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Not receiving Access Code email

Maudso
Maudso
Soul Shriven
Not played the game for some time, but when trying to log in to my account I get the message an access code has been sent via email, but nothing is received.

I have tried the account recovery via support (ticket number #:200724-007418), but no email received from that either (guessed there would be some auto-response generated from submitting a ticket). Confirmed no email being sent to spam etc. & also confirmed email account working (got the email from the forum reset password request almost straight away).

Any help would be appreciated!

Many thanks.
  • ZOS_Bill
    ZOS_Bill
    admin
    @Maudso

    I have contacted you via PM regarding your ticket. It looks like you've been contacted and can now get logged in again.
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  • Maudso
    Maudso
    Soul Shriven
    Thanks for the reply BillE. Yeah support got back to me & had to change my account email to get it sorted, but all good now.

    Thanks for the PM too :)
  • ZOS_Bill
    ZOS_Bill
    admin
    Thank you for letting us know that your account email has been updated. Since the issue is now resolved, we will be closing out the thread going forward.
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This discussion has been closed.