Friend got Banned without a Reason

Spilly · July 2020

Hello,

I was wondering if you were able to help my friend and me out. My friend account was locked out yesterday and received no email stating why this was. The eso plus was also refunded. The account recovery process has already been submitted but that could take awhile before we hear back. This is the ticket number (Your reference #:200721-009655). Is there any way you are able to help speed up the process or give a reasoning to why this happened or if it was a mistake. With the current events going on in this world this was the one escape from reality for my friend and now they are not able to play anymore. Any help into this matter would be greatly appreciated. Thank you for your time.

@ZOS_BillE

ZOS_Adrikoth · July 2020

Hey there @Spilly we can confirm that this ticket has been received and our support team will reach out as soon as they can.

Thank you for your patience.

Spilly · July 2020

Thank you for the quick response. I know because of covid you are extremely busy but do you know roughly how many days it will take for the support team to look into this?

Spilly · July 2020

The problem is solved now. Thanks for your help

ZOS_Bill · July 2020

We are now closing this thread going forward since the OP's issue has been resolved.