Unable to login due to Error 318 - dropped from server for spamming - I don't even use chat

davidxbo · July 2020

I was in game and suddenly got kicked and unable to get back in with the Error 318 which reads:
You have been dropped from the server because you hit the message rate limit. Please avoid excessive messaging (i.e. spamming)

I sent a grand total of 2 messages to my private guild chat over a period of a minute. How do I get unbanned and how do I prevent this from happening again (2nd time in the last month)?

We have a team of 12 for an organised event and I am holding everyone up.

Elsonso · July 2020

Poorly written error message.

https://help.elderscrollsonline.com/app/answers/detail/a_id/29820

"Error 318 can occur when there are issues with connectivity, such as lag or latency, sending too many messages in game in quick succession or due to an AddOn. To avoid having this occur, check your network connection, refrain from sending too many messages and if any AddOns are installed, we suggest disabling them and see if that resolves the issue."

Are they actually preventing you from playing?

davidxbo · July 2020

Yes I as soon as I choose my character and click play I am kicked out. I am playing on Stadia so don't see how there could be lag between Stadia server and ESO even if my personal internet wasn't good. Also means no mods installed. I didn't notice any lag or issues during play.

ZOS_Bill · July 2020

@davidxbo

If you've not done so, we recommend opening a ticket for help with Error 318 in Stadia.