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I have to reset password every time I log into Forums....

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pauld1_ESO
pauld1_ESO
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EXTREMELY annoying. Why is this and how do I fix it? This cannot possibly be by design.
  • pauld1_ESO
    pauld1_ESO
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    And no it is not the same as my account password
  • ZOS_Bill
    ZOS_Bill
    admin
    @pauld1_ESO

    What is the message you're getting each time you are asked to reset your password?

    Is this behavior happening in multiple browsers?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • pauld1_ESO
    pauld1_ESO
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    ZOS_BillE wrote: »
    @pauld1_ESO

    What is the message you're getting each time you are asked to reset your password?

    Is this behavior happening in multiple browsers?

    It tells me in red

    "You need to reset your password. This is most likely because an administrator recently changed your account information. Click here to reset your password."

    I have to do this every time and it happens in all browsers.
  • ZOS_Bill
    ZOS_Bill
    admin
    @pauld1_ESO

    Thank you for the details on the message coming up. I've went ahead and reset the password on the forum account one more time. After this reset lets see if it stops any subsequent password resets.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • pauld1_ESO
    pauld1_ESO
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    ZOS_BillE wrote: »
    @pauld1_ESO

    Thank you for the details on the message coming up. I've went ahead and reset the password on the forum account one more time. After this reset lets see if it stops any subsequent password resets.

    Thank you! Will let you know.
  • pauld1_ESO
    pauld1_ESO
    ✭✭✭✭
    ZOS_BillE wrote: »
    @pauld1_ESO

    Thank you for the details on the message coming up. I've went ahead and reset the password on the forum account one more time. After this reset lets see if it stops any subsequent password resets.

    Just had to reset my password again today....
  • ZOS_Bill
    ZOS_Bill
    admin
    @pauld1_ESO

    Thank you for the update. I'm currently looking into this further to find out what may be causing this behavior with your login.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • pauld1_ESO
    pauld1_ESO
    ✭✭✭✭
    ZOS_BillE wrote: »
    @pauld1_ESO

    Thank you for the update. I'm currently looking into this further to find out what may be causing this behavior with your login.

    I tried logging in with email instead of account name and it works now.
  • ZOS_Bill
    ZOS_Bill
    admin
    As the issue with logging in is now resolved, we are going to close the discussion going forward.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
This discussion has been closed.