my ticket hasn't been answered

stevusbeefus · July 2020

can customer support please answer my ticket? the id is 200713-000178
thank you for your time.

NotaDaedraWorshipper · July 2020

Tickets are taking time getting answered right now. With the whole pandemic going on.

Tandor · July 2020

Hopefully it wasn't a bug or feedback report, or submitted in those categories, as they don't receive replies. Don't submit any additional tickets on the issue or each time you will go to the back of the queue.

stevusbeefus · July 2020

Tandor wrote: »

Hopefully it wasn't a bug or feedback report, or submitted in those categories, as they don't receive replies. Don't submit any additional tickets on the issue or each time you will go to the back of the queue.

it wasnt a bug/feedback, and ik not to reply or ill get requeued

volkeswagon · July 2020

replied to a ticket causes a real person to look at it and will speed up the process. I have always gotten swift service after replying

ZOS_Adrikoth · July 2020

Hey there @stevusbeefus we can confirm that your ticket is in the right place and a support agent will reply as soon as possible.

Thank you for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

stevusbeefus · July 2020

ZOS_Adrikoth wrote: »

Hey there @stevusbeefus we can confirm that your ticket is in the right place and a support agent will reply as soon as possible.

Thank you for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

ok, thank you for the reply, ill be patient