The Elder Scrolls Online

The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)

Social Ban

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karmar2008
karmar2008
Soul Shriven
Social ban is going on 12-days now. I'm an officer in 2 guilds and need to send emails for events and prizes etc. I've been unable to help with any events due to this ban. Please refer to [Incident: 200606-014787] Customer Service Ticket that I submitted 12 days ago for further information. I have been replying to this ticket daily in the past week to try and get this matter dealt with Urgently - please.
  • Elsonso
    Elsonso
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    karmar2008 wrote: »
    Social ban is going on 12-days now. I'm an officer in 2 guilds and need to send emails for events and prizes etc. I've been unable to help with any events due to this ban. Please refer to [Incident: 200606-014787] Customer Service Ticket that I submitted 12 days ago for further information. I have been replying to this ticket daily in the past week to try and get this matter dealt with Urgently - please.

    I think that each time you reply, it might reset you to the end of the line. :disappointed:
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Raisin
    Raisin
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    Elsonso wrote: »
    karmar2008 wrote: »
    Social ban is going on 12-days now. I'm an officer in 2 guilds and need to send emails for events and prizes etc. I've been unable to help with any events due to this ban. Please refer to [Incident: 200606-014787] Customer Service Ticket that I submitted 12 days ago for further information. I have been replying to this ticket daily in the past week to try and get this matter dealt with Urgently - please.

    I think that each time you reply, it might reset you to the end of the line. :disappointed:

    Correct.
  • karmar2008
    karmar2008
    Soul Shriven
    Oh boo, I did not know that. Maybe @ZOS_GinaBruno can help :smile: My GM @mis7up said its worth a shot reaching out, fingers crossed :blush:
  • Raisin
    Raisin
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    Try @ZOS_BillE or @ZOS_Adrikoth :)
    Gina doesn't really handle this type of stuff and I'm not sure she checks pings in here.
  • ZOS_Chiroptera
    ZOS_Chiroptera
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    Hello @karmar2008, we can confirm that we have received your ticket and that it is in the correct queue. A support agent will reach out soon.

    Please be aware that we are currently experiencing high contact volume. As a result, you will have a longer wait time.

    Thank you for understanding.
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  • Jezzabell
    Jezzabell
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    Hi karmar. I have a question, please only anwer if you feel comfortable doing so. Do you live in Brazil? I have had several of my guild members put on a social ban in the past month and all of them have been from Brazil.
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