sent gold via mail, but she never receive it. where did my gold gone?

loneranger123 · June 2020

I've send 700k gold to my friend via mail not long after greymoor patch updated at may 27th.
but she said she didn't receive it. so i create a ticket (Question Reference # 200527-001389) via game but didn't get any respond.
my gold hasn't returned until now.

I've sent her gold a couple of times previously and never got any problem. but after greymoor update, it failed.

I realize that she maybe fakes it. and my believe won't do justice. so, where should I ask for this? only zos knows where my gold has gone

sorry, I'm not native. cmiiw

deleted221106-002999 · June 2020

I've sent stuff to wrong recipient before by just hitting the @name in the drop down list shown by the game mail widget while typing and some other name had appeared at 'that' place in the list. Happily for me it wasn't 700k, unhappily for the recipient it was the in-game equivalent of old socks (decon trash).

Or maybe you just mistyped the name? I suppose maybe you could ask support who/where it is if you know the date and time you mailed the gold?

Other than being incredibly and annoyingly slow I've found the in-game mail system to be so reliable I've dreaded the day coming when zos announce they're going to 'do some work' on it.

Hope you [OP] get it sorted soon and your missing gold shows up again.

DTAmoral · June 2020

I doubt there was a glitch you most likely sent it to the wrong person somehow (it happens)

Sorry about your gold

McGordon · June 2020

Can someone accidentally send me gold too please?

Nestor · June 2020

This explains where that gold came from. I thought you were just being nice.

Kidding, hope you sort this

amapola76 · June 2020

One of many reasons that we need to be able to view our sent mail.

phairdon · June 2020

Did you make a mistake with the recipients name? The mail might return to you at some stage along with the gold.

Jackey · June 2020

A friend had the same problem after winning a 600k guild raffle. My friend sent a ticket and ZOS asked to also recieve a ticket from the one who sent the gold.

Anyways, the guild leader got the gold back and sent it again. No problem.

I think something bugged due to full inbox but I'm not sure.

belial5221_ESO · June 2020

It could be cause there is a difference between a character name and an account name with @ symbol.My ingame is @Belial,but I don't have that as a char name,so if someone don't add @,then it goes to a diff user.

loneranger123 · June 2020

ty all for your respond.

amapola76 wrote: »

One of many reasons that we need to be able to view our sent mail.

yes, I've mentioned this too in my ticket.

zos didn't reply my ticket at all. I've followed up with replying the mail, still got nothing from zos. I've copy-paste her ID to in-game recipient name. i wished I miss-typed it and it returned to me.

in general case, recipient may not admit it if s/he got the mail. while the sender didn't have the proof if s/he already sent the mail. I can't ask her proof as well as I cant give her proof too. but only zos know the truth.

JPS · June 2020

I am confident that in due time your ticket will get a reply. As long as you don't get an automated ' closed' email about it, have faith.

loneranger123 · June 2020

JPS wrote: »

I am confident that in due time your ticket will get a reply. As long as you don't get an automated ' closed' email about it, have faith.

yes they did. finally. it was like in-game mail. probably my ticket stuck in the way to their mailbox. after almost a month, they replied my ticket. I assume they answer my ticket after they seeing this post.

welp, in the end, it's my loss. just have to say goodbye to my 700k gold.

stefj68 · June 2020

i have 6 tickets in since january, i got all the automated closed answer
no answer
no refund
no support

Grianasteri · June 2020

Oh THATS where the random gold in my inbox came from! Thanks!

SeaGtGruff · June 2020

If you ever feel inclined to gift someone a large amount of gold, the safest way to go about it would be to meet up with them and do it as a trade, rather than attaching it to a mail message.

Greystag · June 2020

Well, sometimes you can get the @Name wrong and send it to the wrong person by accident. Most people would take the gold and not mail you back asking if it was a mistake.

I believe an unopened mail returns to the sender automatically after 30 days, so you could try waiting.

Otherwise, it comes down to how much you trust this "friend" of yours. I have friends I'd be able to trust with such things but I wouldn't give so much gold to someone who's not them.

Also, when gifting stuff like that, use the trading system. Mails can be wonky.

tgrippa · June 2020

stefj68 wrote: »

i have 6 tickets in since january, i got all the automated closed answer
no answer
no refund
no support

That is kind of shameful really. They used to be good with tickets but I am seeing a lot more stories like yours. Hopefully you were able to get assistance elsewhere.

ZOS_Adrikoth · June 2020

Hey there @loneranger123 a member of our support team replied to your ticket a few hour ago. Please check your inbox for our latest reply.

Veinblood1965 · June 2020

I worry about sending stuff to the wrong person also, unless I can see their name in chat and send to that person by choosing send mail I wouldn't do it. I hope you get your gold back though.

loneranger123 · July 2020

Greystag wrote: »

Well, sometimes you can get the @Name wrong and send it to the wrong person by accident. Most people would take the gold and not mail you back asking if it was a mistake.

I believe an unopened mail returns to the sender automatically after 30 days, so you could try waiting.

Otherwise, it comes down to how much you trust this "friend" of yours. I have friends I'd be able to trust with such things but I wouldn't give so much gold to someone who's not them.

Also, when gifting stuff like that, use the trading system. Mails can be wonky.

Veinblood1965 wrote: »

I worry about sending stuff to the wrong person also, unless I can see their name in chat and send to that person by choosing send mail I wouldn't do it. I hope you get your gold back though.

a month already passed. the gold didnt returned to my mail.

yes, we can send to @id from our friend list, guildies or copy-paste it. and i've done all of them but never got any problem before greymoar patch. tho i'm not sure if greymoar is the main problem.

and yes, i'm switching to trading a while ago. dont wanna sent huge amount of gold via mail anymore.

the same person which i've sent gold but didn't receive it, about a week ago send me a DLC before i paid her. in fact i dont have enough gold atm. i owe her 400k gold.

loneranger123 · July 2020

ZOS_Adrikoth wrote: »

Hey there @loneranger123 a member of our support team replied to your ticket a few hour ago. Please check your inbox for our latest reply.

ty, but seems like @stefj68 needs more attention than me

ZOS_Adrikoth · July 2020

Hey there @stefj68 could you provide a ticket number so that we can look into this for you?