cannot buy a new character slot

delta_mystic · June 2020

I cannot purchase a character slot even though they're currently on sale. I have 16/18 slots on the character screen.

mikikatze · June 2020

Had the same problem, was solved after logging on another char and buying more slots there.

ZOS_Bill · June 2020

@delta_mystic

If the suggestion posted above does not help, please let us know any error messages coming up when attempting to make the purchase.

delta_mystic · June 2020

left image shows mouseover on Crown page, middle shows character slots remaining, right shows Crown page without mouseover.

thanks for help

edit: per suggestion above, these screenshots were taken on 2 different characters

haploeb14_ESO · June 2020

@delta_mystic @ZOS_BillE

Have you tried to just make a character?

It looks to me that you have 18 character slots available, but you are only using 16.

18 is the max amount you can have.

https://help.elderscrollsonline.com/app/answers/detail/a_id/2533/~/how-many-characters-can-i-create?

delta_mystic · June 2020

ugh I'm so embarassed lol! Sorry about that. thanks for help