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• PC/Mac: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• Xbox: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – December 15, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
False Purchase on Greymoor DLC
Veloce
Soul Shriven
I tried purchasing the Greymoor DLC Collector Digital Edition and it charged me for the regular edition and now I got a second charge for the collector edition as well...I submitted a ticket and have yet to receive a reply even though its a technical issue from you guy's end. I just want to keep the collector edition and be refunded from the regular edition and I didn't receive the pre-purchase items as well. My ticket number is #200610-007158.
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ZOS_AdrikothadminThank you for providing your ticket number @Veloce we can confirm that your ticket is in the right place and a support agent will reply as soon as they can.
Thanks for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.The Elder Scrolls Online - ZeniMax Online Studios
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