Can't purchase with any payment method

bobdrad · June 2020

When I try to purchase through the console, I always get WC-40382-7. I have tried two credit cards as well as Paypal, same result.
When I try to purchase online, I always get "We've encountered an error while processing your order. Please try again later."
I have tried deleting the payment methods and re-entering them. I have tried changing the address info slightly (e.g. removing directional NE info). Nothing works.

This has been going on for months. I can't contact support because there is no phone support due to COVID, and the online chat refers me to the phone line.
I want to purchase Greymoor, but can't do it. This is very frustrating.

bobdrad · June 2020

Note I've also tried contacting my bank. They don't see the charges. The cards are fine for other purchases.

ZOS_Bill · June 2020

@bobdrad

Which support have you tried contacting? Playstation support or ESO support?

bobdrad · June 2020

Playstation. I'm really stuck and don't know where to turn. Was hoping you could point me in a good direction for resolving this issue. I tried playstation phone and chat support and neither is working. I just want to purchase the digital version of the game :-)

ZOS_Bill · June 2020

@bobdrad

As this issue is payment related you will need to get in contact with Playstation Support for assistance.

Have you tried the email option on their support site?

If you are having issues with their support site, try loading it through a different web browser.