Enough already with the constant load screens

Cameryn · April 2014

I'm putting up with the Mac crashes every couple hours; I'm dealing with the chat lag and the guild bank issues (seriously, creating new stacks every time you put something in is really ridiculous!)

But I'm really tired of these constant timeouts on switching from zone to zone. Zenimax, I've been playing this game since Imperial edition came out, constantly, and it's getting worse.

FIX IT. This is not rocket science. You don't need to focus on Craglorn or your next patch, you need to FIX THESE BASIC ISSUES THAT PREVENT YOUR CUSTOMERS PLAYING THIS GAME. I don't like having to quit the game and then start all over again, which wastes 5 minutes I could be playing... constantly throughout the day.

Please. Deal with your issues right now, not with your future stuff.

virreab16_ESO · April 2014

This is getting out of control idd, starting to get really annoying.

Cameryn · April 2014

Yes, it is. I'm trying to enjoy playing the game I paid for, and have to reload ten times. Not just to deal with the constant unsolved Mac memory issues (which are unresolvable at any video level), but now this - zones or sub zones that won't load, so I have to hard quit and restart. It's driving me crazy.

I'm really hoping someone from Zenimax doesn't come in here and ask me questions about my computer because it's not me. Everyone I know in the game is having the same problem. The forums are full of it. We really need an answer. The game's only been out a couple weeks.

appfluenza · April 2014

I can't take anymore of the crashes and endless load screens! Not to mention the bugged quests, falling through the terrain, freezing when joining a group in PVP (or crashing), bank slot issues, disappearing gold and items...and the endless bots and gold spammers!
Today, I asked for and am receiving a full refund.
It is a pity that what should be an amazing game and experience has turned out to be constant frustration and annoyance.
Anyway, I'm outta here. Will probably see you in some other game some time

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Subject
I am stuck in an endless loading screen. I am able to log in, select character a...

Response By Email (Ryan) (04/19/2014 11:26 PM)
Hello again Jamie!

Thank you for contacting The Elder Scrolls Online Team!
We are really sorry that you want a refund for our game. Before we move forward with that request I want you to know that we still have a few channels to go through for your loading screen issue. The next step would be to move you up to our technical team for further investigation. If you would still like a refund, please provide one of the following so we can verify your account.

Last 4 digits of the credit card number

The Answer to the Secret Question

After you provide this, I will start the refund process for you.

Thank you for playing our game Jamie! It means a lot and we hope that you enjoyed your time in Tamriel.

You can find more information about The Elder Scrolls Online on our website and social channels (Facebook, Twitter, and Google+), as well as find answers to some of your support issues here.

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team
Customer By CSS Email (04/19/2014 11:10 PM)
Hi,

I have tried the fixes you suggest with no result, the same error occurs.
I think at this point, I would just like a refund of my money, as this software does not meet the Australian standards of a merchantable product as set out by the ACCC in Australia.
The following text is quoted from the ACCC's web site which you can access here: http://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Replacements and refunds

You can ask for a replacement or refund if the problem with the product is major.

Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.

The business may take into account how much time has passed since you bought the product considering the following factors:

type of product
how a consumer is likely to use the product
the length of time for which it is reasonable for the product to be used
the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

For a major problem with services you can cancel the contract and obtain a refund or seek compensation for the drop in value of your services provided compared to the price paid.
What is a major problem?

A product or good has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it
it is unsafe
it is significantly different from the sample or description
it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.

A service has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it
it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
it creates an unsafe situation.

Clearly as it stands, the software is not something that I would have purchased had I known of the issues with it.
It is substantially unfit for the purpose it is sold.
It does not meet the specific purpose I purchased it for, and will not be fixed in a reasonable time.

Please let me know how you will go about making my refund available.

Thank you.

Jamie

On Sun, Apr 20, 2014 at 10:52 AM, ESO English Support <ESO_Help@helpmail.elderscrollsonline.com> wrote:

Response By Email (Ryan) (04/19/2014 10:52 PM)
Hello Jamie!

Thank you for contacting The Elder Scrolls Online Team!

We apologize deeply that you are stuck on the loading screen. I understand how that can be a very frustrating thing. Per your request, I've looked into your contact history with us and it seems you've had a total of seven support tickets put in. I apologize that you have had to place that many with us. As the game continues to run, we are trying our best to fix any issues that arise.

You can try to lower your graphic settings and relogging into the game. Also, you can repair your game client, and if that does not work uninstall and reinstall the game client.
After attempting the above solutions, let us know if you are still in under the Daedric Prince's control or if you have been freed and we will move this up to our technical team for further investigation.

You can find more information about The Elder Scrolls Online on our website and social channels (Facebook, Twitter, and Google+), as well as find answers to some of your support issues here.

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team
Customer By CSS Web (jamie ah gee) (04/19/2014 10:41 PM)
I am stuck in an endless loading screen.
I am able to log in, select character and then when the loading screen for "Cyrodil" comes up, I am stuck with that screen.
I have tried a few times to play with the same result.
Can you also please tell me how many errors, support tickets I have logged since the game was released?
It seems that I almost spend as much time not being able to play the game as I do playing the game....
Question Reference # 140419-129030

Date Created: 04/19/2014 10:41 PM
Date Last Updated: 04/19/2014 11:26 PM
Status: Solved

Pangnirtung · April 2014

These loading screens have never been worse than the last couple of days. As I write this I am waiting for the umpteenth time today for the zone to load and more often than not the only way to get into the next zone is to shut down the client and re-log.

My renewal is coming up in a week and the way I feel right now Zenimax will NOT be seeing my money. With the many bugged quests, unscheduled maintenance and now the infinite loading zone screens this game is becoming unenjoyable.

appfluenza · April 2014

Response By Email (Ryan) (04/19/2014 11:53 PM)
Hello again Jamie!

Thank you for contacting The Elder Scrolls Online Team!
Everything's all set Jamie. We have processed a refund for your purchase with transaction ID: (I.D REMOVED)
Please note that it may take several days for the funds to be returned to the credit card that made the purchase. You can also contact your financial institution for a more specific timeframe for this process.

We hope you had fun in the time that you've played. If you ever need anything else, you're welcome to come contact us again. Thank you for giving this game a shot! Safe travels!

You can find more information about The Elder Scrolls Online on our website and social channels (Facebook, Twitter, and Google+), as well as find answers to some of your support issues here.

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team

SteveCampsOut · April 2014

Ok here's the deal. We just had a patch this weekend and I've been fighting the loading screen boss ever since. Starting today around 5pm, I couldn't log in at all past the character selection screen because of the loading screen boss til just 5 minutes ago. Why am I here now? It's because to finally get in, I had to remove all my addons and the Loading Screen Boss was gone! Imagine that! Maybe your addons are out of date mates!

felixgamingx1 · April 2014

You guys sound very angry

Cameryn · April 2014

And here we are again... "Attempted Transfer Failed".

Felixgaming you're incredibly unhelpful. Don't be a jerk. We're experiencing real issues preventing us from gaming.

Stevecampsout, I'm having the same problem without any add ons loading. Already tried that. This is not my computer's fault; it's their servers.