Hello, I have tried several times in the past few days to submit a ticket for this issue, and every time it failed to actually submit. So now I bring it to the forums in hopes that someone who can help actually sees this.

I Pre-Ordered my Physical Collector's Edition of Greymoor from Amazon.com. The order did not arrive by release date, and has not in fact, even been shipped. Upon getting on with Amazon support, they claim that Bethesda has yet to even send them an updated release date, and so they cannot ship it. It has been two days since this conversation and my tickets on your end have not gone through, and Amazon still have not shipped it. It is quite disconcerting when one side says they can't do anything and the other side's systems aren't working properly to help you resolve your issue. I am now both several days behind actually playing the game, and have an empty shelf space I've been saving for this batch of Collector's Edition Goodies, as I have supported ESO with purchasing a Collector's Edition with every expansion. As such I am quite put out by this current series of events.

Please, I hope someone who can actually do something sees this and can actually help. And if anyone else has been having issues with Amazon, please let us know so it becomes an apparent issue, or if I'm just getting the run around.