Can't Get a Live Person to Look at my Submitted Ticket

nugelhoffub17_ESO · May 2020

I'm having an issue with my account and have submitted tickets in-game but four days later and still waiting for a live person to look at them. Is there something more I can do because at this point the game is unplayable and it making it hard to lead a 500 member active guild. Any help or insight would be amazing. Thanks!

Dax · May 2020

Apparently they're very busy atm, I'm at over 10 days currently waiting for the right people to have a look. Might be waiting for a while.

ZOS_Bill · May 2020

@nugelhoffub17_ESO

You can post your ticket number here for us to check on it.

Please be aware that we are currently experiencing high contact volumes, due to the impact of COVID-19, and you may experience increased waiting times when contacting Customer Support.

nugelhoffub17_ESO · May 2020

@ZOS_BillE

The ticket number is 200526-006783

My issue is happening to multiple ppl in my household including the house ESO streamer, it was resolved for them and im hoping i can get it resolved for me tonight.

nugelhoffub17_ESO · May 2020

@ZOS_BillE still waiting, hopefully you can help move things along, looks like the house streamer is good now and hopefully soon I will be too. And thanks for the help I'm starting to loose my mind.

nugelhoffub17_ESO · May 2020

@ZOS_Adrikoth any chance you might be able to look into this for me, seems i'm the only in the house who CS hasn't looked at and resolved this issue for. Thanks!

ZOS_Adrikoth · May 2020

Hey there @nugelhoffub17_ESO we can confirm that your ticket is in the right place and a member of our support staff will reach out as soon as they can.

As BillE mentioned above, we are currently experiencing high contact volumes and you may experience increased waiting times when contacting Customer Support. Thank you for your patience.