Is it fair not having any sort of compensation after all this downtime?

Celephantsylvius_Bornasfinmo · May 2020

What you should really consider is...did they apply fixes in this Greymoor patch? (Fixes to PVP/PVE lag)
I would want a refund for Greymoor more than anything else if these promises (they did state they would come out with Greymoor) weren't true or just stop the B/S now and move on.

At the moment we can't tell, because we can't even log in

(PC EU)

Lotus781 · May 2020

Peeved i've only now got 2 hours of game time now for today but hopefully tomorrow won't be filled with more downtime for maintenance .After parting with cash 6 months ago and it being delayed for a week i can finally get some time to play it. Here's to hopeing zos leaves us alone to enjoy it.

zergbase_ESO · May 2020

WhyMustItBe wrote: »

*Laughs in less-than-12-hours-and-people-lose-their-minds*

Reminds me of how some people call 911 when Twitter goes down...

Sad really. I decided to go out to mountains and hike came back and honestly... Think I want to put my crate engine in my project today so eh. Just have feel pity for people that can not find ways to enjoy themselves. If he wants 50 cents I can mail it to him. Like I have jar quarters in my garage called the busted knuckle funds. Put 25 cents in each time you cuss at car or bust a knuckle/slice. :d.

Tandor · May 2020

WhyMustItBe wrote: »

*Laughs in less-than-12-hours-and-people-lose-their-minds*

Reminds me of how some people call 911 when Twitter goes down...

Or KFC runs out of chicken nuggets

!

LartenCrepsley · May 2020

downtimes to be expected with a mmo launch... whats not expected is having your purchase access dissapear due to a so called fiix.. i still cant access the dlc i paid for

Ciana_Rilian · May 2020

[Quoted post has been removed.]

Well to be fair, i've prob lost a daily login reward, i've lost daily login writs of 15 characters, i've lost hours that my character couldn't have researched traits with, i've lost hours not being able to do my horse upgrades on my chars that still need it. i've lost paid for subscription time.

Now, i can deal with that. Its the principle of paying for something but not receiving or being able to use the product i've paid for. Maybe if it happened once in a while okay, but it happens systematically, and its not acceptable, to me atleast. and you can tell me that YEAH YEAH YEAH, you Signed this damn EULA, they can whipe their ass on your face. Doesn't change the fact that i'll still have a salty taste in my mouth.

Maybe i'm just entitled that after a day of working, studying, i come home to relax and play a game. that i've paid for. That i keep paying for monthly.(at this point purely ONLY for the craft bag)

If you're okay with this kind of stuff fine, but i'm not.

Gwahiir · May 2020

An expansion is being launched whilst most likely the majority, if not all, of their staff are working from home. God forbid it not be a smooth experience, it's not been attempted before... Can you not actually try and understand that?

Rapp92 wrote: »

I'm not usually the kind of person to complain, and trust me, I understand that issues could and will always happen with a game like this.

But as a customer that paid for the expansion and pay ESO Plus monthly, having all this downtime is a problem. Is 7pm here in the UK and I haven't been able to play the whole day and probably won't be able to play today. I'm not getting any sort of compensation for my wasted subscription or for all the wasted time in loading character info.

This sucks, really. Rant over.

MadnessCalms · May 2020

To be honest the downtime doesn't bother me and I'm not massively bothered about compensation(unless my inability to login continue for several days then my view will change).

What bothers me is that there seems to be a reoccuring capacity issue that happens everytime there is a DLC(or in this case an expansion) released, particularly on PC EU. I'm still new but I've seen it happen multiple times already and have been told by people who have played longer that it is a common occurance. The solution seems obvious, expand capacity, if demand is high enough to cause all these issues, then clearly demand is high enough to justify increasing server capacity and it seems ridiculous that ZeniMax hasn't done so.

kmfdm · May 2020

Rianai wrote: »

Can't demand compensation after knowingly paying for a broken product.

And at this point issues are to be expected and everyone who still keeps throwing money at this game is to blame. It really is your own fault.

How is this a broken product? It is arguably one of the best MMORPG right now; and these kind of issues could easily be solved by some investment in server technology, and withstanding to some of their official statements lately regarding how much they improved their subscription numbers, they could easily solve this issue, at least temporarily. The critique seems sounds and legit, in this case.

Itzmichi · May 2020

ZoS ain't fair mate. Otherwise the EU Server issue would've been addressed long ago. What's the point of compensation on a faulty server in the first place.

Neophyte · May 2020

Play on EU , standing at 1 dolmen on NA having a few beer and not moving too see if i can level a char to 50 before EU comes up, i bet I win

ArchMikem · May 2020

Dude I'm paying for the Sub same as you yet I don't play all the time, not even every day. Sometimes I'll even go a week without. Regardless of what the cause is behind me not playing, I dont view my sub payments as wasted. If you feel like yours are, then stop taking the risk and just stop subscribing.

Atreidus · May 2020

Exactly this thinking had ruined this game. "if 1 has not gotten it then no one has this problem". But well. 1st: no subscription anymore until it is fixed complete. And not only "playable".

Inoki · May 2020

EU seems to be the neglected child. Am watching Fengrush as he's happily playing, so are some other NA players. To my knowledge EU seems always to be more affected.

Deathlord92 · May 2020

Rianai wrote: »

Can't demand compensation after knowingly paying for a broken product.

And at this point issues are to be expected and everyone who still keeps throwing money at this game is to blame. It really is your own fault.

Completely agree with this.

Ciana_Rilian · May 2020

ArchMikem wrote: »

Dude I'm paying for the Sub same as you yet I don't play all the time, not even every day. Sometimes I'll even go a week without. Regardless of what the cause is behind me not playing, I dont view my sub payments as wasted. If you feel like yours are, then stop taking the risk and just stop subscribing.

i'm kind of in a bind. Its either pay of the craft bag or spent the next coming years spending 90% of my playtime on inventory management.

Stopping my ESO+ will drop my bank inventory in half. my bank is already at 330~350 with trial/dungeon set pieces, daily login rewards and the occasional master writ/crafting survey/ decon materials for character i'm leveling up. If i cancel my ESO+ my bank will be basicly useless to me.

I do my crafting writs on 15 characters, this takes loads of MATS daily. if i had to keep those mats in Inventory slots it would require me having loads of mules. Or buying my supplies as i need them. Which would mean, not doing writs anymore. or Buying the materials EVERY day that i wanna do my writs increasing the time it takes to do my writs.

In my honest opinion. You can't optimaly play ESO on a high level without ESO+ Without spending in my opinion way to much time on it.

I got a 32 hour week job and i do a study on the side. I ain't got time to manage my inventory endlessly, loging in from character to character, With ESO's loading time taking 5 mins each login.

it already takes me 1 and a half hour to do my dailies writs With ESO+ i can't imagine the hell it would be having to do it without it.

Foefaller · May 2020

As someone who isn't going to be able to play ESO for another hour regardless of what happened with the update, I struggle to see how losing out on a Tuesday is worth freebies. Especially ones that are more valuable that some random crown store pots or maybe a research scroll.

While it obviously sucks for those who lost out on their whole day and/or login rewards because of this, unless it's a weekend, or at least a whole 24hr day, that gets smashed because of issues, I wouldn't expect any company running an online game to make up for the lost time.

TX12001rwb17_ESO · May 2020

Why not give away Bastion Sanguinare to those who own Greymoor like they did the Grand Psijic Villa?

MagicalLija · May 2020

TX12001rwb17_ESO wrote: »

Why not give away Bastion Sanguinare to those who own Greymoor like they did the Grand Psijic Villa?

I 100% wouldn't mind that

Atreidus · May 2020

Or some "worthless" but cheap created extra.. if it haves to be a title "Survivour of patchday date here". Costs a 0 cent.. ok. some minutes and 1 patching in this.. Oh boy.. I mean oh boy! Wow.
Thsi is lived irony.

Eifleber · May 2020

EU back to maintenance status ..bravo.

idk · May 2020

Steev_z wrote: »

idk wrote: »

We actually agreed to and pay Zos to do downtime when it is needed and today there seemed to be an issue where it was needed. So compensation does not seem appropriate.

Do you work for them?

Of course not. If I did work for Zos I would have been fired long ago for my continuous criticism of Matt.

Again, those of us that play this game have specifically agreed to Zos being able to do unplanned maintenance when they determine it is important enough to do so. It is not like this happens daily.

BTW, I was one who suggested Zos consider compensation in the first couple months of this game's history that Zos actually did give us something. Today's event greatly pales to that experience.

molly_y · May 2020

Tandor wrote: »

FierceSam wrote: »

Yes it is.

First you agreed to it.

Second, even if it was down for the whole day, that’s only a 0.27% downtime

Is it incompetence at its finest and irritating af? 100%

And everyone at ZOS should be thoroughly ashamed of themselves

Every member of the team is working from home, perhaps caring for loved ones with Covid, perhaps feeling a tad off-colour themselves, but in any event trying to do remotely what is normally done as part of a team working together. They're doing their best in difficult circumstances to keep things going, and have managed to deliver a new Chapter only a few days behind schedule. If you think they should be thoroughly ashamed of themselves because you haven't been able to play for a few hours then fine, that's your prerogative. Personally I'd be thoroughly ashamed of myself if I felt that way.

Except none of these problems are new since COVID stuff began. If they were, then yes, reasonable conclusions. But ESO has been having problems for a long time.

ZOS_GregoryV · May 2020

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