Is it fair not having any sort of compensation after all this downtime?

Rapp92

I'm not usually the kind of person to complain, and trust me, I understand that issues could and will always happen with a game like this.

But as a customer that paid for the expansion and pay ESO Plus monthly, having all this downtime is a problem. Is 7pm here in the UK and I haven't been able to play the whole day and probably won't be able to play today. I'm not getting any sort of compensation for my wasted subscription or for all the wasted time in loading character info.

This sucks, really. Rant over.

Rianai

Can't demand compensation after knowingly paying for a broken product.

And at this point issues are to be expected and everyone who still keeps throwing money at this game is to blame. It really is your own fault.

x48rph

It's pretty par for the course. Happens in plenty of games and there is no compensation. I mean I guess you could make an argument you lost a day of eso plus , so about $15 (us) divided by 30 days means you lost about $0.50 . You still have full access to expansion so you didn't lose anything there.

woufff

I can send you 10 gold if you want

FierceSam

Yes it is.

First you agreed to it.

Second, even if it was down for the whole day, that’s only a 0.27% downtime

Is it incompetence at its finest and irritating af? 100%

And everyone at ZOS should be thoroughly ashamed of themselves

StormeReigns

Nvm me, just here for the LBAcL Team to swoop in and save the all the ones requiring compensation with their statutory moniker.

Jaxious79

Yes its totally fair they are not sending you 20 cents because you couldnt log into a video game for a few hours...

alanmatillab16_ESO

Rapp92 wrote: »

I'm not usually the kind of person to complain, and trust me, I understand that issues could and will always happen with a game like this.

But as a customer that paid for the expansion and pay ESO Plus monthly, having all this downtime is a problem. Is 7pm here in the UK and I haven't been able to play the whole day and probably won't be able to play today. I'm not getting any sort of compensation for my wasted subscription or for all the wasted time in loading character info.

This sucks, really. Rant over.

£8.99 per month
£0.30 per day (based on a 30 day month rounded up)
£0.02 per hour (rounded up)

Where would you like your compensation delivered?

Get a grip and play/do something else like any sensible person.

SpacemanSpiff1

never plan on playing the day an update drops.

nihoumab14_ESO

SpacemanSpiff1 wrote: »

never plan on playing the day an update drops.

This is sound advice for any mmo game, not just ESO

Tandor

FierceSam wrote: »

Yes it is.

First you agreed to it.

Second, even if it was down for the whole day, that’s only a 0.27% downtime

Is it incompetence at its finest and irritating af? 100%

And everyone at ZOS should be thoroughly ashamed of themselves

Every member of the team is working from home, perhaps caring for loved ones with Covid, perhaps feeling a tad off-colour themselves, but in any event trying to do remotely what is normally done as part of a team working together. They're doing their best in difficult circumstances to keep things going, and have managed to deliver a new Chapter only a few days behind schedule. If you think they should be thoroughly ashamed of themselves because you haven't been able to play for a few hours then fine, that's your prerogative. Personally I'd be thoroughly ashamed of myself if I felt that way.

Rake

we signed the "I agree" statemet.
So joke is on us

Reverb

I’m not sure it’s possible to be taken seriously when you open with “it’s not fair”. It immediately evokes a child throwing a tantrum or a teenager stomping off to slam the door, throwing a fit over something that is usually fair but not what they wanted.

Cambion2401

Pretty use it's listed in the terms of use you agreed to, of course, after you read it carefully.
99% of the time, there is a disclaimer about not being able to guarantee up-time, but them trying their best to keep it as high as possible outside of planned maintenance. Unless you can proof the people from Zenimax are sitting at home laughing their ass of at everyone now being able to play, purposefully not fixing stuff, you don't have anything to stand on and it is, indeed, fair to not get compensation.

If you can proof this, feel free to try to claim your 20 cents. Make sure to write your letter a bit more mature tho.

alanmatillab16_ESO

Even if you could log in your addons would probably be out of date anyway and break.

eso_lags

Tandor wrote: »

FierceSam wrote: »

Yes it is.

First you agreed to it.

Second, even if it was down for the whole day, that’s only a 0.27% downtime

Is it incompetence at its finest and irritating af? 100%

And everyone at ZOS should be thoroughly ashamed of themselves

Every member of the team is working from home, perhaps caring for loved ones with Covid, perhaps feeling a tad off-colour themselves, but in any event trying to do remotely what is normally done as part of a team working together. They're doing their best in difficult circumstances to keep things going, and have managed to deliver a new Chapter only a few days behind schedule. If you think they should be thoroughly ashamed of themselves because you haven't been able to play for a few hours then fine, that's your prerogative. Personally I'd be thoroughly ashamed of myself if I felt that way.

Another gem, truly. They should be ashamed because they have let this game become a disaster by neglecting major issues for so long. Now when they decide to maybe do something corona happens. Too bad, it should have never come to this. Maybe some people are mad about maintenance, fine maybe they shouldn't be ashamed or embarrassed about that. But the way this game runs on pc eu? On console? For years? Its dreadful and cringy.

Mettaricana

Insert<some comment that zos will message me about because it goes against something>

It really is unacceptable performance

Steev_z

Maybe we will get a free torchbug...

idk

We actually agreed to and pay Zos to do downtime when it is needed and today there seemed to be an issue where it was needed. So compensation does not seem appropriate.

Steev_z

idk wrote: »

We actually agreed to and pay Zos to do downtime when it is needed and today there seemed to be an issue where it was needed. So compensation does not seem appropriate.

Do you work for them?

LeglessUK

I don't care about compensation, it's just a video game, but it's a pain in the arse and seems to happen a hell of a lot, especially round patches, but that's to be expected, especially today, with all the new players Greymoor will bring...

Scarletblaze

Steev_z wrote: »

idk wrote: »

We actually agreed to and pay Zos to do downtime when it is needed and today there seemed to be an issue where it was needed. So compensation does not seem appropriate.

Do you work for them?

it's in the fine print, if you read agreement

Steev_z

Scarletblaze wrote: »

Steev_z wrote: »

idk wrote: »

We actually agreed to and pay Zos to do downtime when it is needed and today there seemed to be an issue where it was needed. So compensation does not seem appropriate.

Do you work for them?

it's in the fine print, if you read agreement

I know

ProfesseurFreder

Tandor is right. Everybody else -- grow up. It's not a perfect world for anyone.

poe

It is not the amount of money many people feel they need to be compensated for. Its all the time we have lost last year because of either trash performance or lengthened downtimes. Secondly, a compensation is an acknowledgement that the paying customer is entitled to the service they were promised. And i think i speak for the majority of us when i say we dont need the money, but we want the days we lost back as ESO+ subscribers. Dont be so pathetic and try to downplay the aweful performance that ZOS has done for such a long time.

alanmatillab16_ESO

poe wrote: »

It is not the amount of money many people feel they need to be compensated for. Its all the time we have lost last year because of either trash performance or lengthened downtimes. Secondly, a compensation is an acknowledgement that the paying customer is entitled to the service they were promised. And i think i speak for the majority of us when i say we dont need the money, but we want the days we lost back as ESO+ subscribers. Dont be so pathetic and try to downplay the aweful performance that ZOS has done for such a long time.

Thats not what the title of the thread is about though is it.

ChimpyChumpy

Any other game would have hours of queues for different servers or worlds for an expansion like this. One reason why I never picked up AAU, and I'm glad for that.

A mistake made them take down the game but logging in after an hour or two of uptime shouldn't be a big issue. If traffic causes log in issues I may take issue. At work so not sure how much of a problem that is.

Edit well stuck in a queue. Now that is a problem, my biggest draw to this game has been impacted. Hopefully this only for a day or two.

Tandor

[Quoted post has been removed.]

No I don't work for them, I'm retired and on the other side of the pond.

Like many others who don't do PvP or Trials, I don't recognise the problems that some players report having had for many years and despite which they're still here - at least, on the forum but in many cases doubtless also in the game despite them often claiming it to be "literally unplayable".

Indeed, their main complaint at the moment seems to be that the Chapter they have paid for isn't playable on patch day. Personally, I'm perfectly happy with the job ZOS are doing for me, or I wouldn't still be here. I do understand that isn't the case for everyone, but why those who feel that ZOS have dropped the ball for some time now are still playing the game, let alone buying the chapter they're all complaining about not being available to them I wouldn't begin to know. Perhaps they haven't bought it in which case I wonder if they were complaining earlier when they were nonetheless able to access it?

Firstmep

Welp i havent been able to log in yet on EU to receive my ESO+ reward, so id expect them to at least extend that.

Ciana_Rilian

alanmatillab16_ESO wrote: »

Rapp92 wrote: »

I'm not usually the kind of person to complain, and trust me, I understand that issues could and will always happen with a game like this.

But as a customer that paid for the expansion and pay ESO Plus monthly, having all this downtime is a problem. Is 7pm here in the UK and I haven't been able to play the whole day and probably won't be able to play today. I'm not getting any sort of compensation for my wasted subscription or for all the wasted time in loading character info.

This sucks, really. Rant over.

£8.99 per month
£0.30 per day (based on a 30 day month rounded up)
£0.02 per hour (rounded up)

Where would you like your compensation delivered?

Get a grip and play/do something else like any sensible person.

i hate this response, its to easy if you ask me.

Its not just about today, its about every time the server has been down. Over the past 3-4 years i've been playing that have been quite a few.and those 50 cents have been adding up.

I don't expect them to reimburse me with 50 cents. i expect them to extend my ESO+ time, they can determine the supposed downtime they awknowledge and reimburse me that time.

I don't want crowns, i don't want gold, i don't want money, all i want is them to extend my ESO+ time that i coulndn't use because of issues that were out of my control.

I agree with everyone saying that they DON'T have to do this. However its a small thing that hasn't been unheard off from the mmo's i've played.
Also its a way to show to their costumers that they care about them and respect the value of their money.

WhyMustItBe

*Laughs in less-than-12-hours-and-people-lose-their-minds*

Reminds me of how some people call 911 when Twitter goes down...