REALLY?
-
Lotus781✭✭✭✭I am amazed at the tolerance here.
Zos offers something for sale, you buy it and then it doesn't work.
Disappointment (again) everywhere.
Indeed: "something" can go wrong once, but if "something" always goes wrong, thats not good and "there is a pandemic on" is no excuses. If an offer or a promise cannot be fulfilled, wouldn't it be better to postpone it?
Then no one is disappointed.
And please don't reply with the proposal to stop playing TESO, that is not a solution but an attemt to run away from a problem.
It's already been postponed by a week which is why i'm scratching my head as to why zos is not offering refunds to a product it is struggling to deliver.Give you your are money back then you can't complain.
And what ever happens once something is paid for the customer is always right.1 -
Poncho28✭✭✭Quoting terms of service; 6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES title.
"ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion."
Not to bash company or anything, just letting you know by purchasing and playing the game, you agreed to these terms and none compensation has to be given to players by zenimax, unless they choose to.
".. failure to perform .."
Welp, that answers my question as to whether or not Cyrodiil performance will be addressed, especially after 10 pages of patch notes contains a whole three sentences (bullets) specific to CyrodiilPoncho-Dovahkiin (Defilers of Molag Bal, Lost Souls of Tamriel, Rebellious Spirit, EP ***)1 -
Rowjoh✭✭✭✭✭
✭To the people saying that this happened last year....
This happens EVERY F****ING update! lol
2 -
Nyqwont✭✭✭Some people referring to the TOS.
The only reason all those clauses are in there (and not just for ESO... Every MMO basically), is because us as the consumers allow it.
Interesting perspective - apply them to a car, or a home appliance. A laptop, or a console. "Yeah you bought this but we don't accept any responsibility if it doesn't work when you get it home, or if it stops working after a while. And we offer no guarantees that we will fix it, and no liability that the fixes will actually work or compensation in the event they don't"
Do you think companies that made things other than games would stay in business if they operated like that?
Not saying software is exactly the same thing. But it's a perspective to consider maybe.
3 -
vovus69✭✭✭✭yep, each major update is taking ~15-20 hours to settle everything down.. So relax and come back next day. They will fix major things until then.
-Vovus"If I'll need your opinion, I'll give one to you" - Rivenspire0 -
scorpius2k1✭✭✭✭✭
✭DarknessShallFall wrote: »Also, you must remember it is hard to test things currently with the virus going around
Apparently an extra week-long delayed release and Quality Assurance to avoid things like this didn't help that either, right?
Case and point, Bethesda/Zenimax have quite the bad track record going on over the last few years and it also doesn't help that ESO has been plagued with issues and bugs piling up, and many not fixed for 6+ years. Does the team have drive and merit to fix the game and provide a better quality product? I believe so, but it feels like ESO has outgrown it's developer and they are in over their heads in need of some major help. I hope I am wrong but seems it's only going to get worse until something changes internally with the company.🌎 PC/NA
🐧 Linux (Arch)
🧑💻 ESO Addon Dev
⚔️ Stamplar | Magplar | Stamcro | Magsorc | Magcro Healer2 -
The_Lex✭✭✭✭✭
✭✭Lol this happens with.every.single.chapter. Everything else I want to say right now will get me banned, despite it being true.1 -
Lotus781✭✭✭✭12pm EDT update: At this time, we are estimating to re-open the PC NA/EU megaservers within the hour. For visibility, the issue we were fixing was everyone having access to the Greymoor Chapter despite not having purchased it. Once we re-open, anyone who logged in this morning that has not purchased Greymoor will still see it as "owned" in the Crown Store; this is a UI error, and if you'd like to purchase the Chapter, you'll simply need to manually navigate to the website to purchase. Thanks again for everyone's patience while we worked through this issue. We'll let you know as soon as we open.
Here comes the queues0 -
robertthebard✭✭✭✭✭
It's already been postponed by a week which is why i'm scratching my head as to why zos is not offering refunds to a product it is struggling to deliver.Give you your are money back then you can't complain.
And what ever happens once something is paid for the customer is always right.
Really. That invalidates all the years I spent working in clubs. We routinely threw out customers that had paid a cover charge.3 -
The_Lex✭✭✭✭✭
✭✭robertthebard wrote: »
It's already been postponed by a week which is why i'm scratching my head as to why zos is not offering refunds to a product it is struggling to deliver.Give you your are money back then you can't complain.
And what ever happens once something is paid for the customer is always right.
Really. That invalidates all the years I spent working in clubs. We routinely threw out customers that had paid a cover charge.
Right. Because that’s a perfectly valid analogy to what’s going on here. /s1 -
JD2013✭✭✭✭✭
✭✭✭✭✭I am amazed at the tolerance here.
Zos offers something for sale, you buy it and then it doesn't work.
Disappointment (again) everywhere.
Indeed: "something" can go wrong once, but if "something" always goes wrong, thats not good and "there is a pandemic on" is no excuses. If an offer or a promise cannot be fulfilled, wouldn't it be better to postpone it?
Then no one is disappointed.
And please don't reply with the proposal to stop playing TESO, that is not a solution but an attemt to run away from a problem.
It's already been postponed by a week which is why i'm scratching my head as to why zos is not offering refunds to a product it is struggling to deliver.Give you your are money back then you can't complain.
And what ever happens once something is paid for the customer is always right.
As someone who worked in customer service for a few years, I can absolutely, totally and unequivocally tell you that no, the customer is not always right. Rarely is a customer right.Sweetrolls for all!
Christophe Mottierre - Breton Templar with his own whole darn estate! Templar Houses are so 2015. EU DC
PC Beta Tester January 2014
Elder of The Black
Order of Sithis
The Runners
@TamrielTraverse - For Tamriel related Twitter shenanigans!
https://tamrieltraveller.wordpress.com/
Crafting bag OP! ZOS nerf pls!5 -
StormeReigns✭✭✭✭✭
✭✭The other thread doesn't have the sudden fifteen-thirtythree year legal (ac) global consumer expert lawyers. Wonder if this one does, or will and see the free googled consultations being provided.
Honestly - these threads (no matter the mmo) are the best thing about new content releases/updates.1 -
Atreidus✭✭✭Remembering the times when vip was verry important player/person? Now it is verry ignored player/person. You got something like a vip for a pre order i guess then.Edited by Atreidus on May 26, 2020 4:24PM0 -
DreamsUnderStars✭✭✭✭✭CritsTheBed wrote: »
for the record, male "Karens" are called "Ians" and a group of Karens/Ians is called a Complaint. xD4 -
The behind the scenes turnover in this company must be immense to have the same problems year after year.2 -
Brovah✭✭✭Wow, calm down. Issues happen. To expect some sort of compensation because your entitled self didn't get to play right at 8am on the dot is ridiculous. You want a working game or a broken game?
HAHAHAHAHAHAHAHA a working game !?
Yes i would really want a working game.. Too bad that ZOS isn't able to deliver on that note!
Maybe they should keep the servers down for 2 weeks just to make the game playable?
Oh my lord what a disgrace0 -
robertthebard✭✭✭✭✭robertthebard wrote: »
It's already been postponed by a week which is why i'm scratching my head as to why zos is not offering refunds to a product it is struggling to deliver.Give you your are money back then you can't complain.
And what ever happens once something is paid for the customer is always right.
Really. That invalidates all the years I spent working in clubs. We routinely threw out customers that had paid a cover charge.
Right. Because that’s a perfectly valid analogy to what’s going on here. /s
Woah there Sally, a paying customer is a paying customer, right? So now it's "but that makes perfect sense, and we can't have that in a forum discussion that's meant to thrash someone else"?0 -
Lotus781✭✭✭✭I am amazed at the tolerance here.
Zos offers something for sale, you buy it and then it doesn't work.
Disappointment (again) everywhere.
Indeed: "something" can go wrong once, but if "something" always goes wrong, thats not good and "there is a pandemic on" is no excuses. If an offer or a promise cannot be fulfilled, wouldn't it be better to postpone it?
Then no one is disappointed.
And please don't reply with the proposal to stop playing TESO, that is not a solution but an attemt to run away from a problem.
It's already been postponed by a week which is why i'm scratching my head as to why zos is not offering refunds to a product it is struggling to deliver.Give you your are money back then you can't complain.
And what ever happens once something is paid for the customer is always right.
As someone who worked in customer service for a few years, I can absolutely, totally and unequivocally tell you that no, the customer is not always right. Rarely is a customer right.
I'm guessing your customer service wasn't very good then, where i come from if you pay for something and it's not what is promised then you get your money back hence the customer is always right.2 -
Shame there is no way to do one megaserver at a time so you at least don't break everything at once :eyeroll:
That being said the launch day poopstorm is pretty much part of the experience now; I'd be scared and confused if it just worked.1 -
CritsTheBed✭✭✭✭I am amazed at the tolerance here.
Zos offers something for sale, you buy it and then it doesn't work.
Disappointment (again) everywhere.
Indeed: "something" can go wrong once, but if "something" always goes wrong, thats not good and "there is a pandemic on" is no excuses. If an offer or a promise cannot be fulfilled, wouldn't it be better to postpone it?
Then no one is disappointed.
And please don't reply with the proposal to stop playing TESO, that is not a solution but an attemt to run away from a problem.
It's already been postponed by a week which is why i'm scratching my head as to why zos is not offering refunds to a product it is struggling to deliver.Give you your are money back then you can't complain.
And what ever happens once something is paid for the customer is always right.
As someone who worked in customer service for a few years, I can absolutely, totally and unequivocally tell you that no, the customer is not always right. Rarely is a customer right.
I'm guessing your customer service wasn't very good then, where i come from if you pay for something and it's not what is promised then you get your money back hence the customer is always right. 0 -
robertthebard✭✭✭✭✭I am amazed at the tolerance here.
Zos offers something for sale, you buy it and then it doesn't work.
Disappointment (again) everywhere.
Indeed: "something" can go wrong once, but if "something" always goes wrong, thats not good and "there is a pandemic on" is no excuses. If an offer or a promise cannot be fulfilled, wouldn't it be better to postpone it?
Then no one is disappointed.
And please don't reply with the proposal to stop playing TESO, that is not a solution but an attemt to run away from a problem.
It's already been postponed by a week which is why i'm scratching my head as to why zos is not offering refunds to a product it is struggling to deliver.Give you your are money back then you can't complain.
And what ever happens once something is paid for the customer is always right.
As someone who worked in customer service for a few years, I can absolutely, totally and unequivocally tell you that no, the customer is not always right. Rarely is a customer right.
I'm guessing your customer service wasn't very good then, where i come from if you pay for something and it's not what is promised then you get your money back hence the customer is always right.
Actual customer service call:
Customer: My computer isn't working. It won't turn on.
CS Rep: Is it plugged in?
Customer: Hold on, I've got to find a flashlight, the power's out due to a thunderstorm.
Yep, the customer's always right...
4 -
Atreidus✭✭✭I am amazed at the tolerance here.
Zos offers something for sale, you buy it and then it doesn't work.
Disappointment (again) everywhere.
Indeed: "something" can go wrong once, but if "something" always goes wrong, thats not good and "there is a pandemic on" is no excuses. If an offer or a promise cannot be fulfilled, wouldn't it be better to postpone it?
Then no one is disappointed.
And please don't reply with the proposal to stop playing TESO, that is not a solution but an attemt to run away from a problem.
It's already been postponed by a week which is why i'm scratching my head as to why zos is not offering refunds to a product it is struggling to deliver.Give you your are money back then you can't complain.
And what ever happens once something is paid for the customer is always right.
As someone who worked in customer service for a few years, I can absolutely, totally and unequivocally tell you that no, the customer is not always right. Rarely is a customer right.
I'm guessing your customer service wasn't very good then, where i come from if you pay for something and it's not what is promised then you get your money back hence the customer is always right.
I remeber souch a"customer service" to. They work/had worked at games which i HAD played.0 -
JD2013✭✭✭✭✭
✭✭✭✭✭I am amazed at the tolerance here.
Zos offers something for sale, you buy it and then it doesn't work.
Disappointment (again) everywhere.
Indeed: "something" can go wrong once, but if "something" always goes wrong, thats not good and "there is a pandemic on" is no excuses. If an offer or a promise cannot be fulfilled, wouldn't it be better to postpone it?
Then no one is disappointed.
And please don't reply with the proposal to stop playing TESO, that is not a solution but an attemt to run away from a problem.
It's already been postponed by a week which is why i'm scratching my head as to why zos is not offering refunds to a product it is struggling to deliver.Give you your are money back then you can't complain.
And what ever happens once something is paid for the customer is always right.
As someone who worked in customer service for a few years, I can absolutely, totally and unequivocally tell you that no, the customer is not always right. Rarely is a customer right.
I'm guessing your customer service wasn't very good then, where i come from if you pay for something and it's not what is promised then you get your money back hence the customer is always right.
There’s a great difference between letting them think they’re right and the customer actually being right, no?
In any case I think everyone should do a stint in customer service just to get a good feel for how petty some people can be.Sweetrolls for all!
Christophe Mottierre - Breton Templar with his own whole darn estate! Templar Houses are so 2015. EU DC
PC Beta Tester January 2014
Elder of The Black
Order of Sithis
The Runners
@TamrielTraverse - For Tamriel related Twitter shenanigans!
https://tamrieltraveller.wordpress.com/
Crafting bag OP! ZOS nerf pls!4 -
Lotus781✭✭✭✭robertthebard wrote: »I am amazed at the tolerance here.
Zos offers something for sale, you buy it and then it doesn't work.
Disappointment (again) everywhere.
Indeed: "something" can go wrong once, but if "something" always goes wrong, thats not good and "there is a pandemic on" is no excuses. If an offer or a promise cannot be fulfilled, wouldn't it be better to postpone it?
Then no one is disappointed.
And please don't reply with the proposal to stop playing TESO, that is not a solution but an attemt to run away from a problem.
It's already been postponed by a week which is why i'm scratching my head as to why zos is not offering refunds to a product it is struggling to deliver.Give you your are money back then you can't complain.
And what ever happens once something is paid for the customer is always right.
As someone who worked in customer service for a few years, I can absolutely, totally and unequivocally tell you that no, the customer is not always right. Rarely is a customer right.
I'm guessing your customer service wasn't very good then, where i come from if you pay for something and it's not what is promised then you get your money back hence the customer is always right.
Actual customer service call:
Customer: My computer isn't working. It won't turn on.
CS Rep: Is it plugged in?
Customer: Hold on, I've got to find a flashlight, the power's out due to a thunderstorm.
Yep, the customer's always right...
Let me get the chalk board.0 -
Ariont✭✭✭With my slow internet I assumed it would take hours for the update to make it to my computer. I never sit at my computer impatiently waiting for major updates because of my internet. So I'm happy that I have at least had a chance to have a fresh pot of coffee and a chance for my eyes to open as they work on this issue.
When its fixed and back online I'll be wide awake and can enjoy the new chapter.2 -
TheKingofSass✭✭✭✭You want compensation?
What a grand and intoxicating innocence."Remember, darkness does not always equate to evil, just as light does not always bring good."
Nifereti
500 CP+┇Altmer┇Vampire Magblade┇AD
Alyäia Morningstar
500 CP+┇Altmer┇Vampire Magplar┇AD
Poison Avy
500 CP+┇Bosmer┇Werewolf Stamden┇EP
Tronto Ebur
500 CP+┇Imperial┇Frosted Tankden┇EP
Azaerani
500 CP+┇Dunmer┇Dovah Kendov MagKnight┇DC2 -
CritsTheBed✭✭✭✭With my slow internet I assumed it would take hours for the update to make it to my computer. I never sit at my computer impatiently waiting for major updates because of my internet. So I'm happy that I have at least had a chance to have a fresh pot of coffee and a chance for my eyes to open as they work on this issue.
When its fixed and back online I'll be wide awake and can enjoy the new chapter.
WOW A NORMAL PERSON2
This discussion has been closed.