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Need help regarding ticket 200516-006885 (Payment & Greymoor Update Purchase Issue)
LordPeter
Soul Shriven
Dear ZOS support, could you, please, get back to me regarding the ticket 200516-006885, that I submitted to support last Saturday? The matter is quite urgent to me!
I purchased the Greymoor Digital Collector's Upgrade and was fully charged for it, however due to some kind of payment processing error (I assume), I haven't received any confirmation of said purchase, neither have I got any of the pre-purchase items in game. Could you, please, check what went wrong, because now for 4 days already the money I paid for the upgrade is gone (I checked with my bank, they confirmed the operation was successful), but I have not received the confirmation of purchase.
I purchased the Greymoor Digital Collector's Upgrade and was fully charged for it, however due to some kind of payment processing error (I assume), I haven't received any confirmation of said purchase, neither have I got any of the pre-purchase items in game. Could you, please, check what went wrong, because now for 4 days already the money I paid for the upgrade is gone (I checked with my bank, they confirmed the operation was successful), but I have not received the confirmation of purchase.
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ZOS_AdrikothadminGreetings @LordPeter we can confirm that your ticket #200516-006885 is still open and in the right place. A member of our support staff will reach out as soon as possible.
Thank you for your patience, as we are currently experiencing higher volume than usual due to the impact of COVID-19. Please also keep in mind that updating your ticket will put it at the end of the line and delay the response time. Because of this, we recommend only updating your ticket as necessary.The Elder Scrolls Online - ZeniMax Online Studios
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