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In-Game Store Refunds
Hey, just wondering what some of your experiences have been on getting In-Game Store refunds while I wait for my ticket #200508-007326 to be answered.
So, I want to change from an Orc to an High Elf. I bought a race change, didn't read the small print (my fault). I then logged out to character select about to change race and then realised I can't change to High Elf without Any Race, Any Alliance upgrade. So I went back to the store to find the Any Race, Any Alliance upgrade and realised the upgrade includes a race change... So what I am asking for is a refund of 3000 for the Race Change which is unused, so I can then buy the Any Race, Any Alliance upgrade.
Do you think this something support will make an exception for?
I haven't logged in since I created the ticket, not sure If I can be online while they process the refund, trying to wait patiently but not playing is killing me!
So, I want to change from an Orc to an High Elf. I bought a race change, didn't read the small print (my fault). I then logged out to character select about to change race and then realised I can't change to High Elf without Any Race, Any Alliance upgrade. So I went back to the store to find the Any Race, Any Alliance upgrade and realised the upgrade includes a race change... So what I am asking for is a refund of 3000 for the Race Change which is unused, so I can then buy the Any Race, Any Alliance upgrade.
Do you think this something support will make an exception for?
I haven't logged in since I created the ticket, not sure If I can be online while they process the refund, trying to wait patiently but not playing is killing me!
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Taleof2Cities✭✭✭✭✭
✭✭✭✭✭Sounds like it's something that Support can do for you, @Trowie_UK.
The only downside is that Support is working from home with a backlog ... be patient but persistent and follow up on any replies you get.
A friendly forums mod (often @ZOS_BillE) usually stops by the forums once a day.
Edited by Taleof2Cities on May 9, 2020 8:21PM1 -
Taleof2Cities wrote: »Sounds like it's something that Support can do for you, @Trowie_UK.
The only downside is that Support is working from home with a backlog ... be patient but persistent and follow up on any replies you get.
A friendly forums mod (often @ZOS_BillE) usually stops by the forums once a day.
Thank you for your comment. I hope so, but it's my own fault if they don't. Have you ever had a refund request via support?
Yeah they must be struggling with all the tickets they get. #givesupportaraise lol.0 -
NavalOffisah✭✭✭You should have no issues playing while waiting to hear back. Don't stop yourself from logging in!0
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NavalOffisah wrote: »You should have no issues playing while waiting to hear back. Don't stop yourself from logging in!
Yeah I been playing, first message in ticket got a response in an hour, asked for more information, now been waiting 2 days for a 2nd response. I get it, they are loaded with tickets. Just weird how a new ticket gets a response in under an hour but the next response 2+ days. Hopefully my ticket hasn't slipped by.0 -
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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Bless you BillE! Thanks for checking
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ZOS_AdrikothadminHey there @Trowie_UK yes, updating your ticket will put it at the end of the line and delay the response time. Because of this, we recommend only updating your ticket as necessary. Thanks for your understanding.The Elder Scrolls Online - ZeniMax Online Studios
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