I have made multiple attempts to have these tickets resolved, the most eminent of which is the deletion of my main character because of a system glitch. PLEASE hear my literal cry for help. I have hundreds of hours and thousands of dollars invested in that character. She was an inch away from becoming a grand master crafter, completing most of the zones, and a whole host of other achievements.
I almost don't even care about the other ticket at this point, as long as I can get my main character restored.
I received my forum invitation within 24 hours. How is it taking so much longer to get a response on prior tickets???