Ok, here's the 'issue'. On April 16, I went onto steam and bought ESO by Preordered ESO's newest expansion which includes base game and other expansions, $60. In the same Cart, I also bought 5500 Crowns for $40. Came out to $105 total after tax. I installed the game, linked my steam to my ESO account which is already linked to my PS4 account as I bought ESO on the PS4 years ago, and then logged into the game. However, while I now owned the game, got the expansions all unlocked and 'purchased', I only had the default 500 crowns.
Talking to people in game, they said Crowns bought through Steam can take a while to show up. But after 24 hours, I made a ticket. Ticket # 200417-006030 . 14 Minutes later I got a response, a quite nice quick response. Told me they were sorry about the delay, but that it can take 24-48 hours to delievers, and that after 24 hours if they still haven't shown up, to reply back and they will look into it farther. That was on the 17th.
24 hours later, the 18th, still no Crowns, and so I replied saying it's been another 24 hours, now a total of 48 from when I bought the Crowns and game, and still no crown. I mentioned hoping this would get cleared up fast, cause I wanted to buy the 4 DLC pack for 4000 crowns being on 50% sale for 2000 crowns and was why I bought the Crowns, but the sale was only going to last 4 days from when I bought the crown, so at this point was 2 days. But I never heard back from them. I replied again, after another 24 hours, getting angry that nothing had change and no response and less than 24 hours on the sale. That was my last reply, on the 19th of April.
It's now currently April 23, it's been a full week, 7 days, since I bought the game and the Crowns, and 6 days since I submitted the original ticket and got the response from Support. And still no Crowns, and still no answers or messages from Support. This is very worrying.
Edited by jirodyne on May 2, 2020 3:37PM