I keep trying to buy 1 - month ESO+ and it keeps taking my money

zombniac · April 2020

I have tried THREE TIMES(2 times on the day of this post at 1:00-2:20 PM EST, and one on April 14)(And the first time I was just told to re contact support in THREE days if it doesn't work then), and each time I go to confirm my ESO+ purchase, it says "Sorry, your billing information is incorrect". I know my billing information is not incorrect because each time I went to my bank website and verified that all of the credentials I enter is 100% correct by my card. I just want a refund, I'm sick and done buying from ESO.

zombniac · April 2020

I see that I should've posted in General Support but I don't know how to delete this thread.

ZOS_Bill · April 2020

@zombniac

Please ensure you are entering your billing information exactly as it appears on your bank account. Any information that doesn't match, such as typos, abbreviations, and name may cause this error to appear.

If you have separate billing and mailing addresses with your payment provider, you may need to try using your mailing address.

You should be aware that if you incorrectly enter your information multiple times, your financial institution may be alerted and immediately block the transactions or card as a security measure. This does not necessarily signify a problem with your Elder Scrolls Online account. You should contact their bank for further assistance.