Do not reverse any credit charges.

You posted your ticket number, so eventually, you will get a response in here verifying whether your ticket is in the proper queue to be looked at. Like with the DMV, it is important to be in the line to talk to an agent, not the one for the restroom!

Meanwhile...

ZOS_Adrikoth wrote: »

Please be aware that we are currently experiencing high contact volumes, due to the impact of COVID-19, and you may experience increased waiting times when contacting Customer Support. With this in mind, please remember that updating your ticket will put you at the end of the line and delay the response time.