Maintenance for the week of April 6:
• PC/Mac: No maintenance – April 6
• PC/Mac: No maintenance – April 6
Wow, I am.. beyond words.. Zenimax, be ashamed.
After 4 hours on hold, calling the zenimax customer support line.. 4 hours of the same 3 minute piece of music repeated over and over.. 4 hours of a cheery voice referring me to a support page that doesn't work.. they just hang up on me. Just like that.. click.. gone.
I've called some crappy customer support centers in my day. Hell, I've *worked* at some crappy support centers. But I have never experienced something quite as awful as this.
I've called some crappy customer support centers in my day. Hell, I've *worked* at some crappy support centers. But I have never experienced something quite as awful as this.
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yea I reported bugged 6 days ago and they did nothing about it and many more bugged that blocked content still not fixed0
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Slash8915✭✭✭✭✭ZOS definitely needs to totally revamp their customer service model. It's without a doubt one of the worst I've seen in mmo history.0 -
Makkir✭✭✭✭✭
✭So maybe Zenimax is fully staffed on a Friday, before a holiday weekend.
I bet you call ATT on Christmas morning too0 -
I did do the callback feature. They actually replied to it. By email. Asking for my email address.2
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lichmeister✭✭✭mmob16_ESO28 wrote: »After 4 hours on hold, calling the zenimax customer support line.. 4 hours of the same 3 minute piece of music repeated over and over.. 4 hours of a cheery voice referring me to a support page that doesn't work.. they just hang up on me. Just like that.. click.. gone.
and the Fortitude & Patience Award goes to...! omfg 4 hours? you, my friend, have more calm than i could muster!
all joking aside, however, that is just plain awful!
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Laerania_ESO✭✭✭That is not even counting the customers who can't use phone calls due to several reasons (Not in USA, not english speakers, etc.)0 -
UrQuan✭✭✭✭✭
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Bwa ha ha! That sucks, but it's also hilarious in a really sad kind of way.mmob16_ESO28 wrote: »I did do the callback feature. They actually replied to it. By email. Asking for my email address.
Someone stole my sweetrollCaius Drusus Imperial DK (DC)
Bragg Ironhand Orc Temp (DC)
Neesha Stalks-Shadows Argonian NB (EP)
Falidir Altmer Sorcr (AD)
J'zharka Khajiit NB (AD)Isabeau Runeseer Breton Sorc (DC)
Fevassa Dunmer DK (EP)
Manut Redguard Temp (AD)
Tylera the Summoner Altmer Sorc (EP)
Svari Snake-Blood Nord DK (AD)Ashlyn D'Elyse Breton NB (EP)
Filindria Bosmer Temp (DC)
Vigbjorn the Wanderer Nord Warden (EP)
Hrokki Winterborn Breton Warden (DC)
Basks-in-the-Sunshine Argonian Temp0 -
Wrekkoning✭✭Don't stress, they will get back to you in a 10-12 days if you put in a phone call request.0
