Maintenance for the week of July 13:
• PC/Mac: No maintenance – July 13
The issues on the North American and European PlayStation® megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
I want to create a ticket to refund preorder, but at login screen I always getting error - "Login Failed"
In safari on MacOS login button don't work, only in chrome.
If you still have issues going through a different browser you can then try submitting the ticket through Account Recovery. Instructions on doing so are in the help article below.