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Double-Charged for Digital Collection Edition and ESO Plus but still not applied to account
BigPanda
Soul Shriven
Hey, I submitted a ticket the other day and still haven't received a response for this issue but hope I could get some sort of response here.
Ticket Number: 200403-010971
I was in the middle of purchasing the Elsewyr Digital Collector's Edition including ESO Plus membership on the ESO store. When I was putting in my order, it gave me an error about my billing information being incorrect. I double checked and put in the order again. It gave me the same error despite the information being correct. When I check my account billing history, it shows that both orders went through and my bank statement confirms that. Despite the double purchases, I have neither the expansions or an active ESO Plus membership. So I'm not sure whats going on here.
Ticket Number: 200403-010971
I was in the middle of purchasing the Elsewyr Digital Collector's Edition including ESO Plus membership on the ESO store. When I was putting in my order, it gave me an error about my billing information being incorrect. I double checked and put in the order again. It gave me the same error despite the information being correct. When I check my account billing history, it shows that both orders went through and my bank statement confirms that. Despite the double purchases, I have neither the expansions or an active ESO Plus membership. So I'm not sure whats going on here.
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Elder1030fanboySoul ShrivenI'm having the same exact issue minus the double billing. It's been day 4 of me submitting a ticket and still no word on it.0 -
BigPandaSoul ShrivenIf I don't get any word or product soon, I'll have to end up blocking the charges because thats just ridiculous.0
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Elder1030fanboySoul ShrivenFrom what i've read the'll just keep you from accessing your account if you call your bank. For me its not showing that the transaction is finalized so i hope it stays like that until i hear word from them, whenever that is.0
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ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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