Country Change - Almost 4 days

Cybadyne · April 2020

Heya

I made a support ticket regarding a country change almost 4 days ago now, and I still haven't received any response.
Could someone help me please.

Ticket # 200328-004781

@ZOS_BillE (Sorry, I've seen you on a lot of forum posts around here)

Thanks

Jedigirl07 · April 2020

Likewise. I sent in a ticket over 72 hours ago and got nothing. I sent in another ticket, and it got closed for being a duplicate, which means it was at least acknowledged as existing. But I still haven't heard back from them either.

It's kind of frustrating, because here I actually wanted to buy some things. I can't give y'all my money if I can't get my country changed over.

Cybadyne · April 2020

Jedigirl07 wrote: »

Likewise. I sent in a ticket over 72 hours ago and got nothing. I sent in another ticket, and it got closed for being a duplicate, which means it was at least acknowledged as existing. But I still haven't heard back from them either.

It's kind of frustrating, because here I actually wanted to buy some things. I can't give y'all my money if I can't get my country changed over.

Yep! We're in the same situation here. I really want to purchase ESO+ but I can't until my country is changed.
Especially because the anniversary event begins tomorrow and I'm missing out if I can't get access to the materials bag in game

Cybadyne · April 2020

@ZOS_Chiroptera
@ZOS_Adrikoth

ZOS_Chiroptera · April 2020

Hey folks, we have looked into your tickets and can confirm they are in the right place.

Please be aware that we are currently experiencing high contact volumes, due to the impact of COVID-19. As a result, you may experience increased waiting times.

Thanks for your patience and a support agent will reach out as soon as possible.

Jedigirl07 · April 2020

Thank you for the heads-up @ZOS_Chiroptera . Perhaps it's my fault for not requesting this change sooner; I'm just a little anxious to get it changed so that I can get an ESO+ subscription for this upcoming event, where I know my inventories are going to fill up like lightning.