Maintenance for the week of December 22:
• NA megaservers for maintenance – December 22, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
• EU megaservers for maintenance – December 22, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
• NA megaservers for maintenance – December 22, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
• EU megaservers for maintenance – December 22, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
How long to receive response from ESO support?
Terranslayer
Soul Shriven
I submit a ticket two days ago, it keeps showing waiting on agent. How long does it take usually? The ticket number is 200326-001640.
0
-
Ackwalan✭✭✭✭✭
✭✭✭✭✭Normally, within 1 day not including weekends. Since lots of people are working remotely it may take longer.1 -
theyancey✭✭✭✭✭
✭With the Knahaten Flu raging everyone, including ESO, needs to be cut some slack.0 -
Tandor✭✭✭✭✭
✭✭✭✭✭Make sure you read any reply and respond to it as requested even if it's an irrelevant auto-generated reply.
It also depends on what the ticket is for. If you're reporting a bug, bot, or other disciplinary complaint against a player you will not be told any outcome.0 -
TerranslayerSoul ShrivenMake sure you read any reply and respond to it as requested even if it's an irrelevant auto-generated reply.
It also depends on what the ticket is for. If you're reporting a bug, bot, or other disciplinary complaint against a player you will not be told any outcome.
It is about a missing item in game.0 -
Aznarb✭✭✭✭✭
✭Less than 24h for me and the solution provided was perfect
For missing item I don't think they'll give you it back if it's something not unique sadly (happen to me as well)[ PC EU ]
[ Khuram-dar ]
[ Khajiit ]
[ Templar - Healer ]
[Crazy Gatherer & Compulsive Thief]0 -
Lixiviant✭✭✭✭✭Terranslayer wrote: »Make sure you read any reply and respond to it as requested even if it's an irrelevant auto-generated reply.
It also depends on what the ticket is for. If you're reporting a bug, bot, or other disciplinary complaint against a player you will not be told any outcome.
It is about a missing item in game.
For that they responded in 6 hours for me.0