How long to receive response from ESO support?

Terranslayer

I submit a ticket two days ago, it keeps showing waiting on agent. How long does it take usually? The ticket number is 200326-001640.

Ackwalan

Normally, within 1 day not including weekends. Since lots of people are working remotely it may take longer.

theyancey

With the Knahaten Flu raging everyone, including ESO, needs to be cut some slack.

Tandor

Make sure you read any reply and respond to it as requested even if it's an irrelevant auto-generated reply.

It also depends on what the ticket is for. If you're reporting a bug, bot, or other disciplinary complaint against a player you will not be told any outcome.

Lixiviant

Always been 24 hours or less for me. Impressive!

Terranslayer

Tandor wrote: »

Make sure you read any reply and respond to it as requested even if it's an irrelevant auto-generated reply.

It also depends on what the ticket is for. If you're reporting a bug, bot, or other disciplinary complaint against a player you will not be told any outcome.

It is about a missing item in game.

Aznarb

Less than 24h for me and the solution provided was perfect

For missing item I don't think they'll give you it back if it's something not unique sadly (happen to me as well)

Lixiviant

Terranslayer wrote: »

Tandor wrote: »

Make sure you read any reply and respond to it as requested even if it's an irrelevant auto-generated reply.

It also depends on what the ticket is for. If you're reporting a bug, bot, or other disciplinary complaint against a player you will not be told any outcome.

It is about a missing item in game.

For that they responded in 6 hours for me.