Bad Customer support

CowNRB · April 2014

Okay i have had it! I have been trying to get something resolved and i look like i was then bam they stopped contacting me. I have contacted them back once a day for 4 days with no response.

Like what should i do?

CowNRB · April 2014

The last email i got it said "Greetings Gamer

I have received your dxdiag and I am passing the issue onto a specialist team. Either myself or a colleagues will be in contact with you shortly with an update.

I want to thank you for your patience while we work to resolve your issue.

Best Regards
Enda
The Elder Scrolls Online"

(04/13/2014 02:56 PM) <that was the time and date i got it

Mujuro · April 2014

CS rarely responds to me via email anymore, and they've NEVER actually called me back. The only way I've been able to reach them for meaningful info (sometimes, at least) is to call them: 855.296.3170. I just got off the phone with them, with minimal wait time (about 2 minutes).

CowNRB · April 2014

Wow... i have to call them what year is this?

otomodachi · April 2014

Hmmm, the last thread I saw was UTTERLY TERRIBLE CUSTOMER SUPPORT!

Congratz, guys, you're improving!

@Madcow3241 You need to call, email, pester anyone and everyone to actually get someone to read your ticket and even respond in a relevant manner. That was my experience. Good luck; if you're frustrated, I get it, you're not nuts it really does suck.

Shaderic · April 2014

I got one better for you. I sent a Ticket explaining a problem for an overcharge. They replied by saying it was fixed. Without even fixing it ,Out right lying to me. "We will assume your issue has been resolved if we do not hear from you"
.... I sent the Ticket.... Yes There is a problem....

"If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!"
*Mumbles words* Utterly pointless email.

CowNRB · April 2014

Should i make a new ticket? and call them?

CowNRB · April 2014

sent them a new email from the contact us on the website lets see if they respond

ill give them 2 hours then ill try to call them -,-

andyjay220b14_ESO · April 2014

My account was hacked the evening of the 14th (They were trying to access my account from China, and they were able to get into my email because it was too similar to my ESO account login info. My fault and I need to use better login info, but I did not do anything shady like buy gold). I submitted a ticket on the morning of the 15th. I received a message at the end of the day that they are elevating the ticket. I asked for an update the next morning (16th) and was told "sorry for the long wait, please just wait a little bit longer). Well it is now the 18 and I have heard nothing. I have replied to my ticket, I have submitted a new ticket query and I have requested a call back (twice). I have heard no response whatsoever. It has now been nearly 4 days with no access to my account!

midore · April 2014

I understand that that ZENIMAX CS are overwhelmed with the problems and stuff. I have sent 2 tickets on 1) Lost skill point from quest and 2) Bank bug. However, the reply I got from CS for 1) was pain rude while 2) was polite. I do hope whoever Moderator is reading this comment can look into the CS named RAY.

From: ESO English Support
Sent: Tuesday, 15 April, 2014 6:24 AM
To:
Subject: Completed the Report for Duty quest, and it did not award a skill point. Pls help. Thank you

Got a reply from a CS AAA, told me to do some steps to see if I got back my lost skill points and email back. Did that and replied CS AAA (using the same email he sent). Then a day later, I got a reply from CS RAY, who told me to use the same steps advised by CS AAA. So I replied back. (using the same email he sent)

Hi All

I have tried the repair option as stated in my earlier reply. What else should I do?

Cheers,

MIDORE

Then this is what I got from RAY

MIDORE..
NOT all quests reward points?

I don't know what quest you are engaging?

Please remember that as you Quest...

Ray

I replied with

Hi Ray

Pls do you even read through the entire email? Pls confirm that Report for Duty quest did not award skill point as reward. The quest in question was given earlier!!!

Cheers,

MIDORE

Then I received the final reply from RAY and nothing else, and that was 4 days ago.

Dear MIDORE,

I have sent this up to the "GODS" of ESO Support Heaven in order to resolve this issue you are having as quickly as possible...

Regards,

Ray

CowNRB · April 2014

They have now contacted me back

djhuff23b14_ESO · April 2015

I sent a message about an issue i was having, and have been having since the March 17 update. Here it is a month later and i still have yet to hear back from anyone lol

ZOS_MollyH · April 2015

Greetings @djhuff23b14_ESO !

Not to necro the thread here, but upon looking into your support tickets we do see that the ones that have not had a response were submitted as in-game feedback. Please be aware that these tickets will not receive a response and I do apologize for the confusion!

/feedback and /bug submissions go straight to the appropriate processing teams to be researched and reviewed. If you need a response from our Customer Support team, tickets will need to be submitted via /help or through our support portal at https://help.elderscrollsonline.com

We do see that an agent has reached back out to you in your most recent ticket, and we thank you for your patience while we are experiencing a very high volume of support requests!