Try a refund
ploddab16_ESO wrote: »Try a refund
Alas, if only I could. Sadly I do believe that in ZOS's TOS when buying crowns, it explicitly states that refunds aren't to be given and that any financial commitment is final.
@ZOS_GinaBruno , is there any chance we may soon get an update as to why the items you are effectively advertising as a set (due to the names of said items) aren't functioning together? I'm hopeful that this is a bug that's been missed by your QA team, and that it will be rectified shortly, especially due to the sheer amount of money someone can throw at your system to attempt to obtain the items in question.
HanzeeBokeem wrote: »This was asked and answered in the Official Discussion Thread for "Introducing the Xanmeer Crown Crate Season" would have been nice if you could use them together.
https://forums.elderscrollsonline.com/en/discussion/comment/5646985/#Comment_5646985
Bleakraven wrote: »It's ridiculous! Not only can we not use the markings and skin together, the markings also completely remove the scales/pattern from your argonian.
These crates, despite being argonian themed, are absolutely not working with argonian players.
Take a look at my character as it is normally vs with the markings from the crate:
My character normally:
And my character with the new markings from the crate:
Bleakraven wrote: »It's ridiculous! Not only can we not use the markings and skin together, the markings also completely remove the scales/pattern from your argonian.
Can other tattoos be used with skins? If not, then I'm not sure why anyone would expect these to, just because they both say Dead-Water.
If other skins in the game work with tattoos, then I can understand the expectation. But just because you assumed something, doesn't mean that it was so, or that ZOS should have anticipated your assumption and put up a big neon sign before purchasing a crate that skins and tattoos wouldn't work together.
Presuming you can get a refund, I assume you'll forfeit all the collectibles you got as well as any gems you extracted. Do you really not want them at all? Also, maybe ZOS can fix this, as it does seem ridiculous that tattoos would remove the normal scales from an Argonian, or apparently the fur pattern from a Khajiit. I'd never heard of this before, and I wonder if anyone had brought it to their attention in the past. But, maybe skins with tattoos isn't something they can fix, but if they can, I do agree that they should. Maybe hold on for now and see what happens.
ploddab16_ESO wrote: »Dear Zenimax,
When you advertise things like the Bright-Throat and Dead-Water skins along with the Bright-Throat and Dead-Water body and face markings, can you at least make sure that they can be used together? It's a real punch in the gut to realize I've just sunk £50 into your gambling crates for things that aren't even usable with each other. While I shall, from this point forwards, not be sinking any more money into your system, I would very much like for you to actually fix the things you're putting in these gambling crates so that they're actually somewhat worth the cost expended in attaining them.
Regards,
A severely disappointed customer.
Paazhahdrimaak wrote: »ploddab16_ESO wrote: »Dear Zenimax,
When you advertise things like the Bright-Throat and Dead-Water skins along with the Bright-Throat and Dead-Water body and face markings, can you at least make sure that they can be used together? It's a real punch in the gut to realize I've just sunk £50 into your gambling crates for things that aren't even usable with each other. While I shall, from this point forwards, not be sinking any more money into your system, I would very much like for you to actually fix the things you're putting in these gambling crates so that they're actually somewhat worth the cost expended in attaining them.
Regards,
A severely disappointed customer.
This, please please fix this. I want to use those body and face paints with my new skins.
I hope they take a look into it.
I hope they take a look into it.
They did. It's been in the Official Xanmeer thread for months and already referenced in this thread before it was bumped.
"Just checked with the team and it sounds like these ones do not stack. The body markings are hidden by the skin."
https://forums.elderscrollsonline.com/en/discussion/448201/official-discussion-thread-for-introducing-the-xanmeer-crown-crate-season/p1