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[Solved] Stuck Character - Support Unable to Help (Escalation Request)
Turelus
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One of my character was knocked outside the map and is now stuck, I can't port to another player or use /stuck do to the character being in motion and being booted back to the log in screen due to falling outside the map.
I've opened a support ticket and support has attempted to move my character twice without it working, the last contact I had was a day ago asking me to disable add-ons and repair the client.
Any chance this ticket can be escalated in some way as I've been unable to play since Sunday evening now.
Ticket number 200203-002618
Edited by Turelus on February 11, 2020 10:19AM I've opened a support ticket and support has attempted to move my character twice without it working, the last contact I had was a day ago asking me to disable add-ons and repair the client.
Any chance this ticket can be escalated in some way as I've been unable to play since Sunday evening now.
Ticket number 200203-002618
@Turelus - EU PC Megaserver
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
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ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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Elsonso✭✭✭✭✭
✭✭✭✭✭Hey Turelus, if it is some sort of self help, can you share?
Although, if he sent you some food and provisions for your character so he doesn't starve, you don't have to share.
XBox EU/NA:@ElsonsoJannus
PC NA/EU: @Elsonso
PSN NA/EU: @ElsonsoJannus
Total in-game hours: 11321
X/Twitter: ElsonsoJannus0 -
Turelus✭✭✭✭✭
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@Elsonso just wanted to come back here now this has been resolved and say that no there wasn't any self help for this, it was simply down to needing customer support to move the character.Hey Turelus, if it is some sort of self help, can you share?
Although, if he sent you some food and provisions for your character so he doesn't starve, you don't have to share.
After escalation and a little poking from ZOS it was resolved.
@Turelus - EU PC Megaserver
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."1