I`m on the same boat, ticket opened 25th january, not a single feedback.
I`ve opened an ingame ticket that has been fastly closed as duplicate .
Not the best Customer service isnt'it ?

Here is what happened actually and what opened my eyes...

Two weeks ago my Steam acc got hacked and ESO characters deleted. (only affected game was ESO, strange).

Within a day I had my Steam account back, no problems.

Then I finally logged into ESO, which I could not because with Steam version you cannot log in...without Steam, and found my characters missing, which I reported immediately.

So they asked me to provide character names, levels etc, which I have about 8 days ago. Ever since I have been waiting for response with hindered game experience (as I created new chars and need to keep the bank in-game empty ).

During the time I wanted to check the support ticket, which I created in-game but I could not because to log in to Bethesda support, I could not do it through Steam linked account

Then I decided to post this post here on forums with hopes it would make things faster, only to find out there is a different account needed for forums, which are by invitation code only.

All I can say is it reminds me of "The good place" TV series...