Xbox Frozen Loadingscreens

FreshlyB8ked · November 2019

My loading screen is freezing. It happens at least once everyday in my playing session. I end up having to force close the app and I often do not return to the game that day once it happens. It's very frustrating. I'd take an unusually long loadscreen over being forced to dashboard everyday.

FreshlyB8ked · November 2019

Is anyone else on Xbox experiencing this? I get this daily, but only once a day.

ZOS_Bill · November 2019

@FreshlyB8ked

When did this issue first start to happen?

There is troubleshooting in the help article below that can improve loading issues on the Xbox.

What do I do if I my ESO character can't load into a zone?

FreshlyB8ked · November 2019

@ZOS_BillE

Hi BillE,

I first noticed the issue back in April.
I wasn't playing as often then as I normally do, so it wasn't an issue I pressed to hard. I did report the bug back in April though.
I have since returned to playing on a daily basis and I'm experiencing this freeze on the loading screen daily. It goes into the loading screen for just a few seconds then the Ouroboros will just freeze and stop spinning. I've tried waiting it out to see if it would continue, but it never has. I have to force quit the game and go to the dashboard. I won't be able to troubleshoot with that article until this evening, but I will update you once I have to see if that resolves the issue.
Thank you for replying. It's very much appreciated.

usmguy1234 · November 2019

ZOS_BillE wrote: »

@FreshlyB8ked

When did this issue first start to happen?

There is troubleshooting in the help article below that can improve loading issues on the Xbox.

What do I do if I my ESO character can't load into a zone?

Same guide that's been posted for years... always assuming that the issue is player side despite the hundreds of multiplatform threads made over the years about server issues. I know it's not the ideal business model to admit the game has some serious issues but being deliberately misleading isn't helpful either.

jadarock · November 2019

Hey Bille How about if someone over there actually plays on xbox so they themselves can get a good picture of what we are going through now huh?!?

Sylianwe · November 2019

I've been experiencing the same issue on a daily basis. I just reset my Xbox and then it doesn't seem to happen anymore. At least, for a while.

usmguy1234 · November 2019

Malfoy wrote: »

I've been experiencing the same issue on a daily basis. I just reset my Xbox and then it doesn't happen anymore. At least, for a while.

Whether or not zos will admit it, this game has a serious memory leak. What you describe is spot on to the symptoms of such an issue. I believe a majority of players have experienced this at one point or another, some of us on a daily/ weekly basis. But you never know, you may need to check if you have a valid internet connection

FreshlyB8ked · November 2019

@ZOS_BillE

Hi BillE,

Unfortunately the troubleshooting in that article didn’t resolve the issue. I completed those steps but got a freezing loadscreen roughly 30-45 minutes after logging in tonight.
Any other suggestions or will this be addressed in a future patch?
Thanks for your help.

ZOS_Bill · November 2019

@FreshlyB8ked

Have you opened a ticket with customer support?

If not, you should go ahead and do so as they can investigate further into possible reasons why you continue to run into long loading screens as you play ESO.

FreshlyB8ked · November 2019

@ZOS_BillE

I haven’t, but I will.
Thank you for your help.

mvavrock7b14_ESO · November 2019

I haven't been able to really play the game since Nov 5th patch. I get frozen loading screens from character selection menu and any time I have a loading screen in game I get kick off. ZOS blames it on Dynamic IP internet, but I have been playing on this internet for over a year now and this conveniently happened after patch 24.

Alphawolf01A · December 2019

I also play on Xbox and I have encountered locked load screens and black "blank" load screens since Elsweyr and it's even worse in Dragonhold.

At least 1 in 4 fast travels in either N or S elsweyr results in a locked load screen. I can't even enter the "townhall" in Senchal without a locked load screen.

This happens repeatedly on a daily basis. Chasing dragons is a chore since fast travelling is a gamble at best, so I am forced to sit and wait for the next spawn or risk locked load screens.

ACamaroGuy · December 2019

Quite a bit. My wife's account gets this Everytime (and I mean everytime) she first loads in and then travels for the first time. We end up having to delete her saved data before being able to sign back in. Then all works fine...most of the time.

robwolf666 · December 2019

Don't know about anyone else, but I'm pretty sure these long load screens are getting worse. I don't know what these maintenance sessions are for, but they don't seem to be fixing this.

I've always thought they should stop PvP in PvE areas, it takes noticeably longer to load into Wayshrines etc when there's a bunch of... people... duelling nearby.

Alphawolf01A · December 2019

Agreed. They should make dueling in towns a crime with a bounty and sick the guards on them. (Disturbing the peace)

This would discourage the cluster of duelists everywhere and help with load times at wayshrines.

Alphawolf01A · December 2019

Lately I've been getting alot of locked load screens while logging out to quit or change characters, as well as the game crashing to dashboard at the character select screen during the first boot up for the day.

Alphawolf01A · December 2019

Just got a new one for me.

An "unusually long load time" which lead to a DC for "inactivity" LOL

Gotta love it, keeps getting better.

Jayne_Doe · December 2019

Which XB are you playing on? I noticed this over the Thanksgiving holiday, when I was playing ESO on my sister's XB One S. Never have a problem when playing on my XB One X, but this was a frequent issue when playing on her S. I was using my SSD, which I also use when I play on my X, but that didn't help any.

At least one hard crash to dashboard per play session and then it was a gamble porting via wayshrines. Sometimes you'd arrive just fine, and other times the load screen would hang, forcing a hard quit to dashboard. Whenever I'd log back in, my character would be at the intended wayshrine.

Alphawolf01A · December 2019

I play on the original Xbox one, no X or S. I also have ESO on an external SSD.

Your crashes are the exact same thing I run into. Sounds to me more like an ESO problem than an Xbox problem.

Karivaa · December 2019

When I upgraded to the Xbox one X and put ESO on a SSD drive, my loading issues stopped. Also, do you hard reset your Xbox? Another option that helped me is to uninstall and then reinstall the game.

Dazzaw · January 2020

I get this every day now. Ive been trying for 50 minutes so far to get in. Frozen load screen, after character select every time

KillsAllElves · January 2020

ZOS_BillE wrote: »

@FreshlyB8ked

When did this issue first start to happen?

There is troubleshooting in the help article below that can improve loading issues on the Xbox.

What do I do if I my ESO character can't load into a zone?

Every. Day

CycnusX1TheGreat · January 2020

I get this every session on my brand new Xbox one S. I also get the frozen screen with the terrible buzzing noise until disconnect at least once per session — usually in pvp

Tommyguns818 · February 2020

Everyday flippin day. Same thing. Been going on a little over a week. Xbox one S

Update: Every character currently can't even load. Xbox one S. Now been trying for an hour. Did the power reset and cleared saved data too. Will make ticket. Good luck to anybody out there.