Account permanently banned

Timka91 · January 2020

Hello guys. I have recently submitted a ticket on my friend’s behalf regarding the permanent suspension of his account. It has been 4 days already and still no reply, so I decided to write here. I am sorry if I am impatient. The thing is that his account was permanently banned in game and on website for no reason and without explanation. He was doing the main quest, went to sleep and after 6 hours hi tried to log in and he is permanently banned. We don’t know what to think. Please help us to clarify and help us to get the account back. The ticket number is 200114-000790. Thanks in advance

MujdatMurdock · January 2020

Now a days ıdk why they are reply to late. ı have ticket too ı got social ban and 6 day passed still no answer. Probly they under the workload.

idk · January 2020

First off your "friend" needs to submit the ticket. There really is no reason for Zos to reply other than to say you friend needs to contact them.

@ZOS_BillE please provide this person with the correct way to appeal ones suspension.

Good luck to your friend if they truly did not do anything wrong.

Hippie4927 · January 2020

Did he fall asleep with the game running? Are there other people in his house? I guess you see where I'm going with this?

If he logged out before going to sleep, then IDK.

Timka91 · January 2020

idk wrote: »

First off your "friend" needs to submit the ticket. There really is no reason for Zos to reply other than to say you friend needs to contact them.

He is banned from the website as well he can not create tickets. He tried to write the ticket on the support page without an account, still no response, nothing. And you can not monitor that kind of ticket. Again his account is suspended both in game and on website for some reason.

Hippie4927 wrote: »

Did he fall asleep with the game running? Are there other people in his house? I guess you see where I'm going with this?

Not he logged out before going to sleep, there was nobody at the house

Elsonso · January 2020

I believe your friend can open a ticket using the Account Recovery method.

Taleof2Cities · January 2020

Elsonso wrote: »

I believe your friend can open a ticket using the Account Recovery method.

^This.^

yodased · January 2020

Did he interrupt a role-playing group?

Elsonso · January 2020

yodased wrote: »

Did he interrupt a role-playing group?

"He was doing the main quest" Molag Bal was roleplaying with Azura, and in pops this guy...

I wish that ZOS would automatically send an email when they ban people. That should include the reason, by the way. Even if it comes from some automated system, it would be better than what there is today.

ZOS_Bill · January 2020

@Timka91

As mentioned by the posters above, your friend will need to create their own ticket for help with their banned account. They can use the account recovery link if they cannot open a ticket through the support site.

Timka91 · January 2020

@ZOS_BillE

He has already done that, but there is no answer for a pretty long time

and there is no way of tracking that ticket.
#:200114-000508

ZOS_Bill · January 2020

@Timka91

Please check your inbox as I've sent you a PM about your friend's ticket.