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About the Bank bug. From CS...
Hrithmus
✭✭✭
Well....
"Thank you for contacting us. We are aware that some customers are encountering this issue and have already reported it to the development team. Currently we are not giving back gold and items that are lost.
Until further notice we expect the issue to be addressed in an upcoming patch. Deep apologies for the inconvenience - please bear with us as we work on a resolution.
Warm Regards,
The Elder Scrolls Online Team"
Wow....Just..wow
"Thank you for contacting us. We are aware that some customers are encountering this issue and have already reported it to the development team. Currently we are not giving back gold and items that are lost.
Until further notice we expect the issue to be addressed in an upcoming patch. Deep apologies for the inconvenience - please bear with us as we work on a resolution.
Warm Regards,
The Elder Scrolls Online Team"
Wow....Just..wow
2
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GossiTheDog✭✭✭✭✭They've been saying that since it began, it's not a change in stance. They're working to stop it happening again in a future patch, but item restorations are not planned at this time.0 -
jordan_hoffmanb14_ESOSoul ShrivenNo, not item restoration. They are only allowing other people to dupe items to make up for it. Seems fair to me...... derp a lerp1 -
Osi✭✭✭CE items (pets/non-consumables) can be reclaimed at any time by emailing support if they were accidentally sold, destroyed, ect. As you can see at the moment however, they have their hands full...0 -
Rotherhans✭✭✭As was already said, this was the policy from the beginning.
Your items usually come back when you log on an alt, mostly.
This bug can come back at any time and support got enough to do already, so searching your logs every time you get hit again is out of the question for them.
That´s why we call the banking bug "GAME BREAKING".
Edited by Rotherhans on April 17, 2014 2:26PM“I'm not going out of my way looking for devils;
but I wouldn't step out of my path to let one go by.”― Robert E. Howard1 -
AND .... what about the lost Bank Slots ?
I definitely pretend to have my Bank Slots redeemed in one way or another ... other companies when such bugs occur, they do not ONLY redeem any loss caused by game bugs BUT ALSO GIVE something extra.
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Boutique_All✭✭I have not experienced this bug. If I did I would STOP PLAYING untill I recieved all my items/banks slots/gold/skill points. If they never returned them, I would never play again. Whats the point of playing a game that takes 100's of hours to reach max level if the game is going to bug out and return you to 0 whenever it wants too?0
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Aldarund✭✭So basically you could just lost all your items and they wont do anything to compensate it?1
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starkerealm✭✭✭✭✭
✭✭✭✭✭madsurgery wrote: »AND .... what about the lost Bank Slots ?
They keep saying, once they have a permanent fix for the bug, they'll do something about restoring the items, gold, and bank upgrades... they haven't said what that is, but, do you really want your stuff back only to have it vanish again?2 -
ZOS_AmeliaR✭✭✭✭✭As explained in the In-Progress Known Issues discussion we posted this week, we are currently testing a fix for the missing bank slots/items issue that we hope to push soon. The fix will not be retroactive, but once we push it live, our support team will work individually with those players who were affected by the issue.
It's likely the agent who contacted you meant that restorations are just not being done currently, as we're not planning to restore lots items/gold/skill points until we push the larger fix. Hope this clarification helps.12 -
felixgamingx1✭✭✭✭How many people in DEV team if they coded it themselves why can't they spot the issue? Why taking so long?0 -
GossiTheDog✭✭✭✭✭@felixgamingx1, have you loaded the game and pressed "Credits"? They go on for about 11 minutes. A lot of people worked on this game. Each change needs to be tested etc.1
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Agathorn✭That is completely opposite of what I was told. I was told, quite clearly, that they know who has lost items and exactly what was lost, and that those missing items would be sent via in game mail. Though I have yet to actually see anything.We hope this Scroll finds you well.
Our soothsayers have determined that the minions of Molag Bal have unjustly relieved you of some of your hard-won possessions. The mages in charge of our wards of protection are deeply sorry for this oversight. They wish to assure you that they have identified each and every adventurer who lost items, as well as each and every item that was lost. They are busily summoning the missing items back from Molag Bal’s vaults in Coldharbor.
Keep an eye on your in-game mailbox. Your items will be returned to you as soon as they become available.
So which is it? I've lost so many items due to these bugs that I personally can't keep track of them.1 -
Altairien✭✭✭ZOS_AmeliaR wrote: »As explained in the In-Progress Known Issues discussion we posted this week, we are currently testing a fix for the missing bank slots/items issue that we hope to push soon. The fix will not be retroactive, but once we push it live, our support team will work individually with those players who were affected by the issue.
It's likely the agent who contacted you meant that restorations are just not being done currently, as we're not planning to restore lots items/gold/skill points until we push the larger fix. Hope this clarification helps.
This is just sadly hilarious. Have to start another thread to get concerns addressed.
Hey ZOS, how about using your very own official ZOS-initiated issues thread right here to post updates and address customer concerns?!
And for the record, I don't blame @Hrithmus at all for posting here. It seems obvious the only way to get ZOS to respond at all is to come at them repeatedly from every direction.2 -
ive had to create a bunch of alt toons just to store my items but I was fortunate to not have lost any items just my 30 extra bank slots ..it may not sound a lot but 30 is huge when your doing enchanting and alchemy
lets hop this fix gets rolled out this week but I can see us not getting our slots back for some time as there are thousands having this problem and if they all need to be dealt with individualy then damn that will take some doing0 -
starkerealm✭✭✭✭✭
✭✭✭✭✭That is completely opposite of what I was told. I was told, quite clearly, that they know who has lost items and exactly what was lost, and that those missing items would be sent via in game mail. Though I have yet to actually see anything.We hope this Scroll finds you well.
Our soothsayers have determined that the minions of Molag Bal have unjustly relieved you of some of your hard-won possessions. The mages in charge of our wards of protection are deeply sorry for this oversight. They wish to assure you that they have identified each and every adventurer who lost items, as well as each and every item that was lost. They are busily summoning the missing items back from Molag Bal’s vaults in Coldharbor.
Keep an eye on your in-game mailbox. Your items will be returned to you as soon as they become available.
So which is it? I've lost so many items due to these bugs that I personally can't keep track of them.
Quick thing, when your bank empties, log out, and log back in on another character... your bank contents should be restored. Your extra bank slots, gold, and any items beyond the 60th will not. Items beyond the 60th get kicked into one of your character's inventory... this appears to be semi-random. If that character's inventory fills, then the items disappear.0 -
Yankee✭✭✭✭It makes sense they will not attempt to restore lost bank slots and stuff until they fix what is causing the issue. What is the point if it can just happen again?
After the fix, if they can streamline or somewhat automate restoring stuff for possibly thousands of characters then why wouldn't they? Of course they will, they do not want lost subs.
Now if they must have someone do it all manually by scrolling through logs and filling in database fields....it might be a long wait even if they decide to tackle it.
Edited by Yankee on April 17, 2014 3:49PM0 -
starkerealm✭✭✭✭✭
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TESO's code is huge, really freaking huge.felixgamingx1 wrote: »How many people in DEV team if they coded it themselves why can't they spot the issue? Why taking so long?
Think of it like this: You have a 12 volume set of 1000 page books in front of you. You wrote them with the help of fifty other people. Somewhere, in one of those books, someone used a comma instead of a period. Go find it.
It's actually a little easier than that, they can narrow down what's causing the bug to some degree, and make some intelligent guesses as to where it is. But, this isn't a six line "hello world" demo program. Finding what's causing this is not a simple task.0 -
otomodachi✭✭✭starkerealm wrote: »
TESO's code is huge, really freaking huge.felixgamingx1 wrote: »How many people in DEV team if they coded it themselves why can't they spot the issue? Why taking so long?
Think of it like this: You have a 12 volume set of 1000 page books in front of you. You wrote them with the help of fifty other people. Somewhere, in one of those books, someone used a comma instead of a period. Go find it.
It's actually a little easier than that, they can narrow down what's causing the bug to some degree, and make some intelligent guesses as to where it is. But, this isn't a six line "hello world" demo program. Finding what's causing this is not a simple task.
Also consider how many of these people might not be present anymore; I've heard the development cycle of this MMO was close to 7 years? Hearsay, I might be wrong. But it means that the person that wrote the book you need to fix might not be there to offer guesses as to where that comma might be.What do you gain by criticizing a CSR complaint?0 -
Daverios✭✭✭✭ZOS_AmeliaR wrote: »As explained in the In-Progress Known Issues discussion we posted this week, we are currently testing a fix for the missing bank slots/items issue that we hope to push soon. The fix will not be retroactive, but once we push it live, our support team will work individually with those players who were affected by the issue.
It's likely the agent who contacted you meant that restorations are just not being done currently, as we're not planning to restore lots items/gold/skill points until we push the larger fix. Hope this clarification helps.
I do hope you realize you are also compensating game time to EVERYONE as well. This is truly game breaking and no way many of will continue without both ingame and account time compensation. If you do not think ots fair your welcome to log in and try to play my toon currently. Good luck with no empty slots.
So what does ZOS say about this?
Edited by Daverios on April 17, 2014 4:07PM0 -
starkerealm✭✭✭✭✭
✭✭✭✭✭ZOS_AmeliaR wrote: »As explained in the In-Progress Known Issues discussion we posted this week, we are currently testing a fix for the missing bank slots/items issue that we hope to push soon. The fix will not be retroactive, but once we push it live, our support team will work individually with those players who were affected by the issue.
It's likely the agent who contacted you meant that restorations are just not being done currently, as we're not planning to restore lots items/gold/skill points until we push the larger fix. Hope this clarification helps.
I do hope you realize you are also compensating game time to EVERYONE as well. This is truly game breaking and no way many of will continue without both ingame and account time compensation. If you do not think ots fair your welcome to log in and try to play my toon currently. Good luck with no empty slots.
So what does ZOS say about this?
I always get a little iffy when people are saying, "Zenimax NEEDs to give us some extra time, gratis." I agree that it would be a nice gesture, but the posts always leave me feeling like I've just read a hollow ultimatum. No offense.1 -
otomodachi✭✭✭starkerealm wrote: »ZOS_AmeliaR wrote: »As explained in the In-Progress Known Issues discussion we posted this week, we are currently testing a fix for the missing bank slots/items issue that we hope to push soon. The fix will not be retroactive, but once we push it live, our support team will work individually with those players who were affected by the issue.
It's likely the agent who contacted you meant that restorations are just not being done currently, as we're not planning to restore lots items/gold/skill points until we push the larger fix. Hope this clarification helps.
I do hope you realize you are also compensating game time to EVERYONE as well. This is truly game breaking and no way many of will continue without both ingame and account time compensation. If you do not think ots fair your welcome to log in and try to play my toon currently. Good luck with no empty slots.
So what does ZOS say about this?
I always get a little iffy when people are saying, "Zenimax NEEDs to give us some extra time, gratis." I agree that it would be a nice gesture, but the posts always leave me feeling like I've just read a hollow ultimatum. No offense.
Yeah, and especially in this context it's like, a green name showed up and said exactly what people were looking to hear (sort of- "hmmmm, this doesn't seem quite right, i can say currently we're not planning to NOT reimburse anyone, we just don't have a set-in-stone plan atm") and then someone jumps on their jugulur OH WE BETTER GET FREE GAMETIME TOO!!
Free Gametime is like the least classy way to please a cu in my opinion. Free pets, a unique crafting style, literally anything that shows some panache. When I comp a room it's because I couldn't find a personally tailored way to resolve a person's problem.
And like.. don't punish someone for showing up to say "No, hey, it's definitely not THIS bad, but I don't know quite how bad it is yet". What do you gain by criticizing a CSR complaint?0 -
Daverios✭✭✭✭starkerealm wrote: »
TESO's code is huge, really freaking huge.felixgamingx1 wrote: »How many people in DEV team if they coded it themselves why can't they spot the issue? Why taking so long?
Think of it like this: You have a 12 volume set of 1000 page books in front of you. You wrote them with the help of fifty other people. Somewhere, in one of those books, someone used a comma instead of a period. Go find it.
It's actually a little easier than that, they can narrow down what's causing the bug to some degree, and make some intelligent guesses as to where it is. But, this isn't a six line "hello world" demo program. Finding what's causing this is not a simple task.
It works exactly nothing like that unless they are coding in notepad and not using a code repository. I find bugs and issues in programs much much larger and more complex than ESO all the time.
You test and debug and follow the execution path. And tools like a proper IDE makeing finding references throughout your code a cinch. I can tell you this for certain without even knowing their code the issue is bigger than just the application, the data has actually become corrupt which needless to say is fricking terrible. Not only did it become corrupt but the also failed to properly mirror or back up this information which to be blunt is childs play. For comparison if your actual banks data had become corrupt and they were unable to recover they would be dragged in front of congress to explain. That is how big this issue it is.
Now the scary part is if they cant do an ingame bank without corrupting thier own data what does that mean for thier account system holding everyones payment and personal info. Would you honestly trust the same guy to do both? Really!
Edited by Daverios on April 17, 2014 4:23PM2 -
Randazzo✭✭Complain that ZOS is doing nothing, then complain when you get an actual ZOS response.Edited by ZOS_JoanaL on April 17, 2014 9:54PM1
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starkerealm✭✭✭✭✭
✭✭✭✭✭starkerealm wrote: »
TESO's code is huge, really freaking huge.felixgamingx1 wrote: »How many people in DEV team if they coded it themselves why can't they spot the issue? Why taking so long?
Think of it like this: You have a 12 volume set of 1000 page books in front of you. You wrote them with the help of fifty other people. Somewhere, in one of those books, someone used a comma instead of a period. Go find it.
It's actually a little easier than that, they can narrow down what's causing the bug to some degree, and make some intelligent guesses as to where it is. But, this isn't a six line "hello world" demo program. Finding what's causing this is not a simple task.
It works exactly nothing like that unless they are coding in notepad and not using a code repository. I find bugs and issues in programs much much larger and more complex than ESO all the time.
You test and debug and follow the execution path. And tools like a proper IDE makeing finding references throughout your code a cinch.
It was a metaphor for a non-programer. Obviously this wasn't someplace obvious, or it would have been detected by now.0 -
Daverios✭✭✭✭starkerealm wrote: »starkerealm wrote: »
TESO's code is huge, really freaking huge.felixgamingx1 wrote: »How many people in DEV team if they coded it themselves why can't they spot the issue? Why taking so long?
Think of it like this: You have a 12 volume set of 1000 page books in front of you. You wrote them with the help of fifty other people. Somewhere, in one of those books, someone used a comma instead of a period. Go find it.
It's actually a little easier than that, they can narrow down what's causing the bug to some degree, and make some intelligent guesses as to where it is. But, this isn't a six line "hello world" demo program. Finding what's causing this is not a simple task.
It works exactly nothing like that unless they are coding in notepad and not using a code repository. I find bugs and issues in programs much much larger and more complex than ESO all the time.
You test and debug and follow the execution path. And tools like a proper IDE makeing finding references throughout your code a cinch.
It was a metaphor for a non-programer. Obviously this wasn't someplace obvious, or it would have been detected by now.
It was a very bad one. And as stated it is not the code that is holding them up per se, the corrupt data is the real problem. Just to put it into context if a dev team is dealing with defects everyone goes home at 5 and its business as usuall. If your data has become corrupt everyone is now pulling over time and managers are running around getting constant updates and the entire office is now on edge. I promise you that is what is occurong here as I have been unfortunate to see it all happen before.
This is the type of issue it can takes months to fully recover from as it will take that much time to manually pour through all the data and manually correct and the games only been out two weeks. So really this does not mean you were wrong in original anaology you were just pointing at the wrong place its the data that is holding em up and the reason this is taking so long.Edited by Daverios on April 17, 2014 4:41PM0 -
felixgamingx1✭✭✭✭starkerealm wrote: »
TESO's code is huge, really freaking huge.felixgamingx1 wrote: »How many people in DEV team if they coded it themselves why can't they spot the issue? Why taking so long?
Think of it like this: You have a 12 volume set of 1000 page books in front of you. You wrote them with the help of fifty other people. Somewhere, in one of those books, someone used a comma instead of a period. Go find it.
It's actually a little easier than that, they can narrow down what's causing the bug to some degree, and make some intelligent guesses as to where it is. But, this isn't a six line "hello world" demo program. Finding what's causing this is not a simple task.
Not necessarily true I have coded in Ruby and I'm using it as an example and different things had different scripts... There's a bank script.0