what's the problem here? You didn't know you can feed your horse once a day and get inventory space from it?

After all the posts on the forums about CSR's and Support in general, you were actually surprised by this?

Rhoric wrote: »

Actually support has been great. I have put in 5 tickets, all have been responded to quickly, and one ticket myself and support talked back and forth like 5 times and all quickly.

I'm pleased that you received good customer service. Unfortunately that has not been my experience. Please don't diminish my experience (and that of the OP) because it doesn't match with your own.

This may be the silliest, most trivial complaint I've yet seen regarding the quality of support. Jeez, just tell the support person they got a relatively minor suggestion wrong, and move on. Maybe at the same time also consider it's a new game, the support guys are swamped, and quit crying about something so unbelievably minor.

All I'm saying is that your responses along the lines of: "My experience with customer service has been top notch, and therefore there is no problem with the customer service!" does not help anyone.

I think it's great that you got good customer service, I wish I had, but I cannot say 'support has been great' because it hasn't been for me.

I understand that they're swamped and that people have difference expectations, but simply saying to the OP "NAH UH! CUSTOMER SERVICE IS BEST" does not make it true for everyone.

Show some compassion.

i also have had good experience with customer service...

i think these forums are bias towards the bad experiences players are having...everyone comes here to post their issues and that makes it look as if zenimax is doing nothing...

i understand that people have had major issues that have not been resolved, but what about the majority of players who have had 0 issues with gameplay?

one thing i have noticed though, which is very alarming...transparency, or lack there of.... all the players who have had an issue ongoing for more than a few day should be hearing from the support team DAILY with updates to the status of the issue...lets be honest with ourselves here, not every issues can be rectified with a command from a DBA, it takes time (unfortunate, but true).


Zenimax, you should know that MMO players will endure great game hardships for a game they love...they will NOT endure poor support, and poor development (im not saying you have either), they will leave quicker than a *** at a police raid.


to all those with long time outstanding tickets, the only voice you truly have (or any of us for that matter) , is you're money....if 50k people suddenly unsubbed, i guarantee you SOMEBODY will notice and a plan of action will/should be implemented.


my .02, first of all, im a stout believer that games should be properly developed BEFORE they launch...with that being said.

this game is in its infancy still, and as we all know, a game development company who has never launched an MMO before, historically, has MAJOR growing pains, the only question now is...will zenimax overcome these issues quickly enough as to not loose the majority of the player base.


flame me if you will...i have a flame proof spray i can cover myself with ;-P

@mowind - I agree that the negativity in these forums is compounded. If I was not having any issues I probably wouldn't even be in here and the majority of the playerbase is probably satisfied and simply not contributing to this part of the forum.

And I am glad that my experience with customer service is not a universal one, it gives me a lot of hope that my issues will be resolved in a satisfactory manner given time.

I simply find it frustrating that people who haven't experienced poor customer service feel the need to tell me to "Quit crying" because they are fortunate enough to have their issues dealt with swiftly.

Anyway this whole thread is now offtrack. I agree this particular incident seems relatively minor, but it is annoying to be given incorrect information from a representative of the game and it may be a symptom of bigger underlying problems or it may simply be a mistake made by a stressed employee.

Perhaps raising awareness of the misinformation would have been enough, without casting judgement on customer service as a whole?

(At least you got a response !!!)

It seems to me the op was given good customer service. The customer service agent could have just given a canned response. Also we do not know when this took place as it is not dated.

Maybe the customer service rep was trying to give accurate information off the top of their head. Again trying to avoid the canned response most people receive.

II don't know what type of job you have but I guess if you told me that I can find what I'm looking for is in isle 4 but in fact it was in isle 5 then I should complain to your manager about the poor customer service you gave me. It won't matter that the other things I needed was where you said they were.