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Two tickets submitted

KillsAllElves
KillsAllElves
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No response was given.
  • Reverb
    Reverb
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    Not sure when you submitted your tickets, but it’s the weekend. Zeni has support staff on call for technical emergencies only, they won’t work any routine requests until Monday at the earliest.
    Battle not with monsters, lest ye become a monster, and if you gaze into the abyss, the abyss gazes also into you. ~Friedrich Nietzsche
  • KillsAllElves
    KillsAllElves
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    Reverb wrote: »
    Not sure when you submitted your tickets, but it’s the weekend. Zeni has support staff on call for technical emergencies only, they won’t work any routine requests until Monday at the earliest.

    On monday.

    Ill bump this tomorrow noon thanks.
  • Alienoutlaw
    Alienoutlaw
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    your ticket will have a date stamp and go into a Que every ticket you post will overwrite the last thus pushing you further back on the list for that day, best advice (from experience) is be patient support receive upwards of 5-6k tickets a day, it can take upto 3 weeks for a reply but once they do reply they generally answer with 24hrs. its just a waiting game till then
  • ZOS_Nith
    ZOS_Nith
    admin
    Hi there, were the tickets submitted earlier today? Additionally, if you have your support ticket number, we can check the status and make sure it was submitted under the correct category.
    Staff Post
  • KillsAllElves
    KillsAllElves
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    ZOS_Nith wrote: »
    Hi there, were the tickets submitted earlier today? Additionally, if you have your support ticket number, we can check the status and make sure it was submitted under the correct category.

    It was on monday. Ill open my email to get the ticket numbers.
  • KillsAllElves
    KillsAllElves
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    @ZOS_Nith

    191208-002122
  • ZOS_Bill
    ZOS_Bill
    admin
    @KillsAllElves

    Once you've found your ticket numbers, you can post them in this thread for us to check on.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • KillsAllElves
    KillsAllElves
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    ZOS_BillE wrote: »
    @KillsAllElves

    Once you've found your ticket numbers, you can post them in this thread for us to check on.[/quo

    @ZOS_Nith

    191208-002122
  • KillsAllElves
    KillsAllElves
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    @ZOS_Nith

    The number is above
  • ZOS_Bill
    ZOS_Bill
    admin
    @KillsAllElves

    Your ticket #191208-002122 was submitted as feedback which is why you've not gotten a response back. You will need to open a ticket under a different category to get a response from support.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
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