Two tickets submitted

KillsAllElves · December 2019

No response was given.

Reverb · December 2019

Not sure when you submitted your tickets, but it’s the weekend. Zeni has support staff on call for technical emergencies only, they won’t work any routine requests until Monday at the earliest.

KillsAllElves · December 2019

Reverb wrote: »

Not sure when you submitted your tickets, but it’s the weekend. Zeni has support staff on call for technical emergencies only, they won’t work any routine requests until Monday at the earliest.

On monday.

Ill bump this tomorrow noon thanks.

Alienoutlaw · December 2019

your ticket will have a date stamp and go into a Que every ticket you post will overwrite the last thus pushing you further back on the list for that day, best advice (from experience) is be patient support receive upwards of 5-6k tickets a day, it can take upto 3 weeks for a reply but once they do reply they generally answer with 24hrs. its just a waiting game till then

ZOS_Nith · December 2019

Hi there, were the tickets submitted earlier today? Additionally, if you have your support ticket number, we can check the status and make sure it was submitted under the correct category.

KillsAllElves · December 2019

ZOS_Nith wrote: »

Hi there, were the tickets submitted earlier today? Additionally, if you have your support ticket number, we can check the status and make sure it was submitted under the correct category.

It was on monday. Ill open my email to get the ticket numbers.

KillsAllElves · December 2019

@ZOS_Nith

191208-002122

ZOS_Bill · December 2019

@KillsAllElves

Once you've found your ticket numbers, you can post them in this thread for us to check on.

KillsAllElves · December 2019

ZOS_BillE wrote: »

@KillsAllElves

Once you've found your ticket numbers, you can post them in this thread for us to check on.[/quo

@ZOS_Nith

191208-002122

KillsAllElves · December 2019

@ZOS_Nith

The number is above

ZOS_Bill · December 2019

@KillsAllElves

Your ticket #191208-002122 was submitted as feedback which is why you've not gotten a response back. You will need to open a ticket under a different category to get a response from support.