multiple accounts at the same time

Dread_Viking
Dread_Viking
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So i was told yesterday that it was against TOS and EULA to use 2 accounts at the same time so i ofc went on the website and stated reading all the rules ( note not using any 3 party softwware or hardware just start the game 2 times ) and i cant find any thing about it other then multiboxing and that is not rly relevant for me since i am not using that i just start the game 2 times so if i am understanding the rules i am doing nothing wrong am i right also found this clipboard2.1533365344.png

but again was asking in my guild and it was 50 50 ool rly didt know so can i plz get a answer to this from a ZOS member i would love to know if i am doing any thing wrong hear
@ZOS_GinaBruno @ZOS_JessicaFolsom
Don't worry girl I'm a Sorcerer, i got my Hardened Ward for protection
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Hi there! Are you using two different accounts at the same time on two different machines? Or something else?
    Jessica Folsom
    Senior Community Manager (English) - The Elder Scrolls Online
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    Staff Post
  • Dread_Viking
    Dread_Viking
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    Hi there! Are you using two different accounts at the same time on two different machines? Or something else?

    no the same one just starting the game 2 times
    Edited by Dread_Viking on December 3, 2019 4:48PM
    Don't worry girl I'm a Sorcerer, i got my Hardened Ward for protection
  • CaffeinatedMayhem
    CaffeinatedMayhem
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    Hi there! Are you using two different accounts at the same time on two different machines? Or something else?

    no the same one just starting the game 2 times

    Yes, that is multiboxing, and no, you cannot do that. If you were using 2 different accounts it *might* be ok. But I'm not sure.
    Unfortunately Necessary Signature:

    MAX CP, played since beta, yes I know the game. Also worked in software dev/ops so yes, I know what I'm talking about.

    If you read this and rolled your eyes, maybe you need to stop assuming women don't know ***.
  • Dread_Viking
    Dread_Viking
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    again no 3 party software just opening the launcher 2 times
    Don't worry girl I'm a Sorcerer, i got my Hardened Ward for protection
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Hi there! Are you using two different accounts at the same time on two different machines? Or something else?

    no the same one just starting the game 2 times

    So, two different accounts on one machine? Let me DM you with a few more questions.
    Jessica Folsom
    Senior Community Manager (English) - The Elder Scrolls Online
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Dread_Viking
    Dread_Viking
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    Hi there! Are you using two different accounts at the same time on two different machines? Or something else?

    no the same one just starting the game 2 times

    Yes, that is multiboxing, and no, you cannot do that. If you were using 2 different accounts it *might* be ok. But I'm not sure.

    but dont you need a 3party program to multibox like virtual machine
    Don't worry girl I'm a Sorcerer, i got my Hardened Ward for protection
  • Dread_Viking
    Dread_Viking
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    Hi there! Are you using two different accounts at the same time on two different machines? Or something else?

    no the same one just starting the game 2 times

    So, two different accounts on one machine? Let me DM you with a few more questions.

    ok
    Don't worry girl I'm a Sorcerer, i got my Hardened Ward for protection
  • idk
    idk
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    Wow. running the same account in two different instances at the same time. Security issue for sure since it means someone could actually hack our account while we are actually playing and log into alt characters and we would have no way of knowing.

    Hopefully I am just confused. If not good for you to bring this to Zos' attention.
    Really, idk
  • Dread_Viking
    Dread_Viking
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    idk wrote: »
    Wow. running the same account in two different instances at the same time. Security issue for sure since it means someone could actually hack our account while we are actually playing and log into alt characters and we would have no way of knowing.

    Hopefully I am just confused. If not good for you to bring this to Zos' attention.

    you misunderstood it is to different accounts
    Don't worry girl I'm a Sorcerer, i got my Hardened Ward for protection
  • Olupajmibanan
    Olupajmibanan
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    ZoS stated multiple times, multiboxing is allowed as long as you do it via alt tabbing without help of any third-party software.
  • Cavedog
    Cavedog
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    It seems to me that if you pay for two accounts, you can play two accounts. ...even at the same time if you want your wife or buddy to play same time in the same room. (on different machines) And ZOS shouldn't have a problem with it either. Someone is buying the same product more than once, which is a bonus for ZOS. It's more sales.

    And if someone wants to have a PC account and a gamebox account at the same time, that should be perfectly acceptable as well. Again, it's more sales.
    Edited by Cavedog on December 3, 2019 5:02PM
    PC NA
  • Ackwalan
    Ackwalan
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    Fairly certain that as long as you don't use a program to link the two characters so they both respond to the same commands, you are good to go.
  • Dread_Viking
    Dread_Viking
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    Ackwalan wrote: »
    Fairly certain that as long as you don't use a program to link the two characters so they both respond to the same commands, you are good to go.

    yes that is how i understand it as well but yester day i had this guy yelling at me for doing it and telling ppl to report me
    Don't worry girl I'm a Sorcerer, i got my Hardened Ward for protection
  • SpacemanSpiff1
    SpacemanSpiff1
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    holy run-on sentences, batman.
  • Danouk
    Danouk
    If it's two different accounts then there is no problem. You paid for those two accounts so it's allowed. Just because it's on the same computer changes nothing.
  • Sheezabeast
    Sheezabeast
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    Yes because no one would do that to make an account they could sell once they got max cp on it, no, never, people are angels and we trust all of them all the time!
    Grand Master Crafter, Beta baby who grew with the game. PC/NA. @Shello2004 if you have crafting needs!
  • idk
    idk
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    idk wrote: »
    Wow. running the same account in two different instances at the same time. Security issue for sure since it means someone could actually hack our account while we are actually playing and log into alt characters and we would have no way of knowing.

    Hopefully I am just confused. If not good for you to bring this to Zos' attention.

    you misunderstood it is to different accounts

    Then it is as Olup said, it is permitted to play multiple accounts at the same time but we have to manually control them.

    When we see bot trains there is third party software controlling characters. That is an example of behavior that is not permitted.
    Really, idk
  • Dread_Viking
    Dread_Viking
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    Danouk wrote: »
    If it's two different accounts then there is no problem. You paid for those two accounts so it's allowed. Just because it's on the same computer changes nothing.

    also my understanding
    Don't worry girl I'm a Sorcerer, i got my Hardened Ward for protection
  • Tandor
    Tandor
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    I use two accounts and rarely log them both in together, when I do it is on different machines and only for inter-trading although I usually do that through the in-game mail and occasionally to check how different graphics cards and settings etc compare in the same location. While I have two-boxed in one or two other games in the past (it was a lot of fun in EQ!), I've never wanted or needed to in ESO. My reading of the quoted Customer Support reply above would suggest that this is fine. Both machines are run (and always were in other MMOs) with separate monitors, mouse and keyboard, and with no third party applications (or addons for that matter) being installed.

    However, I vaguely recall @ZOS_JessicaFolsom giving a reply a long time ago to the effect that if they detected two accounts being run together they would assume that there was a third party application involved and regard it as a TOS violation. I assume this relates to e.g dungeon content rather than say being more or less static in a city or house. Clarification on that point would be useful.

    Also, I know both in ESO and other MMOs that it's pretty common for a player to have several family accounts which although for all practical purposes are played by different family members as "their" accounts, are actually held in the one player's name because he/she pays the subscription etc. Often this will involve the family members grouping up for adventuring. Again, clarification on this would be appreciated.
    Edited by Tandor on December 3, 2019 5:12PM
  • robwolf666
    robwolf666
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    Hi there! Are you using two different accounts at the same time on two different machines? Or something else?

    no the same one just starting the game 2 times

    So, two different accounts on one machine? Let me DM you with a few more questions.

    We have the game running on two different accounts on the same console too. They are separate Microsoft/XB accounts - one account is mine, the other is my kids. You're saying that's not allowed?
  • idk
    idk
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    robwolf666 wrote: »
    Hi there! Are you using two different accounts at the same time on two different machines? Or something else?

    no the same one just starting the game 2 times

    So, two different accounts on one machine? Let me DM you with a few more questions.

    We have the game running on two different accounts on the same console too. They are separate Microsoft/XB accounts - one account is mine, the other is my kids. You're saying that's not allowed?

    Jessica is just asking a question.
    Really, idk
  • robwolf666
    robwolf666
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    idk wrote: »
    robwolf666 wrote: »
    Hi there! Are you using two different accounts at the same time on two different machines? Or something else?

    no the same one just starting the game 2 times

    So, two different accounts on one machine? Let me DM you with a few more questions.

    We have the game running on two different accounts on the same console too. They are separate Microsoft/XB accounts - one account is mine, the other is my kids. You're saying that's not allowed?

    Jessica is just asking a question.

    So am I.. The last thing I want is to get banned, or whatever, after sinking so much time and money into this game.
  • Dread_Viking
    Dread_Viking
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    robwolf666 wrote: »
    idk wrote: »
    robwolf666 wrote: »
    Hi there! Are you using two different accounts at the same time on two different machines? Or something else?

    no the same one just starting the game 2 times

    So, two different accounts on one machine? Let me DM you with a few more questions.

    We have the game running on two different accounts on the same console too. They are separate Microsoft/XB accounts - one account is mine, the other is my kids. You're saying that's not allowed?

    Jessica is just asking a question.

    So am I.. The last thing I want is to get banned, or whatever, after sinking so much time and money into this game.

    same and that is why i am asking
    Don't worry girl I'm a Sorcerer, i got my Hardened Ward for protection
  • Veinblood1965
    Veinblood1965
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    Yes because no one would do that to make an account they could sell once they got max cp on it, no, never, people are angels and we trust all of them all the time!

    That is true, I saw several toons all moving in unison last week and each one had halo's and wings.
  • BenevolentBowd
    BenevolentBowd
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    I don't think it is possible to logon on to the same account more than once.

    I have two accounts with similar names and sometimes I forget to correct the username before logging on. If I recall, you get the message the account is already logged-in and / or the first user (or both) is kicked out.

    The same thing happens if you try to logon to the same account but on the other MegaServer (EU vs NA).
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  • xxthir13enxx
    xxthir13enxx
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    Simplest way to put it...

    If you log in twice
    And have 2 characters active
    And you move you character via keyboard/controller

    And Both characters move and function simultaneously
    That is multi boxing and against ToS
    But if you gotta move each Character individually...that’s fine.
  • kringled_1
    kringled_1
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    Thank you for the detailed clarification.
  • tmbrinks
    tmbrinks
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    I've done the same thing, and have operated under the premise that as long as I'm individually inputing the commands to only one account at a time that I was okay. (that is, one command doesn't move both characters at the same time)

    Jessica's last comment confirms that. I don't do it often, because it does significantly slow down performance. I've mainly done it to test some things on the PTS vs. LIVE when they have made changes to quickly compare between the two.
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