I believe you purchase the game on g2a.com ?

What I would do first is to review on this site under you profile / account page if there's any info. The code may be there (don't know how they works, I do not use this site).
If the code is not on this page nor in any email you received from them, open a case (or insist on the one you already open) with g2a customer support.


Sorry cannot help you more than that, and I'm afraid Zenimax cannot do much since you purchased the product at a site they are not linked with in any way.

Hope G2A will play it nice...

Ok the thing is, when I entered the first code on eso's account page, it said clearly something about the explorer pack in a well done message notification for early access etc. It popped up briefly on the screen.

That was the first key from G2. Not sure if this stated I should now have those items, or just telling me that I was now just legible.

Has anyone else notified similar when they input their code? Either way this turns out, think i may be giving G2 a wide birth after this.

Well I've actually been given a key now from a pal who doesn't want his copy (not bothered about the extras he has imperial edition from retail anyway). This business still left a bad taste in my mouth though. Not sure Eso is to blame here either...

ZOS_AlanG wrote: »

Early Access and Explorer's Pack codes are separate for all editions of the game, digital and physical.

Audigy wrote: »

Also, if I check the ESO FAQ here, then it says clearly that digital editions only have two keys and an explorer key is not required. The Explorer key is for the physical editions.

There's something wrong somewhere.

Audigy, can you check you account in the "Billing History" section ?

I got this:


Do you have the Explorer's pack line ?

Just contact ZOS customer support. It took a few days, but once I got a response they sent me the explorer pack key within minutes.

d.zid.816b16_ESO wrote: »

If you keep trying with ZO support you will eventually get someone to send you the ingame mails with the items.
Still lesson learnt, only buying from recommended retailers from now on.

This works, yesterday I did the same, opened a new ticket that my explorer's stuff is missing and I got them all in one mail within 2 hours. Sadly this is the only way you will get what you want, if you play nice and tell everything like you got fcked up by g2a and you are missing a key, nobody will care.

@Audigy, open a new ticket and don't refer to a previous problem or to a missing key or anything, just say that you did not received the pre-order stuff, and provide something as a proof that you should have received, like the mail you got when you entered the head start key (explorer's edition activated etc etc). With luck you'll get your items. Sorry to say but this is the best chance you'll get it.
This does not change the fact what g2a did and what Zenimax did not do however.

Problem solved! Finally got a reply from Zenimax and a GM sent me the missing items from Explorer's Pack.

Well I got my explorers pack rewards sent to me in the mail yesterday. About a week after submitting a ticket. They'll get around to everyone eventually.

Still no items in my mailbox

I was told by a GM yesterday that I would get them, but then the mail system was down once again like on the 6th when I redeemed the codes... its just not fun anymore ZO.

Quick facts about this issue:
1. - Those who bought pre-order (standard) from g2a should get 3 keys, and got only 2 (Explorer's Pack key missing).
2. - g2a will deny the fact that they received a 3rd key and will not give it to you.
3. - g2a sells these keys as individual DLC's, you can't do much about it.
4. - Zenimax has nothing to do with g2a, it is not their fault you picked to buy from them because it was cheaper.
5. - Zenimax will not give you the 3rd key, they will not help you to get your items in any way if you tell them the whole story about Your problems with the Retailer you bought the game from
6. - Zenimax however Will send you the in game mails with the pre-order bonus pet and treasure maps if you only tell them that you should've received it but the mail never came - of course you have to provide some proof like the mail you received when you activated the head-start bonus.
7. - If you don't succeed at first open another case, until you get to someone who will send you the mail with your stuff.

Justification why Zenimax should still send you the mail:
- There is no cash involved, the only requirement was to buy the game before it launches, and you did that. So without any remorse, keep sending those tickets to ESO Support.

This is the sad truth, you got F*cked by g2a, and you have to lie to Zenimax about it to get what you want.

Antilles wrote: »

So, 7 days since I filled a complaint with ZM, although I get it might be not as easy as I wish or they are extremely busy atm.

They have a lot going on ever since the game started: Gold sellers, bot farmers, thousands of account problems, bug fixing, and recently we had an update that set back the bank space to the default 60 for nearly everyone, lost some items and so on... They are quite busy I believe.

Antilles wrote: »

I start to think its a lost cause and I have wasted money on early access, Cause not only didn't I get the items, 60% of the early access period the game was down for maintenance or some features were disabled and I think there is a BIG difference between beta and early access. But oh well..let the waiting game commence!
fyi, I know there was a grace period of two days, but I had to work, so, unlucky me.

You bought the game for the same price you would normally, if you enjoy it than it is not wasted money. I had early access and I could play just fine, yea they had some downtime but servers were up most of the time - besides I'd rather see less bugs than having servers available 24/7 - and I am impressed how fast Zenimax fixes the bugs in this game (if you have played beta you should know what was that like).
Don't forget you're pissed on g2a and not on ESO, and as I wrote, open another case with them until you get someone who helps you