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Are we being taken serious as customers?
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revanghost wrote: »Given the fact that most people can't play without lag, rollbacks, items/characters being lost, log in issues, zoning issues, etc.
I think all of the "this is normal launch MMO activity" people have gone away. Just the lucky few who haven't had those issues yet who are still saying that.
Most can play the game without those things. Don't take the forums for a majority.red_wolf_sb14a_ESO wrote: »red_wolf_sb14a_ESO wrote: »FezzikVizzini wrote: »@Noth.
Your exam results:
You have successfully passed written English. Unfortunately you have completely failed both reading and comprehension as all your replies indicate.
Sorry for having to communicate in this way.
You think they are not communicating. I point you to a place where all there are dev posts on bugs and issues, with nearly every bug covered (even fixes for bugs such as the recent launcher one). What more do you want? Do you seriously want them to post in every thread with the same response, every hour? Seriously, as a large business in a very very busy time during a launch, such is ridiculous.
If there was truly a massive widespread immediate problem there would be a nice red banner at the top stating the issue as well.
Recent, as in over four hours ago, with streams of people telling them the fix doesn't work. And if you mean fixes, like the one for the launcher, that do not fix the problem. That's great they give out bad information, and then go away, great job Zenimax.
I will admit there is something wrong at Zenimax tonight, why no red banner. I am dead in the water on four of my four computers, neither my account nor my wife's account can get into the game we paid for. I submit a request for tech support and am told by Zenimax I will be contacted in an hour. Three hours later no contact.
You have opened my eyes Noth they are doing great at customer service and support, why could I possibly be questioning their technical support and customer service?
The fix is a quick fix, it wasn't going to work for everyone, it is however exactly what this post claims is not happening (heck the entire dve tracker shows that they are communicating). Also there is no red banner because it is not a mass issue such as the lag over the weekend was. You have to remember that the forums are not a majority and even the majority of forum goers are not having the issue.
Again, do you want them to message you just to tell you that there is nothing new? Do you want them to take time out of doing other things such as answering questions with actual info just for your piece of mind?
No company I have ever worked for nor used customer support with ever would send an email or call on a issue they already acknowledged simply to say they have nothing new to say on it. At best it would be a mass sent canned response (that people seem to call not communicating, thus wouldn't want).
Well then you have never worked for a company with good customer service.
Just got my first email from their tech support after three plus hours, telling me they assume my issue has been resolved, even though they have done nothing to resolve my issue. Yup you are sure right great customer service there, the first and only communication with my trouble ticket telling me my problems are all taken care of and to not believe my lying eyes.
The Dev tracker show they are not communicating on this issue, zero posts in four hours. Replies to the latest posts from the devs saying that didn't work is there anything else they can do, and que the crickets, not so much as a we don't have any other work around at this time but we are working on it.
Given the sheer number of players posting threads of how they happened to work around the error, this is not a small issue for them, and yes it is wide spread.
Considering every company I worked for was praised almost daily by consumers for the customer service, I believe I have.
Also again, do you seriously want them to respond to everything and simply say, nothing new on the subject? That is about all that is left for them to do.`felixgamingx1 wrote: »@noth go away!
Or you could tell me in what way that they would realistically communicate more other than doing the asinine things of replying to every thread saying that there is nothing new.
Seriously, all the complaints have been they need to communicate more and then nothing suggesting how, seeing as they already communicate more than most game devs.
What an epic defender of Zenimax you are, I suppose you even think the first tech support response being "we assume your issue has been resolved" two hours later than you promised contact would be made is just great.
Seriously open your eyes, how could you possibly say more clearly we don't care about your issues than that? I mean I suppose they could have just emailed me and said we don't care about your issues, but I am not sure but that would get more points from me since that at least it honest.1 -
Asava✭✭✭Aren't the forums entertaining enough of a minigame while we all download 22 gigs again after ZOS's daily *** up?1 -
Noth✭✭✭✭red_wolf_sb14a_ESO wrote: »revanghost wrote: »Given the fact that most people can't play without lag, rollbacks, items/characters being lost, log in issues, zoning issues, etc.
I think all of the "this is normal launch MMO activity" people have gone away. Just the lucky few who haven't had those issues yet who are still saying that.
Most can play the game without those things. Don't take the forums for a majority.red_wolf_sb14a_ESO wrote: »red_wolf_sb14a_ESO wrote: »FezzikVizzini wrote: »@Noth.
Your exam results:
You have successfully passed written English. Unfortunately you have completely failed both reading and comprehension as all your replies indicate.
Sorry for having to communicate in this way.
You think they are not communicating. I point you to a place where all there are dev posts on bugs and issues, with nearly every bug covered (even fixes for bugs such as the recent launcher one). What more do you want? Do you seriously want them to post in every thread with the same response, every hour? Seriously, as a large business in a very very busy time during a launch, such is ridiculous.
If there was truly a massive widespread immediate problem there would be a nice red banner at the top stating the issue as well.
Recent, as in over four hours ago, with streams of people telling them the fix doesn't work. And if you mean fixes, like the one for the launcher, that do not fix the problem. That's great they give out bad information, and then go away, great job Zenimax.
I will admit there is something wrong at Zenimax tonight, why no red banner. I am dead in the water on four of my four computers, neither my account nor my wife's account can get into the game we paid for. I submit a request for tech support and am told by Zenimax I will be contacted in an hour. Three hours later no contact.
You have opened my eyes Noth they are doing great at customer service and support, why could I possibly be questioning their technical support and customer service?
The fix is a quick fix, it wasn't going to work for everyone, it is however exactly what this post claims is not happening (heck the entire dve tracker shows that they are communicating). Also there is no red banner because it is not a mass issue such as the lag over the weekend was. You have to remember that the forums are not a majority and even the majority of forum goers are not having the issue.
Again, do you want them to message you just to tell you that there is nothing new? Do you want them to take time out of doing other things such as answering questions with actual info just for your piece of mind?
No company I have ever worked for nor used customer support with ever would send an email or call on a issue they already acknowledged simply to say they have nothing new to say on it. At best it would be a mass sent canned response (that people seem to call not communicating, thus wouldn't want).
Well then you have never worked for a company with good customer service.
Just got my first email from their tech support after three plus hours, telling me they assume my issue has been resolved, even though they have done nothing to resolve my issue. Yup you are sure right great customer service there, the first and only communication with my trouble ticket telling me my problems are all taken care of and to not believe my lying eyes.
The Dev tracker show they are not communicating on this issue, zero posts in four hours. Replies to the latest posts from the devs saying that didn't work is there anything else they can do, and que the crickets, not so much as a we don't have any other work around at this time but we are working on it.
Given the sheer number of players posting threads of how they happened to work around the error, this is not a small issue for them, and yes it is wide spread.
Considering every company I worked for was praised almost daily by consumers for the customer service, I believe I have.
Also again, do you seriously want them to respond to everything and simply say, nothing new on the subject? That is about all that is left for them to do.`felixgamingx1 wrote: »@noth go away!
Or you could tell me in what way that they would realistically communicate more other than doing the asinine things of replying to every thread saying that there is nothing new.
Seriously, all the complaints have been they need to communicate more and then nothing suggesting how, seeing as they already communicate more than most game devs.
What an epic defender of Zenimax you are, I suppose you even think the first tech support response being "we assume your issue has been resolved" two hours later than you promised contact would be made is just great.
Seriously open your eyes, how could you possibly say more clearly we don't care about your issues than that? I mean I suppose they could have just emailed me and said we don't care about your issues, but I am not sure but that would get more points from me since that at least it honest.
Your issue is an issue, but you can keep the ticket open. There have been many more that have had good experiences with the customer support. Heck if you look around you'll actually see people praise it. People are far more likely to complain than praise so the fact that there are people praising it means there are many more that have had good experiences.
Lets see, they could not post on the forums, not come up with a quick fix that helps some people, they could not have a dev tracker, twitter, or facebook, all of which is used to communicate with the consumers. They could flat out not fix bugs that we find (they are fixing them).
You act like there is zero communication, when the opposite is true. We have more communication on issues than most games do.0 -
red_wolf_sb14a_ESO wrote: »revanghost wrote: »Given the fact that most people can't play without lag, rollbacks, items/characters being lost, log in issues, zoning issues, etc.
I think all of the "this is normal launch MMO activity" people have gone away. Just the lucky few who haven't had those issues yet who are still saying that.
Most can play the game without those things. Don't take the forums for a majority.red_wolf_sb14a_ESO wrote: »red_wolf_sb14a_ESO wrote: »FezzikVizzini wrote: »@Noth.
Your exam results:
You have successfully passed written English. Unfortunately you have completely failed both reading and comprehension as all your replies indicate.
Sorry for having to communicate in this way.
You think they are not communicating. I point you to a place where all there are dev posts on bugs and issues, with nearly every bug covered (even fixes for bugs such as the recent launcher one). What more do you want? Do you seriously want them to post in every thread with the same response, every hour? Seriously, as a large business in a very very busy time during a launch, such is ridiculous.
If there was truly a massive widespread immediate problem there would be a nice red banner at the top stating the issue as well.
Recent, as in over four hours ago, with streams of people telling them the fix doesn't work. And if you mean fixes, like the one for the launcher, that do not fix the problem. That's great they give out bad information, and then go away, great job Zenimax.
I will admit there is something wrong at Zenimax tonight, why no red banner. I am dead in the water on four of my four computers, neither my account nor my wife's account can get into the game we paid for. I submit a request for tech support and am told by Zenimax I will be contacted in an hour. Three hours later no contact.
You have opened my eyes Noth they are doing great at customer service and support, why could I possibly be questioning their technical support and customer service?
The fix is a quick fix, it wasn't going to work for everyone, it is however exactly what this post claims is not happening (heck the entire dve tracker shows that they are communicating). Also there is no red banner because it is not a mass issue such as the lag over the weekend was. You have to remember that the forums are not a majority and even the majority of forum goers are not having the issue.
Again, do you want them to message you just to tell you that there is nothing new? Do you want them to take time out of doing other things such as answering questions with actual info just for your piece of mind?
No company I have ever worked for nor used customer support with ever would send an email or call on a issue they already acknowledged simply to say they have nothing new to say on it. At best it would be a mass sent canned response (that people seem to call not communicating, thus wouldn't want).
Well then you have never worked for a company with good customer service.
Just got my first email from their tech support after three plus hours, telling me they assume my issue has been resolved, even though they have done nothing to resolve my issue. Yup you are sure right great customer service there, the first and only communication with my trouble ticket telling me my problems are all taken care of and to not believe my lying eyes.
The Dev tracker show they are not communicating on this issue, zero posts in four hours. Replies to the latest posts from the devs saying that didn't work is there anything else they can do, and que the crickets, not so much as a we don't have any other work around at this time but we are working on it.
Given the sheer number of players posting threads of how they happened to work around the error, this is not a small issue for them, and yes it is wide spread.
Considering every company I worked for was praised almost daily by consumers for the customer service, I believe I have.
Also again, do you seriously want them to respond to everything and simply say, nothing new on the subject? That is about all that is left for them to do.`felixgamingx1 wrote: »@noth go away!
Or you could tell me in what way that they would realistically communicate more other than doing the asinine things of replying to every thread saying that there is nothing new.
Seriously, all the complaints have been they need to communicate more and then nothing suggesting how, seeing as they already communicate more than most game devs.
What an epic defender of Zenimax you are, I suppose you even think the first tech support response being "we assume your issue has been resolved" two hours later than you promised contact would be made is just great.
Seriously open your eyes, how could you possibly say more clearly we don't care about your issues than that? I mean I suppose they could have just emailed me and said we don't care about your issues, but I am not sure but that would get more points from me since that at least it honest.
Your issue is an issue, but you can keep the ticket open. There have been many more that have had good experiences with the customer support. Heck if you look around you'll actually see people praise it. People are far more likely to complain than praise so the fact that there are people praising it means there are many more that have had good experiences.
Lets see, they could not post on the forums, not come up with a quick fix that helps some people, they could not have a dev tracker, twitter, or facebook, all of which is used to communicate with the consumers. They could flat out not fix bugs that we find (they are fixing them).
You act like there is zero communication, when the opposite is true. We have more communication on issues than most games do.
Not sure what games you have played that have had less communication than this. There has been literally zero communication for over 4 and a half hours now. I have not played a single MMO where customers could not get into a game and there was no update from the dev team in four hours, now that has been my MMO experience, not sure what yours has been and I am glad I didn't play those games.
I have seen their customer support do well, I have also seen them fail. Yes I know I can force their computer to keep the ticket open I have had to do this with the disappearing bank slots I was cursed with for a week now. With the system reminding me daily they have done nothing to help resolve that for me. Really is not such a good idea to email your customers daily and remind them you have not been much of a help to them0 -
I agree, we need 24 hour instant customer service that is all American and can solve complex differential equations in their heads.
Guys, chill...
It's an MMO 1 week after release and you expect it to be perfect when even games that have been out for 8 years have *** customer service rates and bugs.
If your planning on quitting the game because of bugs during the first few months of the game stop bitching on the forums and leave already.1 -
Noth✭✭✭✭red_wolf_sb14a_ESO wrote: »red_wolf_sb14a_ESO wrote: »revanghost wrote: »Given the fact that most people can't play without lag, rollbacks, items/characters being lost, log in issues, zoning issues, etc.
I think all of the "this is normal launch MMO activity" people have gone away. Just the lucky few who haven't had those issues yet who are still saying that.
Most can play the game without those things. Don't take the forums for a majority.red_wolf_sb14a_ESO wrote: »red_wolf_sb14a_ESO wrote: »FezzikVizzini wrote: »@Noth.
Your exam results:
You have successfully passed written English. Unfortunately you have completely failed both reading and comprehension as all your replies indicate.
Sorry for having to communicate in this way.
You think they are not communicating. I point you to a place where all there are dev posts on bugs and issues, with nearly every bug covered (even fixes for bugs such as the recent launcher one). What more do you want? Do you seriously want them to post in every thread with the same response, every hour? Seriously, as a large business in a very very busy time during a launch, such is ridiculous.
If there was truly a massive widespread immediate problem there would be a nice red banner at the top stating the issue as well.
Recent, as in over four hours ago, with streams of people telling them the fix doesn't work. And if you mean fixes, like the one for the launcher, that do not fix the problem. That's great they give out bad information, and then go away, great job Zenimax.
I will admit there is something wrong at Zenimax tonight, why no red banner. I am dead in the water on four of my four computers, neither my account nor my wife's account can get into the game we paid for. I submit a request for tech support and am told by Zenimax I will be contacted in an hour. Three hours later no contact.
You have opened my eyes Noth they are doing great at customer service and support, why could I possibly be questioning their technical support and customer service?
The fix is a quick fix, it wasn't going to work for everyone, it is however exactly what this post claims is not happening (heck the entire dve tracker shows that they are communicating). Also there is no red banner because it is not a mass issue such as the lag over the weekend was. You have to remember that the forums are not a majority and even the majority of forum goers are not having the issue.
Again, do you want them to message you just to tell you that there is nothing new? Do you want them to take time out of doing other things such as answering questions with actual info just for your piece of mind?
No company I have ever worked for nor used customer support with ever would send an email or call on a issue they already acknowledged simply to say they have nothing new to say on it. At best it would be a mass sent canned response (that people seem to call not communicating, thus wouldn't want).
Well then you have never worked for a company with good customer service.
Just got my first email from their tech support after three plus hours, telling me they assume my issue has been resolved, even though they have done nothing to resolve my issue. Yup you are sure right great customer service there, the first and only communication with my trouble ticket telling me my problems are all taken care of and to not believe my lying eyes.
The Dev tracker show they are not communicating on this issue, zero posts in four hours. Replies to the latest posts from the devs saying that didn't work is there anything else they can do, and que the crickets, not so much as a we don't have any other work around at this time but we are working on it.
Given the sheer number of players posting threads of how they happened to work around the error, this is not a small issue for them, and yes it is wide spread.
Considering every company I worked for was praised almost daily by consumers for the customer service, I believe I have.
Also again, do you seriously want them to respond to everything and simply say, nothing new on the subject? That is about all that is left for them to do.`felixgamingx1 wrote: »@noth go away!
Or you could tell me in what way that they would realistically communicate more other than doing the asinine things of replying to every thread saying that there is nothing new.
Seriously, all the complaints have been they need to communicate more and then nothing suggesting how, seeing as they already communicate more than most game devs.
What an epic defender of Zenimax you are, I suppose you even think the first tech support response being "we assume your issue has been resolved" two hours later than you promised contact would be made is just great.
Seriously open your eyes, how could you possibly say more clearly we don't care about your issues than that? I mean I suppose they could have just emailed me and said we don't care about your issues, but I am not sure but that would get more points from me since that at least it honest.
Your issue is an issue, but you can keep the ticket open. There have been many more that have had good experiences with the customer support. Heck if you look around you'll actually see people praise it. People are far more likely to complain than praise so the fact that there are people praising it means there are many more that have had good experiences.
Lets see, they could not post on the forums, not come up with a quick fix that helps some people, they could not have a dev tracker, twitter, or facebook, all of which is used to communicate with the consumers. They could flat out not fix bugs that we find (they are fixing them).
You act like there is zero communication, when the opposite is true. We have more communication on issues than most games do.
Not sure what games you have played that have had less communication than this. There has been literally zero communication for over 4 and a half hours now. I have not played a single MMO where customers could not get into a game and there was no update from the dev team in four hours, now that has been my MMO experience, not sure what yours has been and I am glad I didn't play those games.
I have seen their customer support do well, I have also seen them fail. Yes I know I can force their computer to keep the ticket open I have had to do this with the disappearing bank slots I was cursed with for a week now. With the system reminding me daily they have done nothing to help resolve that for me. Really is not such a good idea to email your customers daily and remind them you have not been much of a help to them
Lets see, TERA, SWTOR (granted they did give me a free game because they were too lazy to cancel a purchase that would not be made because the bank account no longer existed), WoT, LoL, Warthunder, Neverwinter, MWO. They communicate, but it not nearly as often and on issues of bugs. Heck in WoT they often troll the players in responses, calling them dumb or idiotic. I haven't played WoW in ages, but when I did the forums got very little communication and nearly all communication was in the public test forums.
ZoS's customer service is not perfect, no customer service is. But to say that they do not communicate a lot is a falsehood.1 -
My favorite part out of all of this, are the people that respond with "you've never played an mmo before" or "this is a lot smoother than x or y mmo from years back".
Those two responses are not good excuses for how poorly this game has launched. Many of us have played past mmos before. That doesn't make someone logging into my account due to their server error, "ok". That doesn't make launching an in guild store AH in 2014, that has no search option, "ok".
I'm 100% sure they are aware of everything that's going on. And that's fine. The reason they won't get a monthly sub of me, is because they've known this for months. We reported this in beta time and time again on half of these issues and we were ignored.
If they are willing to release their game with no search option in the guild store, what other things are they willing to "scoot" by with on future patches and expansions?
Not interested. The very reason I'm not continuing my sub is because I have played mmo's in the past. And this one is doing the same one the previous ones did. Ignored the consumer and released half completed content.
Next game please.
Please leave, we're better off without you.
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Soliduparrow✭✭✭Why is there no disagree or downvote button on the forums? None of Noths posts in this thread should be visible to the public.0
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They really need to hire a customer relations manager, that's it. I'm fine with bugs and problems at this stage of a new MMO, but they need to communicate.
You have to understand that they're getting thousands of customer service tickets an hour. There's no way to expect an instant response that isn't just a copy paste "We're working on it" type of answer. If you guys relax and stop flooding the forums with flame posts like these (not this specific post just in general) It'll be a lot easier for them to focus on real problems.
NOTE: Thousands of tickets an hour, I reported my bank resetting on 2 different occasions within 2 hours, my ticket number was incremented by 4300.0 -
Sojan✭✭For once in my life, I feel like I am unique. I have not had experienced a single issue, aside from some quests that I couldn't complete, that everybody seems to be flooding to these pages to rage over.
The sub fee: Nope, I read every word of the terms of agreement and understood full well what was going to happen to my bank card. Am I still playing the first 30 days free; yes. Have I paid a sub fee yet; no.
Lag: Nope. For once TWC is doing something right.
My game bank account emptied: Nope
Customer Service issues: They called me last month because I had a question about my beta status; took them less than five minutes to return my call. Then again, now that I think about it, they didn't have 500k+ people loading up their service center with questions that probably could have been addressed by this website, had the people excercised a little patience and read.
How many of you have cleaned your rooms and done your homework like you were asked to do two hours ago?1 -
kunquatb16_ESO✭✭✭✭
How many of you have cleaned your rooms and done your homework like you were asked to do two hours ago?
You're not my mother, you can't tell me what to do
But seriously, Zenimax is getting good money to provide good service, as customers, we are keeping up our end of the bargain, by paying / subscribing, currently, Zenimax is not.
1 -
Furniture✭✭For once in my life, I feel like I am unique. I have not had experienced a single issue, aside from some quests that I couldn't complete, that everybody seems to be flooding to these pages to rage over.
The sub fee: Nope, I read every word of the terms of agreement and understood full well what was going to happen to my bank card. Am I still playing the first 30 days free; yes. Have I paid a sub fee yet; no.
Lag: Nope. For once TWC is doing something right.
My game bank account emptied: Nope
Customer Service issues: They called me last month because I had a question about my beta status; took them less than five minutes to return my call. Then again, now that I think about it, they didn't have 500k+ people loading up their service center with questions that probably could have been addressed by this website, had the people excercised a little patience and read.
How many of you have cleaned your rooms and done your homework like you were asked to do two hours ago?
Ok we get it... You have zero problems because your little life is perfect. Why are you in the customer service section of the forums again? I'm going to assume its because you like to argue and or troll.
1 -
revanghost✭✭✭For once in my life, I feel like I am unique. I have not had experienced a single issue, aside from some quests that I couldn't complete, that everybody seems to be flooding to these pages to rage over.
The sub fee: Nope, I read every word of the terms of agreement and understood full well what was going to happen to my bank card. Am I still playing the first 30 days free; yes. Have I paid a sub fee yet; no.
Lag: Nope. For once TWC is doing something right.
My game bank account emptied: Nope
Customer Service issues: They called me last month because I had a question about my beta status; took them less than five minutes to return my call. Then again, now that I think about it, they didn't have 500k+ people loading up their service center with questions that probably could have been addressed by this website, had the people excercised a little patience and read.
How many of you have cleaned your rooms and done your homework like you were asked to do two hours ago?
Yeah. It must be everyone else. *sigh*1 -
Noth✭✭✭✭revanghost wrote: »For once in my life, I feel like I am unique. I have not had experienced a single issue, aside from some quests that I couldn't complete, that everybody seems to be flooding to these pages to rage over.
The sub fee: Nope, I read every word of the terms of agreement and understood full well what was going to happen to my bank card. Am I still playing the first 30 days free; yes. Have I paid a sub fee yet; no.
Lag: Nope. For once TWC is doing something right.
My game bank account emptied: Nope
Customer Service issues: They called me last month because I had a question about my beta status; took them less than five minutes to return my call. Then again, now that I think about it, they didn't have 500k+ people loading up their service center with questions that probably could have been addressed by this website, had the people excercised a little patience and read.
How many of you have cleaned your rooms and done your homework like you were asked to do two hours ago?
Yeah. It must be everyone else. *sigh*
I'd bet most people are not experiencing game breaking bugs. The forums are a minority, and the minority on the forums are experiencing these game breaking bugs.0 -
Soliduparrow✭✭✭Noth you are not thinking clearly. The first page of these forums are all people having problems. So the majority on the forums are having problems. You need to recalculate.0
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Noth✭✭✭✭mcconnell2_ESO wrote: »Noth you are not thinking clearly. The first page of these forums are all people having problems. So the majority on the forums are having problems. You need to recalculate.
You are in the customer support area. People come here with problems. Of course it is going to be all problems. Every customer support forum is just filled with posts about problems. Compared to the number of forum users, they are still the minority.
Also note I said gamebreaking bugs, not just bugs in general.`Edited by Noth on April 16, 2014 6:33AM1 -
ignatz22✭
I agree.kunquatb16_ESO wrote: »kunquatb16_ESO wrote: »I don't think we are, support need major improvement, and quickly.
http://forums.elderscrollsonline.com/discussion/79765/more-bugs-than-the-nsa?new=1 shows why i think this.
In that thread, he complains about issues that support can't do a thing about until a fix comes from the dev side. Many of the issues are solved by simply reloging, or using /stuck. Support is not a fix all or immediate fix for any issue. There are just as many people that are getting good support (honestly probably more) as there are getting bad support.
Its the utter lack of reliable information that's the biggest issue. I have no idea if/when they intend to fix, none of their replies indicate this. I don't know if I'm best leaving my first toon unplayed, or just continuing to report all the many bugs. I have asked them, nothing. Also, getting a copy/paste reply that in no way relates to anything in your support ticket is just pain confusing.
Bugs I can live with, unreliable or absent information I can't.
My time is worth something to me. I spent the morning waiting for the Update to finish, reported to be "midday". When it finally DID finish, it took another hour to download the patches and get online. Once the game started, the launcher refused me access until I deleted and reloaded the game, which of course took another hour plus as everyone else was logging on. Played for a bit, signed out but the launcher now wants to repeat the download/repair/verify sequence, and if I reload it 10 to 12 times I can get in-game.
Yes, I just cancelled my subscription. There are too many other good games out there and coming to waste money on one that wastes my time. These are BETA issues, not release week fiascos.
My opinion. If you still want to press on, if the world is working for you, Great. For you.
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Pahebe✭I am wondering. Sent a ticket 5 days ago. No response till now. Stuck with main quest in Coldharbour for 14 days, no help till now - yet something was "fixed" in m-story as last patch came live according to changelog, yet it's still not the point that blocks me and others I've been speaking with.
I am patient, was for long time already, there were plenty occasions to fix major things, yet least of them were done. Half - if not more - players are stuck at vr1 and can't progress. Some of players managed to get past it and are long over with vr10, now just farming stuff by relogging, gearing up, almost finished the game. I am not mad at it, just a bit pissed that I am stuck, almost even completed Cyrodiil PvE - 1 skyshard and 3 bosses that "never" (Idk, maybe some uber long 6hrs spawn time) spawns left.
Please, just do something.
I hope to see atleast some of it fixed when I am back, for now - see you on tue
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Dallie✭✭
You act like there is zero communication, when the opposite is true. We have more communication on issues than most games do.
Not a chance. They have the poorest communication i've seen in a MMO for very, very long time. The last time i've seen this sub-par level of communication was SquareEnix during the early years of FFXI. The only one that comes close to them was Age of Conan.
When there are valid issues, caused solely by the company's product, that are inexcusable (we're talking can't even play properly), they need to step up and speak more than once a week; and when they do, it's got to be more than 'sorry, we can't fix it, but here's a shiny new XXXX'.
As it stands right now, I honestly believe they're just wanting all of the players with the game-breaking bugs TO cancel so they won't have to deal with it. I had no idea until I started there were actually bugs still in existence from eight months ago in beta, but it tells the whole story right there about what level of support can be expected.
Edited by Dallie on April 16, 2014 11:22AM0 -
felixgamingx1✭✭✭✭
You act like there is zero communication, when the opposite is true. We have more communication on issues than most games do.
Not a chance. They have the poorest communication i've seen in a MMO for very, very long time. The last time i've seen this sub-par level of communication was SquareEnix during the early years of FFXI. The only one that comes close to them was Age of Conan.
When there are valid issues, caused solely by the company's product, that are inexcusable (we're talking can't even play properly), they need to step up and speak more than once a week; and when they do, it's got to be more than 'sorry, we can't fix it, but here's a shiny new XXXX'.
As it stands right now, I honestly believe they're just wanting all of the players with the game-breaking bugs TO cancel so they won't have to deal with it. I had no idea until I started there were actually bugs still in existence from eight months ago in beta, but it tells the whole story right there about what level of support can be expected.
Support is almost non existent
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KerinKor✭✭✭✭✭
✭
It's computer software, it's broken by design and may get fixed eventually, it's how the PC software industry has always been.felixgamingx1 wrote: »If it were free to play I prob wouldn't even care but when I'm paying for something that's broken makes me wonder what's the point?
What more do you want to hear, it isn't going to change so make your choice.
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