Maintenance for the week of April 6:
• PC/Mac: No maintenance – April 6
• PC/Mac: No maintenance – April 6
Are we being taken serious as customers?
-
Noth✭✭✭✭felixgamingx1 wrote: »Geez Noth is a real fanboy, sounds like and feels like a Zenimax boy masquerading as a real player. I wonder if he brings his own Vaseline or if its supplied?? You have to wonder.
Not really, there are issues I have with this game and have given feedback. It's one thing to be upset about bugs and things, it's another to have completely unrealistic expectations for something that simply isn't possible. Every single issue brought up here is being dealt with in one way or another, it's just not as fast as the OP wants. It shows that the OP doesn't understand how time consuming software debugging can be, nor how crazy customer support can be in the launch of a game.
Wanting the game to work is unrealistic lmao what has this world come to?
The game works. I can log in and play. I run into a bug, I report it because support is not going to do a single thing to magically fix the bug. I then try several things to get past the bug (it was amazing how often logging out, waiting 30 seconds and then logging back in worked to fix some bugs). I ran into some major bugs where I had to reinstall the game. Once again, support could not do a thing to magically fix that. Fixes will come, it just takes time.
You seem to want it to work flawlessly (sorry no software ever does this when it is launched). There is a huge difference between working and working flawlessly.1 -
FayaSDL✭✭Yes there will be complaints, and many of those are complaints about things that either are part of the game (see complaints about the skill system, difficulty etc), complaints that have just unrealistic standards, and complaints that are just complaining to complain.
No one here said complaints shouldn't be here. It's more pointing out that you have unrealistic expectations or haven't actually looked for the information that would solve your issue.
Or maybe some of us just expect a product to be delivered as advertised w/o taking the stuff that some companys play on customers.Edited by ZOS_LeroyW on April 16, 2014 3:57AM1 -
Noth✭✭✭✭Learn to use the forums correctly, they are actually keeping us informed in a prompt manner.
They can't just fix everything with a single patch or tweak.
And they have to filter this forum, 9/10 posts is just complaining over complaining.
They're just not answering every random rants and childish complains on main Support section.
When you sell something that doesn't work as advertised there will be complaints
Yes there will be complaints, and many of those are complaints about things that either are part of the game (see complaints about the skill system, difficulty etc), complaints that have just unrealistic standards, and complaints that are just complaining to complain.
No one here said complaints shouldn't be here. It's more pointing out that you have unrealistic expectations or haven't actually looked for the information that would solve your issue.[/quote]
Or maybe some of us just expect a product to be delivered as advertised w/o taking the stuff that some companys play on customers.[/quote]
This game was delivered as advertised. I saw nowhere that they advertised bug and problem free (any company that did this with software would only doom themselves). You got a game that functions most of the time that is getting constant bug fixes and maintenance to improve the game. Please look into software development. It is not as simple as you think and it takes time and even fixes can cause other bugs. Again, unrealistic expectations.Edited by ZOS_LeroyW on April 16, 2014 4:02AM3 -
Desdemonte✭✭✭The game was just released- you have to give it time to get through the growing pains. No amount of Beta testing will prepare for the scale that the game has launched to. How many support staff do you think ZOS has? How many tickets do you think are being submitted? Yeah, I find the game's bugs disconcerting but I guess I just have to be the optimist and trust that it'll get fixed slowly but surely over the next few weeks. I'm not happy to be open beta testing for them, mind you. I think the free month of game time should be extended to 2 months, but meh..........
This is a classic case of all the entitled little whiners thinking they are the first and most important person in everybody else's world, including customer support for this game. Guess what- you're only number one in your own world pal. Grow up and be patient or get your refund for the game and go join the kiddies playing FarmVille.Edited by Desdemonte on April 15, 2014 11:32PM2 -
Geez Noth is a real fanboy, sounds like and feels like a Zenimax boy masquerading as a real player. I wonder if he brings his own Vaseline or if its supplied?? You have to wonder.
Not really, there are issues I have with this game and have given feedback. It's one thing to be upset about bugs and things, it's another to have completely unrealistic expectations for something that simply isn't possible. Every single issue brought up here is being dealt with in one way or another, it's just not as fast as the OP wants. It shows that the OP doesn't understand how time consuming software debugging can be, nor how crazy customer support can be in the launch of a game.
Every professional in every walk of life has to adhere to deadlines, launches and expectation of quality. Yes, there are a few snags that need resolution; however it is only game studios that have the great privilege of ignoring the importance of delivery and the production of a load of *** that doesn't work properly. If we all had their attitude when we produce a consumer product, hand over the keys to an apartment or submit a concise & conclusive report and it was not up to par their would be a hue and cry. We would suffer accordingly.
In the gaming world software companies have protective guardian angels called fanboys who gladly handover hard earned money every month for rubbish and defend them to death against us unholy complainers. We have had to suffer all the self righteous remarks about not understanding coding and what it takes to make a game. None of which is relevant or beyond our care for playing the game which we are paying for.
I would be a lot more sympathetic if this was the work of a small independent studios, but it's not. Click on the credits and see all the names roll down the page. There is enough of them and they're all useless judging by the product as delivered. Customer support should have been far more prepared and the experience so far is pretty *** poor. They have a lot of ground to regain with the player base.
By the way I am a veteran gamer of lots of previous mmo's so don't try that one either.
2 -
Noth✭✭✭✭qwertyburnsb16_ESO wrote: »Geez Noth is a real fanboy, sounds like and feels like a Zenimax boy masquerading as a real player. I wonder if he brings his own Vaseline or if its supplied?? You have to wonder.
Not really, there are issues I have with this game and have given feedback. It's one thing to be upset about bugs and things, it's another to have completely unrealistic expectations for something that simply isn't possible. Every single issue brought up here is being dealt with in one way or another, it's just not as fast as the OP wants. It shows that the OP doesn't understand how time consuming software debugging can be, nor how crazy customer support can be in the launch of a game.
Every professional in every walk of life has to adhere to deadlines, launches and expectation of quality. Yes, there are a few snags that need resolution; however it is only game studios that have the great privilege of ignoring the importance of delivery and the production of a load of *** that doesn't work properly. If we all had their attitude when we produce a consumer product, hand over the keys to an apartment or submit a concise & conclusive report and it was not up to par their would be a hue and cry. We would suffer accordingly.
In the gaming world software companies have protective guardian angels called fanboys who gladly handover hard earned money every month for rubbish and defend them to death against us unholy complainers. We have had to suffer all the self righteous remarks about not understanding coding and what it takes to make a game. None of which is relevant or beyond our care for playing the game which we are paying for.
I would be a lot more sympathetic if this was the work of a small independent studios, but it's not. Click on the credits and see all the names roll down the page. There is enough of them and they're all useless judging by the product as delivered. Customer support should have been far more prepared and the experience so far is pretty *** poor. They have a lot of ground to regain with the player base.
By the way I am a veteran gamer of lots of previous mmo's so don't try that one either.
So you have rose tinted goggles for the old games. Every single MMOs sans a select few has had some pretty major issues at launch. Older ones were generally less complex and had fewer players, thus the issue were not as visible, yet they did exist.
The more complex the game gets the more bugs there are going to be. The more players the game has, the more visible those bugs are going to be. The more of those, the more support tickets get created which slows down customer support. The more bugs and the more complex they are the longer it takes to fix them, without creating additional bugs.
No software ever released without bugs and even possibly fatal bugs. Heck the heartbleed bug was in the openssh for over two years before it was even found (it was a simple fix so it was fixed fast).
Software development is not as simple and as quick as you think it is.
BTW, fanbois cannot protect companies. If the game is bad it is bad and fails, simple as that.Edited by Noth on April 15, 2014 11:45PM3 -
Desdemonte✭✭✭I would agree that ZOS needs to be more open and communicative with their Customer Support, debugging, etc..... It would help restore faith in a lot of disenchanted customers.
It's amazing how forgiving people will be when you're honest with them, even if they don't like what you have to say.....2 -
felixgamingx1✭✭✭✭Desdemonte wrote: »I would agree that ZOS needs to be more open and communicative with their Customer Support, debugging, etc..... It would help restore faith in a lot of disenchanted customers.
It's amazing how forgiving people will be when you're honest with them, even if they don't like what you have to say.....
Be honest with us and you're forgiven0 -
jarrellj✭✭✭Ragnar_Lodbrok wrote: »You obviously have never played an mmo, let alone any PC game.
Your smug, arrogant presumption is ten times more offensive than ANYTHING the OP had to say. The only thing 'obvious' here is that they are having serious issues with the game they PAID FOR and are posting about it in the customer support forum! Which they are perfectly entitled to do. Move on.
JJ
4 -
qwertyburnsb16_ESO wrote: »Geez Noth is a real fanboy, sounds like and feels like a Zenimax boy masquerading as a real player. I wonder if he brings his own Vaseline or if its supplied?? You have to wonder.
Not really, there are issues I have with this game and have given feedback. It's one thing to be upset about bugs and things, it's another to have completely unrealistic expectations for something that simply isn't possible. Every single issue brought up here is being dealt with in one way or another, it's just not as fast as the OP wants. It shows that the OP doesn't understand how time consuming software debugging can be, nor how crazy customer support can be in the launch of a game.
Every professional in every walk of life has to adhere to deadlines, launches and expectation of quality. Yes, there are a few snags that need resolution; however it is only game studios that have the great privilege of ignoring the importance of delivery and the production of a load of *** that doesn't work properly. If we all had their attitude when we produce a consumer product, hand over the keys to an apartment or submit a concise & conclusive report and it was not up to par their would be a hue and cry. We would suffer accordingly.
In the gaming world software companies have protective guardian angels called fanboys who gladly handover hard earned money every month for rubbish and defend them to death against us unholy complainers. We have had to suffer all the self righteous remarks about not understanding coding and what it takes to make a game. None of which is relevant or beyond our care for playing the game which we are paying for.
I would be a lot more sympathetic if this was the work of a small independent studios, but it's not. Click on the credits and see all the names roll down the page. There is enough of them and they're all useless judging by the product as delivered. Customer support should have been far more prepared and the experience so far is pretty *** poor. They have a lot of ground to regain with the player base.
By the way I am a veteran gamer of lots of previous mmo's so don't try that one either.
So you have rose tinted goggles for the old games. Every single MMOs sans a select few has had some pretty major issues at launch. Older ones were generally less complex and had fewer players, thus the issue were not as visible, yet they did exist.
The more complex the game gets the more bugs there are going to be. The more players the game has, the more visible those bugs are going to be. The more of those, the more support tickets get created which slows down customer support. The more bugs and the more complex they are the longer it takes to fix them, without creating additional bugs.
No software ever released without bugs and even possibly fatal bugs. Heck the heartbleed bug was in the openssh for over two years before it was even found (it was a simple fix so it was fixed fast).
Software development is not as simple and as quick as you think it is.
BTW, fanbois cannot protect companies. If the game is bad it is bad and fails, simple as that.
No I don't have rose tinted goggles, all mmo's do have a few bugs and the early mmo's were cutting edge technology at the time, so it was to degree forgiveable.
Most software is fully tested before use, like fly on wire jet airliners or car engine management systems etc etc. If they fail there are huge obvious consequences. The heartbleed bug is also forgiveable as they are under constant attack from criminals and hackers and is a rare event.
Most gaming studios now use tested software engines done by others, games on average take about two years on average to produce. Most upon release are virtually bug free.
To be quite frank I don't care how complex software development is. It is not relevant to me as a user and paying customer who is in effect paying for playing an open beta. I knew you would try that one.
They only get away with this BS because you let them off the hook with the fan boy routine.3 -
revanghost✭✭✭Ragnar_Lodbrok wrote: »You obviously have never played an mmo, let alone any PC game.
Same old partyline. As major issues and non-existent support go on and on, blind statements like these will be ridiculous. There's a distinct difference between a new launch of a MMO and what's happening here.
2 -
Marcow✭Guys if this game was in Alpha or Beta i could Understand ( and will be every one saying that's is beta or alpha like RIP RUST) but we paid for a unfinished broken game. i can't go further in the game because my quest log is bug in few quest.
what the support told me?
go play pvp, reset the game bla bla bla.
This is what i mean :
https://www.youtube.com/watch?v=_LvI11jv1KQ
Maybe in one year when the game will be free to play i will came back. see ya1 -
Hakuichi✭✭✭Do you guys know how long it took support to respond at GW2 launch, that is just respond. 7 days. How many people in the support forums have stated in the whine thread that they sent multiple tickets? Almost every single one of them. Do you know that GW2 had almost every single issue you are currently whining about at launch? actually they stopped even selling the game temporary after launch. Do you think GW2 was successful?1 -
Nephys✭✭✭@Hakuichi Unfortunately, the responses received from Zenimax's customer support department are often simply cut and paste nonsense-speak that rarely relates to the matter in hand. Thereafter, it is seemingly a lottery when you will hear next from them.
However, I have little interest with what such-and-such game was like. ESO was supposedly to be a cut above, a 'premium' product according to Zenimax's marketing of it. I do not believe that people have an issue with bugs and suchlike, simply that the customer support is diabolical.ZoS Ambassadors please do not bother responding to me because I have you on ignore. Your input is neither valued or welcomed.0 -
Marcow✭eso = montly pay
gw2 = no
In GW2 i could wait 5 months to be fix , but I don't want to wait 5 months paying.
The problem for me is not the 1000x bugs .
Is that I can't play anymore because few main quest are bug and i can't go further...
They didn't have any beta for that?2 -
This issue is complete lack of communications.
And Noth, please, You have zero clue what you are talking about. I like the game probably as much as you, but get your nose out of Zenimax's butt for 5 seconds and see the bigger picture.
Just because they can't fix big issues fast does not mean they should just pretend the problem does not exist...because to the customers that what it seems like. TO most of these big ticket items, to things we have been reporting SINCE BETA, Zenimax has not even COMMENTED on. They have not even acknowledged to their paying customers they are working on it. All we get are canned moderator responses over and over on a handful of issues.
You want a game that knows how to communicate with it's paying customers. I hopped in to Landmark day one of Alpha, and since then, I have seen more responses from developers in a day then I see in a week of ESO beta or live. Developers that are working just as hard as Zenimax, take the time and COMMUNICATE what is going on, why things are jacked. The database got deleted, or someone messed up the code, or even just a, "ya that is not working as intended, we are still sorting it out but it could be a while". When they can't do it themselves, their Community Relations Manager opens up actual dialogue with everyone, shares detailed information about what is going on in the offices and actually feels like someone who CARES. Even if she can't fix a problem, even if a developer basically says we are screwed for a bit, they at least show they care. And that is in an Alpha/Closed Beta. THis is full release, with paying subscribers, and we get jack from the team. Just one or two moderators posting the same copy/paste responses on a handful of random issues, while other ones go completely unanswered.
Regardless of unforseen issues arising within the game itself, community relations is ALWAYS, 100%, under the control of the company. it is a conscious CHOICE, and a huge mistake, to neglect the soothing power that good community relations can have.
You can stick up for Zenimax all you want when it comes to technical issues, but when it comes to how they communicate with us, there is NO excuse. If they need to hire a Community relations manager, then they need to hire one. They need to show that they are taking the steps that prove they WANT our business as persons, and not just our wallets. This idea that a business is just after money and has no obligations to the person paying is a modern idea that needs to be erased.Edited by jedensuscg on April 16, 2014 1:27AM3 -
Noth✭✭✭✭qwertyburnsb16_ESO wrote: »qwertyburnsb16_ESO wrote: »Geez Noth is a real fanboy, sounds like and feels like a Zenimax boy masquerading as a real player. I wonder if he brings his own Vaseline or if its supplied?? You have to wonder.
Not really, there are issues I have with this game and have given feedback. It's one thing to be upset about bugs and things, it's another to have completely unrealistic expectations for something that simply isn't possible. Every single issue brought up here is being dealt with in one way or another, it's just not as fast as the OP wants. It shows that the OP doesn't understand how time consuming software debugging can be, nor how crazy customer support can be in the launch of a game.
Every professional in every walk of life has to adhere to deadlines, launches and expectation of quality. Yes, there are a few snags that need resolution; however it is only game studios that have the great privilege of ignoring the importance of delivery and the production of a load of *** that doesn't work properly. If we all had their attitude when we produce a consumer product, hand over the keys to an apartment or submit a concise & conclusive report and it was not up to par their would be a hue and cry. We would suffer accordingly.
In the gaming world software companies have protective guardian angels called fanboys who gladly handover hard earned money every month for rubbish and defend them to death against us unholy complainers. We have had to suffer all the self righteous remarks about not understanding coding and what it takes to make a game. None of which is relevant or beyond our care for playing the game which we are paying for.
I would be a lot more sympathetic if this was the work of a small independent studios, but it's not. Click on the credits and see all the names roll down the page. There is enough of them and they're all useless judging by the product as delivered. Customer support should have been far more prepared and the experience so far is pretty *** poor. They have a lot of ground to regain with the player base.
By the way I am a veteran gamer of lots of previous mmo's so don't try that one either.
So you have rose tinted goggles for the old games. Every single MMOs sans a select few has had some pretty major issues at launch. Older ones were generally less complex and had fewer players, thus the issue were not as visible, yet they did exist.
The more complex the game gets the more bugs there are going to be. The more players the game has, the more visible those bugs are going to be. The more of those, the more support tickets get created which slows down customer support. The more bugs and the more complex they are the longer it takes to fix them, without creating additional bugs.
No software ever released without bugs and even possibly fatal bugs. Heck the heartbleed bug was in the openssh for over two years before it was even found (it was a simple fix so it was fixed fast).
Software development is not as simple and as quick as you think it is.
BTW, fanbois cannot protect companies. If the game is bad it is bad and fails, simple as that.
No I don't have rose tinted goggles, all mmo's do have a few bugs and the early mmo's were cutting edge technology at the time, so it was to degree forgiveable.
Most software is fully tested before use, like fly on wire jet airliners or car engine management systems etc etc. If they fail there are huge obvious consequences. The heartbleed bug is also forgiveable as they are under constant attack from criminals and hackers and is a rare event.
Most gaming studios now use tested software engines done by others, games on average take about two years on average to produce. Most upon release are virtually bug free.
To be quite frank I don't care how complex software development is. It is not relevant to me as a user and paying customer who is in effect paying for playing an open beta. I knew you would try that one.
They only get away with this BS because you let them off the hook with the fan boy routine.
Really? No OS is fully tested before release as bugs still exist and can lead to major problems (this is a major reason why many companies simply do not like upgrading to a new OS). Last place I worked had new management software installed into the system, it was full of bugs and took months to work out all the kinks (they were all unique bugs that our system encountered when compared to other places that used the system) I believe there was a rather big bug with the Mars rover as well. I even gave an example of a very commonly used system that protects credit card numbers, passwords, id and a number of other things that could be used maliciously and for two years it with a bug that allowed all of that to be accessed and read without a way to trace it. Seriously, look up heartbleed bug. Airline system also have bugs crop up in them, but they have redundant systems so that bug can easily be bypassed, though occasionally the bug is simply too big and causes something bad there.
Yeah, not all software is bug free of even major bugs.
As a consumer, you should educate yourself on things so you know what you should expect, shouldn't expect, and to prevent yourself from paying more than you like. It both protects you and help prevent you from having unrealistic expectations.
Yes most studios do use already created engines, and no on release they are not virtually bug free. Infact many still have issues that are inherent in the engine. Source and unreal engines have numerous bugs that have to be worked around. Nearly every physic engine used in games has some rather large bugs (though som of those are hilarious). Further this game uses a proprietary engine built specifically for this game. So working with a known engine is not an advantage here.Edited by Noth on April 16, 2014 1:25AM3 -
Noth✭✭✭✭jedensuscg wrote: »This issue is complete lack of communications.
And Noth, just leave. You have zero clue what your talking about. I like the game probably as much as you, but get your nose out of Zenimax's butt for 5 seconds and see the bigger picture.
Just because they can't fix big issues fast does not mean they should just pretend the problem does not exist...because to the customers that what it seems like. TO most of these big ticket items, to things we have been reporting SINCE BETA, Zenimax has not even COMMENTED on. They have not even acknowledged to their paying customers they are working on it. All we get are canned moderator responses over and over.
You want a game that knows how to communicate with it's paying customers. I hopped in to Landmark day one of Alpha, and since then, I have seen more responses from developers, developers working just as hard as Zenimax, take the time and COMMUNICATE what is going on, why things are jacked. The database got deleted, or someone messed up the code, or even just a, "ya that is not working as intended, we are still sorting it out but it could be a while". And that is in an Alpha/Closed Beta. THis is full release, with paying subscribers, and we get jack from the team. Just one or two moderators posting the same copy/paste responses on a handful of random issues, while other ones go completely unanswered.
Regardless of unforseen issues arising within the game itself, community relations is ALWAYS, 100%, under the control of the company. it is a conscious CHOICE, and a huge mistake, to neglect the soothing power that good community relations can have.
You can stick up for Zenimax all you want when it comes to technical issues, but when it comes to how they communicate with us, there is NO excuse.
There is no lack of communication. Heck there was a dev fix for the recent error with the launcher (no more than an hour or so after the issue appeared) appeared. Use the dev tracker here. You'll find that they are active in the forums addressing bugs and issues. They are communicating better than most dev teams.`
2 -
Nephys✭✭✭@Noth You appear not to actually read what anyone says and merely reiterate your 'important' point over and over. As people have repeatedly pointed out, it is not that they have unrealistic expectations, but that not only the customer support leaves a lot to be desired, Zenimax do not help themselves by remaining silent on issues.
ZoS Ambassadors please do not bother responding to me because I have you on ignore. Your input is neither valued or welcomed.3 -
Noth✭✭✭✭@Noth You appear not to actually read what anyone says and merely reiterate your 'important' point over and over. As people have repeatedly pointed out, it is not that they have unrealistic expectations, but that not only the customer support leaves a lot to be desired, Zenimax do not help themselves by remaining silent on issues.
Again, they aren't silent. Have you actually looked into the dev tracker? Almost every single post there is something acknowledging or trying to help with bugs. Just because you personal thread doesn't get a response (it is assinine to think that it should)does not mean that they are not communicating.
2 -
Nephys✭✭✭Communication is minimal compared to the amount of issues out there. I have no 'personal thread' or suchlike, please stop with these ridiculous assumptions of yours.ZoS Ambassadors please do not bother responding to me because I have you on ignore. Your input is neither valued or welcomed.1
-
Nebthet78✭✭✭✭✭
✭✭I'm upset with response times. I still haven't been contacted about a problem I had atleast 5 days ago that I had to solve myself because after 24 hours I found a different way to make a payment. I shouldn't have to play guessing games as to whether or not I'll get helped
I am having the same issue. The customer service here is terrible. I am going on 1 week and haven't received a response to an escalated issue from Customer Service.
Unless you pay by credit card or Paypal with a CC, it seems that Customer Service doesn't give a crap about you. I am kinda glad I am going with the game time cards. That way won't forget to not pay for something I don't want any more.
Far too many characters to list any more.1 -
Noth✭✭✭✭Communication is minimal compared to the amount of issues out there. I have no 'personal thread' or suchlike, please stop with these ridiculous assumptions of yours.
How could the communicate more? They have addressed nearly all the bugs in someway. They have no eta on them so they can't give an eta, they don't know exactly why some bugs are happening. Seriously, about the only way to have more is personal messages in each bug thread.2 -
Nephys✭✭✭@Noth Please do not be absurd. There is little point in continuing this discussion because you seem unable to acknowledge that Zenimax just might be at fault in any way, whatsoever.ZoS Ambassadors please do not bother responding to me because I have you on ignore. Your input is neither valued or welcomed.2
-
currently on day 9 of my issue and the last patched fixed nothing pitiful customer service. Yet to even receive 1 phone callEdited by lslingsby1984rwb17_ESO on April 16, 2014 1:47AM0
-
Noth✭✭✭✭@Noth Please do not be absurd. There is little point in continuing this discussion because you seem unable to acknowledge that Zenimax just might be at fault in any way, whatsoever.
No just tell how could they possibly and realistically communicate more. It's already really easy to see all the dev posts related to the bugs and nearly every bug has a dev post acknowledging it, so tell what more do you want?0 -
qwertyburnsb16_ESO wrote: »qwertyburnsb16_ESO wrote: »Geez Noth is a real fanboy, sounds like and feels like a Zenimax boy masquerading as a real player. I wonder if he brings his own Vaseline or if its supplied?? You have to wonder.
Not really, there are issues I have with this game and have given feedback. It's one thing to be upset about bugs and things, it's another to have completely unrealistic expectations for something that simply isn't possible. Every single issue brought up here is being dealt with in one way or another, it's just not as fast as the OP wants. It shows that the OP doesn't understand how time consuming software debugging can be, nor how crazy customer support can be in the launch of a game.
Every professional in every walk of life has to adhere to deadlines, launches and expectation of quality. Yes, there are a few snags that need resolution; however it is only game studios that have the great privilege of ignoring the importance of delivery and the production of a load of *** that doesn't work properly. If we all had their attitude when we produce a consumer product, hand over the keys to an apartment or submit a concise & conclusive report and it was not up to par their would be a hue and cry. We would suffer accordingly.
In the gaming world software companies have protective guardian angels called fanboys who gladly handover hard earned money every month for rubbish and defend them to death against us unholy complainers. We have had to suffer all the self righteous remarks about not understanding coding and what it takes to make a game. None of which is relevant or beyond our care for playing the game which we are paying for.
I would be a lot more sympathetic if this was the work of a small independent studios, but it's not. Click on the credits and see all the names roll down the page. There is enough of them and they're all useless judging by the product as delivered. Customer support should have been far more prepared and the experience so far is pretty *** poor. They have a lot of ground to regain with the player base.
By the way I am a veteran gamer of lots of previous mmo's so don't try that one either.
So you have rose tinted goggles for the old games. Every single MMOs sans a select few has had some pretty major issues at launch. Older ones were generally less complex and had fewer players, thus the issue were not as visible, yet they did exist.
The more complex the game gets the more bugs there are going to be. The more players the game has, the more visible those bugs are going to be. The more of those, the more support tickets get created which slows down customer support. The more bugs and the more complex they are the longer it takes to fix them, without creating additional bugs.
No software ever released without bugs and even possibly fatal bugs. Heck the heartbleed bug was in the openssh for over two years before it was even found (it was a simple fix so it was fixed fast).
Software development is not as simple and as quick as you think it is.
BTW, fanbois cannot protect companies. If the game is bad it is bad and fails, simple as that.
No I don't have rose tinted goggles, all mmo's do have a few bugs and the early mmo's were cutting edge technology at the time, so it was to degree forgiveable.
Most software is fully tested before use, like fly on wire jet airliners or car engine management systems etc etc. If they fail there are huge obvious consequences. The heartbleed bug is also forgiveable as they are under constant attack from criminals and hackers and is a rare event.
Most gaming studios now use tested software engines done by others, games on average take about two years on average to produce. Most upon release are virtually bug free.
To be quite frank I don't care how complex software development is. It is not relevant to me as a user and paying customer who is in effect paying for playing an open beta. I knew you would try that one.
They only get away with this BS because you let them off the hook with the fan boy routine.
Really? No OS is fully tested before release as bugs still exist and can lead to major problems (this is a major reason why many companies simply do not like upgrading to a new OS). Last place I worked had new management software installed into the system, it was full of bugs and took months to work out all the kinks (they were all unique bugs that our system encountered when compared to other places that used the system) I believe there was a rather big bug with the Mars rover as well. I even gave an example of a very commonly used system that protects credit card numbers, passwords, id and a number of other things that could be used maliciously and for two years it with a bug that allowed all of that to be accessed and read without a way to trace it. Seriously, look up heartbleed bug. Airline system also have bugs crop up in them, but they have redundant systems so that bug can easily be bypassed, though occasionally the bug is simply too big and causes something bad there.
Yeah, not all software is bug free of even major bugs.
As a consumer, you should educate yourself on things so you know what you should expect, shouldn't expect, and to prevent yourself from paying more than you like. It both protects you and help prevent you from having unrealistic expectations.
Yes most studios do use already created engines, and no on release they are not virtually bug free. Infact many still have issues that are inherent in the engine. Source and unreal engines have numerous bugs that have to be worked around. Nearly every physic engine used in games has some rather large bugs (though som of those are hilarious). Further this game uses a proprietary engine built specifically for this game. So working with a known engine is not an advantage here.
You are missing the point. For example, if I buy a brand new car and I drive it for a few miles and the engine management bugs out and knackers the engine I'm going to be very grumpy about it. I am surely not going to put up with the salesman saying that I should study advanced mechanics in order to appreciate how a car is put together. I should appreciate that they are entitled to serve up some shitey excuse for a car and be very grateful to be an owner.
Furthermore, my mood is hardly going to improve when a member the car manufactures fan club turns up and tells me it is all my fault because I should expect the car to ***-up as a paying customer and should not have the audacity to turn up at the show room & complain . I should wait around at home for days on end without use the car whilst I receive a letter saying "Dear Driver...blah blah... you're problem is being passed from pillar to post.....blah blah"
In short we the customers are not important to ZOS, as actions prove this. They have made their money on the sale of the game. They will do this again in June for consul players (More of them than us PC players.) after we have fully beta tested the game for them. They will not release buggy rubbish for the consul as both Microsoft and Sony will throw it back at them.0 -
Communication is minimal compared to the amount of issues out there. I have no 'personal thread' or suchlike, please stop with these ridiculous assumptions of yours.
How could the communicate more? They have addressed nearly all the bugs in someway. They have no eta on them so they can't give an eta, they don't know exactly why some bugs are happening. Seriously, about the only way to have more is personal messages in each bug thread.
Zero posts in over three and a half hours with many customers unable to update their game or connect or play. Tell players they will get a call within an hour for tech support, two hours later no email no call no support.
I can think of a way or two they could be better at communicating.2