EU Players READ This
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Schattenfluegel✭✭✭✭Well they have enough money
And Money rules the world, not mankind. Edited by Schattenfluegel on October 26, 2019 11:53AMLove my Stamsorc2 -
Kraezy✭✭✭Dread_Viking wrote: »Schattenfluegel wrote: »You've signed all the ToS guys, it wont work.
if TOS is in Conflict with Local law then it doesn't matter
Sorry to say, you're wrong again.These Terms of Service contain a binding individual arbitration and class action waiver provision in Section 15 (Dispute Resolution, Arbitration and Class Action Waiver) that affects Your rights under these Terms of Service with respect to any Disputes (as defined below in Section 15) between You and ZeniMax, and requires You and ZeniMax to resolve Disputes in binding, individual arbitration, and not in court0 -
Commancho✭✭✭✭✭The only thing you can do is to vote with your wallet. I'm long ESO+ subscriber and I buy monthly crowns for 20$. I won't cancel my subscription, at least for now, but I have decided to not purcharse any more crowns. You can say 20$ won't change much, but if there would be 10,000 people like me then ZOS will stop ignoring this problem. It won't kill the game as we are still subscribing which is more than enaugh to maintance game, but someone will be pissed if he won't buy new porsche next year... Simple as that
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ValueDrift✭✭✭Dread_Viking wrote: »Schattenfluegel wrote: »You've signed all the ToS guys, it wont work.
if TOS is in Conflict with Local law then it doesn't matter
Sorry to say, you're wrong again.These Terms of Service contain a binding individual arbitration and class action waiver provision in Section 15 (Dispute Resolution, Arbitration and Class Action Waiver) that affects Your rights under these Terms of Service with respect to any Disputes (as defined below in Section 15) between You and ZeniMax, and requires You and ZeniMax to resolve Disputes in binding, individual arbitration, and not in court
If the claim is that law supersedes TOS you can't argue against it by quoting TOS because according to the claim TOS is superseded and what it says is irrelevant.
Edited by ValueDrift on October 26, 2019 12:05PM4 -
befriendlyordie✭✭✭Only way to make a statement is with your $$. Stop subscribing and buying crowns and eventually they will have to listen or shut down their service.4
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logarifmik✭✭✭✭✭
✭
One day mankind will break the chains of capital slavery, comrade. But not today. Today we have to deal with greedy ZOS and its unstable EU PC server.Schattenfluegel wrote: »Well they have enough money And Money rules the world, not mankind.EU PC: @logarifmik | Languages: Русский, English
Dimitri Frernis | Breton Sorcerer | Damage Dealer | Daggerfall Covenant
Scales-of-Ice | Argonian Warden | Tank / Healer | Daggerfall Covenant2 -
Schattenfluegel✭✭✭✭logarifmik wrote: »
One day mankind will break the chains of capital slavery, comrade. But not today. Today we have to deal with greedy ZOS and its unstable EU PC server.Schattenfluegel wrote: »Well they have enough money And Money rules the world, not mankind.
Yeah, but i hope it will pass piecefully...
Winter is coming!Edited by Schattenfluegel on October 26, 2019 12:14PMLove my Stamsorc1 -
ZoM_Head✭✭✭✭eklhaftb16_ESO wrote: »I already took my compensation: stopped buying ESO+ two months ago.
Next time the game is on sale, I'll buy the base client and make myself a mule account, and that will be the last money from me until they pull their poop together. Or until they give some nice costume as a subscriber bonus. 
Cirantille wrote: »Every sensible company would compensate after such terrible service they provided.
"Customers aren't always right. But you have to treat them as if they were always right, because you want them to come back and bring you more money." - something my grandpa once told me.
Thing is, ZOS is not a sensible company.
They are, for their American customers playing ESO in America.mDKs still need a lot of love!0 -
Sarannah✭✭✭✭✭
✭✭✭✭Won't happen, but they might want to introduce:
Dremora plunder skull - server.
For we have slain that beast :P0 -
redgreensunset✭✭✭✭✭
✭Dread_Viking wrote: »
This right here. EU law does not in general recognize a ToS as a valid, legal agreement because most of them are too vaguely worded to be considered legally binding here. So technically we could drag them to court and probably win.5 -
Franckh✭✭✭1- Remember not to wait 30 years before keeping your community informed
2- Give a compensation, a gift, make a gesture what for the uninsured service
3- Count the "polluted" days to eso+ players
4- Attempt to recruit real programmers and stop using trainees
P.S. I am happy that in my company we have never reached this level of incompetence, I would certainly be unemployed today, learn to respect your "cash cows"4 -
Dread_Viking✭✭✭✭Franckystationb16_ESO wrote: »1- Remember not to wait 30 years before keeping your community informed
2- Give a compensation, a gift, make a gesture what for the uninsured service
3- Count the "polluted" days to eso+ players
4- Attempt to recruit real programmers and stop using trainees
P.S. I am happy that in my company we have never reached this level of incompetence, I would certainly be unemployed today, learn to respect your "cash cows"
i agree
Don't worry girl I'm a Sorcerer, i got my Hardened Ward for protection2 -
anitajoneb17_ESO✭✭✭✭✭
✭✭✭✭✭Dread_Viking wrote: »Schattenfluegel wrote: »You've signed all the ToS guys, it wont work.
if TOS is in Conflict with Local law then it doesn't matter
Sorry to say, you're wrong again.These Terms of Service contain a binding individual arbitration and class action waiver provision in Section 15 (Dispute Resolution, Arbitration and Class Action Waiver) that affects Your rights under these Terms of Service with respect to any Disputes (as defined below in Section 15) between You and ZeniMax, and requires You and ZeniMax to resolve Disputes in binding, individual arbitration, and not in court
It still doesn't matter.
If we both sign a contract between each other, mentioning in fine print that we both agree to never go to court, I'll STILL go to court if I kill you or steal something from you, and vice-versa.
People and companies do not free themselves from legal obligations just because they agree to it among each other.
I mean, I'm not in favour of suing ZOS over downtimes and performance issues whatsoever , but saying it wouldn't work just beacuse we signed the TOS is just factually wrong.
Edited by anitajoneb17_ESO on October 26, 2019 12:34PM5 -
Stibbons✭✭✭✭✭They have poor servers and are sharing them with another game. Events will keep crashing the game. I really think they should invest on better servers. Compensation to players is really needed and big time. What is point to play monthy if you cannot play. Ques to get in game and crashes all day long.0 -
redgreensunset✭✭✭✭✭
✭To everyone claiming that ZOS' ToS overrules the law all I can say is, ZOS is Ron in this
ZOS' ToS can say whatever they want it to say, if the local, national or regional courts don't recognizes a ToS as a lagally binding document (and the EU court doesn't) that ToS is worth as much as Ron's permit here.5 -
Cirantille✭✭✭✭✭
✭✭I want extension on witches festival since we couldn't benefit from this event due to your incompetent servers.
Edited by Cirantille on October 26, 2019 12:42PM0 -
Bam_Bam✭✭✭✭✭
✭Oct 26 - SERVER BROKEN - we're PAYING BUT CAN'T PLAY
Oct 27 - SERVER BROKEN - we're PAYING BUT CAN'T PLAY
Oct 28 - SERVER BROKEN & MAINTENANCE ALL DAY - we're PAYING BUT CAN'T PLAY
No compensation. Not expecting any either.
But to know about the problem and not getting any of your engineers on it until 3-4 days after the issues were first reported, is absolutely terrible.
Good customer service would be to hire some outside help (seeing as no one is willing to work over the weekend), and give regular, hourly updates - this would serve 3 purposes.
1 - It gets the problem addressed and lets the community know the state of play and what your gameplay is to resolve this (community always appreciate simple things like this).
2. The communication with the customer base is important and to know that you're listening and care enough to actively address the problems, during YOUR downtime shows that you care about them.
Offer a generous gesture of goodwill - a mummified polymorph called "EU still lives", 15 crown crates, a big chunk of gold and a costume.
Otherwise, all the OFFICIAL threads about how you're intending to improve EU performance look completely insincere.
Joined January 2014
PC EU - PvE & BGs & PvP (Vivec)
Grand Master Crafter
#DiscordHypeSquad
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Bam Bam Bara3 -
holden_caulfield✭✭✭Dread_Viking wrote: »Where do I need to sign to support mass legal actions?
well remember when WoW the first time got out Blizzard was Forced to upgrade and maintain a proper EU server since thy faced a mass legal action from Eu players since thy ware facing the same server problems. can also state that VALVE/ STEAM just lost a Law suit in France Do to their TOS so it is going to happen hear
Wow had around 300 servers. There wasnt any EU server per se. So I think u are saying BS.Edited by holden_caulfield on October 26, 2019 12:51PM1 -
gatekeeper13✭✭✭✭✭
✭✭I ve been playing this game for 1 year. In every event, we ve got the same server problems. ZOS doesnt fix the issue but instead tries to calm players with announcements about "hardware upgrades" that end up solving nothing.
This is the first time I think very seriously of quitting ESO for good. I ve had enough of their empty promises, not about giving us free DLCs or Crowns but empty promises about basic stuff like a FUNCTIONING game and server.
EDIT: Cant connect to server for the last 2 hours.Edited by gatekeeper13 on October 26, 2019 12:48PM0 -
horizonxael✭✭I agree and also ruined the game you can not do anything alone I'm trying to complete the maps but some world bosses are too tough and also we paid0
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AlienSlof✭✭✭✭✭
✭✭✭I cancelled my ESO+ some time ago, and although it can be quite tiresome to play without it, I'm working around it and continuing to keep my wallet CLOSED. When I pay for a service, I EXPECT a service.
This EU nonsense is a f$^%£&^*g joke, honestly. What a bunch of incompetents.
Matt Firor said 'We're killing it!' Yes, you are indeed - killing it STONE DEAD.
I'll happily pay for a sub again when you people pay for a proper big internet pipe and new, more robust server service.
RIP Atherton, my beautiful little gentle friend. I will miss you forever. Without you I am a hollow shell.3 -
horizonxael✭✭unfortunately I still have months to finish in esoplus but if they don't even fix the nerf I'm going to play other0
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SipofMaim✭✭✭✭Sometimes the best (or at least quickest) option is raising hell on social media. Go be loud in public, internet style. Corporate suits may see the money in protecting the brand's reputation, even if they don't especially care about this game or its community.
And if it doesn't get you any satisfaction, you will at least have performed a public service. Zenimax's failure to properly support the EU megaserver for years now is something people who might consider buying their future products should know about.1 -
Mygalomorpea✭✭✭Guess I'll go back to NA again. Hi again...
http://imgur.com/gallery/PthmlfTEdited by Mygalomorpea on October 26, 2019 12:57PM4 -
Dread_Viking✭✭✭✭Mygalomorpea wrote: »Guess I'll go back to NA again. Hi again...
http://imgur.com/gallery/PthmlfT
love that name
Don't worry girl I'm a Sorcerer, i got my Hardened Ward for protection1 -
Kraezy✭✭✭Don't think anyone has stated that a company TOS's supercede any form of LAW, they work in conjunction with the LAW and as such ALL company/establishments outline a TOS in order that if disputes are raised the LAW/Courts/Arbitration services have a quick job to do ... why do you think we're subjected to these everywhere you go/work so that entities cover themselves from the like.
The term of service is a legally binding document which you as a party of this agreement have recognised by creating an account and using said services.
You cannot then 'not recognise' the outlaying terms in the agreement without consequence on both fronts.
Hence why the above outlined quotes, reserve them from being held accountable for any disruption in service, only if your locale sits outside the arbitration sanctions outlined in the TOS will you have a leg to stand on.0 -
Won’t happen. It’s in the terms and conditions that you agree to that they won’t compensate for things like this.
Not sur how this looks like in other EU countries but in my we have something that is called "clause not allowed in the contract" to protect customers.
In that case when ZOS sell u a service and in contract tells U that no guarantee quality of that service this clause is not allowed and treated as if wasn't there. But to use that U probally need to sue ZOS and not just write to ZOS customer service.1