It's important to know what the issue is before rushing to judgement on any lack of reply. As already indicated above, some players use the ticket system to report bugs or other feedback, and in addition to explaining why they don't get a reply it also slows down the system for everyone else.
Also, whenever these discussions come up it seems that a lot of people complaining about the length of time taken have failed to reply to the automated response and so, as per that response, it is assumed that their issue is resolved.
Finally, again based on other threads, if people apply the same tone to the wording of their ticket that they apply to their forum post complaining about it then it's not surprising if their ticket gets ignored or put to the back of the queue. A little politeness goes a long way!
I just wanted to know the average wait time for support tickets/how long it took for yours to be answered.
Currently i'm on 11 days waiting with no response.
Bosmers sneaking past all the dangers in the woods. Come upon a cultist doing a ritual? Sneak past. Come upon a brigand ambush? Sneak past. Come upon a mighty beast? Sneak past. The feeling of “yesssss” when you can squeeze by in tight spaces unnoticed. Sometimes I’m able to take what I need from right under their noses.