Elsweyr keep crashing

vgabor
vgabor
✭✭✭✭
Just bought Elsweyr about a hour ago and already have 2 crashes when just riding around... Start getting into the mind of writing support and demand a refund as you seem to sell a non working product...
Thread 13 Crashed:: Dispatch queue: MoltenVKQueue-0-0-1.0-Dispatch
0 libobjc.A.dylib 0x00007fff583c669d objc_msgSend + 29
1 com.apple.driver.AppleIntelSKLGraphicsMTLDriver 0x00007fff283eb9d4 SamplerStage::bindSamplerToTexture(unsigned char, unsigned char, bool) + 144
2 com.apple.driver.AppleIntelSKLGraphicsMTLDriver 0x00007fff283a0198 SamplerStage::writeSamplerState() + 564
3 com.apple.driver.AppleIntelSKLGraphicsMTLDriver 0x00007fff2839ff2e IGRenderStateSamplers::writeIf() + 86
4 com.apple.driver.AppleIntelSKLGraphicsMTLDriver 0x00007fff2839e28b IGAccelRenderCommandEncoder::programPipeline(sPrimitiveData const&) + 4129
5 com.apple.driver.AppleIntelSKLGraphicsMTLDriver 0x00007fff2839d04a IGAccelRenderCommandEncoder::drawIndexedPrimitives(MTLPrimitiveType, unsigned int, MTLIndexType, MTLIGAccelBuffer*, unsigned int,
6 com.apple.driver.AppleIntelSKLGraphicsMTLDriver 0x00007fff283b6783 -[MTLIGAccelRenderCommandEncoder drawIndexedPrimitives:indexCount:indexType:indexBuffer:indexBufferOffset:instanceCount:baseVertex
7 com.zenimaxonline.eso 0x000000010c8ac536 MVKCmdDrawIndexed::encode(MVKCommandEncoder*) + 118
8 com.zenimaxonline.eso 0x000000010c8ad2cb MVKCommandEncoder::encode(MVKQueueCommandBufferSubmission*) + 107
9 com.zenimaxonline.eso 0x000000010c8ad16c MVKCommandBuffer::execute(MVKQueueCommandBufferSubmission*, MVKCommandBufferBatchPosition const&) + 124
10 com.zenimaxonline.eso 0x000000010c8c22fe MVKQueueCommandBufferSubmission::execute() + 110
11 com.zenimaxonline.eso 0x000000010c8c114c invocation function for block in MVKQueue::submit(MVKQueueSubmission*) + 28
12 libdispatch.dylib 0x00007fff59b545f8 _dispatch_call_block_and_release + 12
13 libdispatch.dylib 0x00007fff59b5563d _dispatch_client_callout + 8
14 libdispatch.dylib 0x00007fff59b5b8e0 _dispatch_lane_serial_drain + 602
15 libdispatch.dylib 0x00007fff59b5c396 _dispatch_lane_invoke + 385
16 libdispatch.dylib 0x00007fff59b646ed _dispatch_workloop_worker_thread + 598
17 libsystem_pthread.dylib 0x00007fff59d95611 _pthread_wqthread + 421
18 libsystem_pthread.dylib 0x00007fff59d953fd start_wqthread + 13
Thread 16 Crashed:: Dispatch queue: MoltenVKQueue-0-0-1.0-Dispatch
0 libobjc.A.dylib 0x00007fff583c669d objc_msgSend + 29
1 com.apple.driver.AppleIntelSKLGraphicsMTLDriver 0x00007fff283eb9d4 SamplerStage::bindSamplerToTexture(unsigned char, unsigned char, bool) + 144
2 com.apple.driver.AppleIntelSKLGraphicsMTLDriver 0x00007fff283a0198 SamplerStage::writeSamplerState() + 564
3 com.apple.driver.AppleIntelSKLGraphicsMTLDriver 0x00007fff2839ff2e IGRenderStateSamplers::writeIf() + 86
4 com.apple.driver.AppleIntelSKLGraphicsMTLDriver 0x00007fff2839e28b IGAccelRenderCommandEncoder::programPipeline(sPrimitiveData const&) + 4129
5 com.apple.driver.AppleIntelSKLGraphicsMTLDriver 0x00007fff2839d04a IGAccelRenderCommandEncoder::drawIndexedPrimitives(MTLPrimitiveType, unsigned int, MTLIndexType, MTLIGAccelBuffer*, unsigned int,
6 com.apple.driver.AppleIntelSKLGraphicsMTLDriver 0x00007fff283b6783 -[MTLIGAccelRenderCommandEncoder drawIndexedPrimitives:indexCount:indexType:indexBuffer:indexBufferOffset:instanceCount:baseVertex
7 com.zenimaxonline.eso 0x000000010a807536 MVKCmdDrawIndexed::encode(MVKCommandEncoder*) + 118
8 com.zenimaxonline.eso 0x000000010a8082cb MVKCommandEncoder::encode(MVKQueueCommandBufferSubmission*) + 107
9 com.zenimaxonline.eso 0x000000010a80816c MVKCommandBuffer::execute(MVKQueueCommandBufferSubmission*, MVKCommandBufferBatchPosition const&) + 124
10 com.zenimaxonline.eso 0x000000010a81d2fe MVKQueueCommandBufferSubmission::execute() + 110
11 com.zenimaxonline.eso 0x000000010a81c14c invocation function for block in MVKQueue::submit(MVKQueueSubmission*) + 28
12 libdispatch.dylib 0x00007fff59b545f8 _dispatch_call_block_and_release + 12
13 libdispatch.dylib 0x00007fff59b5563d _dispatch_client_callout + 8
14 libdispatch.dylib 0x00007fff59b5b8e0 _dispatch_lane_serial_drain + 602
15 libdispatch.dylib 0x00007fff59b5c396 _dispatch_lane_invoke + 385
16 libdispatch.dylib 0x00007fff59b646ed _dispatch_workloop_worker_thread + 598
17 libsystem_pthread.dylib 0x00007fff59d95611 _pthread_wqthread + 421
18 libsystem_pthread.dylib 0x00007fff59d953fd start_wqthread + 13
  • ZOS_BillE
    ZOS_BillE
    admin
    @vgabor

    What troubleshooting have you tried so far to resolve the crashing?

    If you've not tried anything yet, we recommend going through the steps listed in our help article below.

    What can I do if ESO is crashing frequently while playing on a Mac?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • vgabor
    vgabor
    ✭✭✭✭
    Game consistently crashing (every single time, all my characters I tried) when I ride first time on the character from the Scar's End Wayshrine to Valenwood Gate. It seems like the crash is happening at the position when the Valenwood Gate status changes from unknown to known.
  • vgabor
    vgabor
    ✭✭✭✭
    Game also crashing when entering on the door into the K'har Zhab Hall. Which is quite annoying since that's where Abnur is in the Elsweyr quest line... Did you guys do any Mac client testing at all for Elsweyr???

    Edit: actually don't even have to try to open the door, sometimes enough just walk to it and the game already crashing...
    Edited by vgabor on September 30, 2019 2:15PM
  • ZOS_BillE
    ZOS_BillE
    admin
    @vgabor

    If the crash troubleshooting hasn't helped with your crashes in game, please go ahead and open a ticket with customer support.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Carmina
    Carmina
    ✭✭✭
    Yeah like they are gonna answer....
  • Druachan
    Druachan
    ✭✭✭
    having the same issue, with any interaction, played absolutely fine yesterday with no issues at all, but for now anything I do other than just move crashes the game. Tried the troubleshooting but that didn't help.
    Say please, before you AAAAAaaaarrrgghhh at me.
  • Druachan
    Druachan
    ✭✭✭
    By the way I found that turning off all my addons did at least get me into the game, skyshards and lore books seem to be ok being enabled.
    Say please, before you AAAAAaaaarrrgghhh at me.
  • SeaGtGruff
    SeaGtGruff
    ✭✭✭✭✭
    I'm crashing a lot lately in Elsweyr. I don't think this has any connection with the 4th 3rd-quarter event, because it's been going on since before the event started.
    I've fought mudcrabs more fearsome than me!
  • vgabor
    vgabor
    ✭✭✭✭
    My game keep crashing when resurrecting at Tenmar Temple Wayshrine or port there, or even when just ride nearby, sometimes even right after the crash when I log in it crashes immediately on character login on the wayshrine.

    Seem you have some serious bug with that location, which causes Mac client to crash. Based on evidence it pretty much 100% guaranteed crashing when I die fighting dragons in the weeping scar (southwest) area and resurrect on the Tenmar wayshrine.

    Already sent /bug report on it but posting here as well since I very much doubt anyone actually reading the /bug reports...

    Crash on resurrection:
    Crashed Thread:        15  Dispatch queue: MoltenVKQueue-0-0-1.0-Dispatch
    
    Exception Type:        EXC_CRASH (SIGABRT)
    Exception Codes:       0x0000000000000000, 0x0000000000000000
    Exception Note:        EXC_CORPSE_NOTIFY
    
    Termination Reason:    Namespace OBJC, Code 0x1
    
    Thread 15 Crashed:: Dispatch queue: MoltenVKQueue-0-0-1.0-Dispatch
    0   libsystem_kernel.dylib        	0x00007fff69cf6016 __abort_with_payload + 10
    1   libsystem_kernel.dylib        	0x00007fff69cf15db abort_with_payload_wrapper_internal + 82
    2   libsystem_kernel.dylib        	0x00007fff69cf1589 abort_with_reason + 22
    3   libobjc.A.dylib               	0x00007fff683d78dd _objc_fatalv(unsigned long long, unsigned long long, char const*, __va_list_tag*) + 108
    4   libobjc.A.dylib               	0x00007fff683d778f _objc_fatal(char const*, ...) + 135
    5   libobjc.A.dylib               	0x00007fff683c8a9e lookUpImpOrForward + 1266
    6   libobjc.A.dylib               	0x00007fff683c8114 _objc_msgSend_uncached + 68
    7   com.apple.driver.AppleIntelSKLGraphicsMTLDriver	0x00007fff383320ec SamplerStage::bindSamplerToTexture(unsigned char, unsigned char, bool) + 144
    8   com.apple.driver.AppleIntelSKLGraphicsMTLDriver	0x00007fff382e6658 SamplerStage::writeSamplerState() + 564
    9   com.apple.driver.AppleIntelSKLGraphicsMTLDriver	0x00007fff382e63ee IGRenderStateSamplers::writeIf() + 86
    10  com.apple.driver.AppleIntelSKLGraphicsMTLDriver	0x00007fff382e474b IGAccelRenderCommandEncoder::programPipeline(sPrimitiveData const&) + 4129
    11  com.apple.driver.AppleIntelSKLGraphicsMTLDriver	0x00007fff382e350a IGAccelRenderCommandEncoder::drawIndexedPrimitives(MTLPrimitiveType, unsigned int, MTLIndexType, MTLIGAccelBuffer*, unsigned int, unsigned int, unsigned int, unsigned int) + 486
    12  com.apple.driver.AppleIntelSKLGraphicsMTLDriver	0x00007fff382fcd93 -[MTLIGAccelRenderCommandEncoder drawIndexedPrimitives:indexCount:indexType:indexBuffer:indexBufferOffset:instanceCount:baseVertex:baseInstance:] + 347
    13  com.zenimaxonline.eso         	0x000000010dd0de26 MVKCmdDrawIndexed::encode(MVKCommandEncoder*) + 118
    14  com.zenimaxonline.eso         	0x000000010dd0ebbb MVKCommandEncoder::encode(MVKQueueCommandBufferSubmission*) + 107
    15  com.zenimaxonline.eso         	0x000000010dd0ea5c MVKCommandBuffer::execute(MVKQueueCommandBufferSubmission*, MVKCommandBufferBatchPosition const&) + 124
    16  com.zenimaxonline.eso         	0x000000010dd23bee MVKQueueCommandBufferSubmission::execute() + 110
    17  com.zenimaxonline.eso         	0x000000010dd22a3c invocation function for block in MVKQueue::submit(MVKQueueSubmission*) + 28
    18  libdispatch.dylib             	0x00007fff69b555f8 _dispatch_call_block_and_release + 12
    19  libdispatch.dylib             	0x00007fff69b5663d _dispatch_client_callout + 8
    20  libdispatch.dylib             	0x00007fff69b5c8e0 _dispatch_lane_serial_drain + 602
    21  libdispatch.dylib             	0x00007fff69b5d396 _dispatch_lane_invoke + 385
    22  libdispatch.dylib             	0x00007fff69b656ed _dispatch_workloop_worker_thread + 598
    23  libsystem_pthread.dylib       	0x00007fff69d96611 _pthread_wqthread + 421
    24  libsystem_pthread.dylib       	0x00007fff69d963fd start_wqthread + 13
    


    Crash on login:
    Crashed Thread:        0  Dispatch queue: com.apple.main-thread
    
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000e062ddb7
    Exception Note:        EXC_CORPSE_NOTIFY
    
    Termination Signal:    Segmentation fault: 11
    Termination Reason:    Namespace SIGNAL, Code 0xb
    Terminating Process:   exc handler [92781]
    
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_c.dylib             	0x00007fff69c49700 __findenv_locked + 52
    1   libsystem_c.dylib             	0x00007fff69c49804 getenv + 54
    2   com.apple.CoreFoundation      	0x00007fff3dc484ba _CFPrefsGetCompatibilitySource + 102
    3   com.apple.CoreFoundation      	0x00007fff3dc2bc71 -[_CFXPreferences copyAppValueForKey:identifier:container:configurationURL:] + 238
    4   com.apple.CoreFoundation      	0x00007fff3dc2b7d9 _CFPreferencesCopyAppValueWithContainerAndConfiguration + 107
    5   com.apple.CoreFoundation      	0x00007fff3dc2b5f9 _CFPreferencesGetAppBooleanValueWithContainer + 31
    6   com.apple.Foundation          	0x00007fff3feb244b -[NSUserDefaults(NSUserDefaults) boolForKey:] + 102
    7   com.apple.PerformanceAnalysis 	0x00007fff5e4508bc PAPerfLoggingIsEnabled + 98
    8   com.apple.PerformanceAnalysis 	0x00007fff5e4507ca PAMarkOperationStart + 42
    9   com.apple.AppKit              	0x00007fff3b47b728 -[NSApplication _handleDeactivateEvent:] + 63
    10  com.apple.AppKit              	0x00007fff3b24f7be -[NSApplication(NSEvent) sendEvent:] + 2718
    11  com.zenimaxonline.eso         	0x000000010f61da39 -[GameClientApplication sendEvent:] + 97
    12  com.zenimaxonline.eso         	0x000000010f61ca69 -[GameClient platformMainLoop] + 131
    13  com.zenimaxonline.eso         	0x000000010f61c593 -[GameClient mainLoop] + 61
    14  com.zenimaxonline.eso         	0x000000010f61c49b -[GameClient applicationDidFinishLaunching:] + 668
    15  com.apple.CoreFoundation      	0x00007fff3dcb0b96 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
    16  com.apple.CoreFoundation      	0x00007fff3dcb0b10 ___CFXRegistrationPost_block_invoke + 63
    17  com.apple.CoreFoundation      	0x00007fff3dcb0a7a _CFXRegistrationPost + 404
    18  com.apple.CoreFoundation      	0x00007fff3dcb8f28 ___CFXNotificationPost_block_invoke + 87
    19  com.apple.CoreFoundation      	0x00007fff3dc218b4 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1642
    20  com.apple.CoreFoundation      	0x00007fff3dc20c67 _CFXNotificationPost + 732
    21  com.apple.Foundation          	0x00007fff3fea6aab -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
    22  com.apple.AppKit              	0x00007fff3b24afc4 -[NSApplication _postDidFinishNotification] + 312
    23  com.apple.AppKit              	0x00007fff3b24a917 -[NSApplication _sendFinishLaunchingNotification] + 208
    24  com.apple.AppKit              	0x00007fff3b248a6b -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
    25  com.apple.AppKit              	0x00007fff3b2486bb -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 688
    26  com.apple.Foundation          	0x00007fff3fef0700 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 286
    27  com.apple.Foundation          	0x00007fff3fef057d _NSAppleEventManagerGenericHandler + 102
    28  com.apple.AE                  	0x00007fff3ee72397 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 1815
    29  com.apple.AE                  	0x00007fff3ee71c29 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 41
    30  com.apple.AE                  	0x00007fff3ee71b01 aeProcessAppleEvent + 414
    31  com.apple.HIToolbox           	0x00007fff3ceb58b7 AEProcessAppleEvent + 54
    32  com.apple.AppKit              	0x00007fff3b244abd _DPSNextEvent + 1935
    33  com.apple.AppKit              	0x00007fff3b24348b -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361
    34  com.apple.AppKit              	0x00007fff3b23d5a8 -[NSApplication run] + 699
    35  com.zenimaxonline.eso         	0x000000010f61e002 main + 200
    36  libdyld.dylib                 	0x00007fff69ba33d5 start + 1
    
    Edited by vgabor on October 11, 2019 5:16PM
  • Gattopardo
    that bug has been in there since the Elsweyr launch, the same thing also happens in Riverhold
  • vgabor
    vgabor
    ✭✭✭✭
    Gattopardo wrote: »
    that bug has been in there since the Elsweyr launch, the same thing also happens in Riverhold

    Yeahm ran into that one as well, the main quest giver building where Abnur is crashes the game, did it with one character crashes after crashes, never going to go even near that quest line with any other character, as far as I'm concerned elswyer has no questline.
  • Jeth
    Jeth
    ✭✭✭
    ZOS_BillE wrote: »
    @vgabor

    What troubleshooting have you tried so far to resolve the crashing?

    If you've not tried anything yet, we recommend going through the steps listed in our help article below.

    What can I do if ESO is crashing frequently while playing on a Mac?

    What testing was actually done? Stop placing the responsibility of testing the platform on your customers who pay for a production ready product. m'kay?

    -Jeth
  • FierceSam
    FierceSam
    ✭✭✭✭✭
    ✭✭
    all the time...

    it's almost as if the numbers are too great
  • Jeth
    Jeth
    ✭✭✭
    FierceSam wrote: »
    all the time...

    it's almost as if the numbers are too great

    Bad at 7am ET and super-bad at 6pm ET until 7am ET.
    -Jeth
  • Vivifier
    Vivifier
    Also crashing at riverhold. os catalina , 16gb ram. At least with the latest patch the fps are kinda better
  • Vivifier
    Vivifier
    Process: eso [6452]
    Path: /Users/USER/*/eso.app/Contents/MacOS/eso
    Identifier: com.zenimaxonline.eso
    Version: 1.0.0 (1.0.0)
    Code Type: X86-64 (Native)
    Parent Process: ZeniMax Online Studios Launcher [6448]
    Responsible: ZeniMax Online Studios Launcher [6448]
    User ID: 501

    Date/Time: 2019-11-13 00:40:42.621 +0200
    OS Version: Mac OS X 10.15.1 (19B88)
    Report Version: 12
    Anonymous UUID: 4767BE71-27AD-9332-EB71-C414AED0C541

    Sleep/Wake UUID: 1A52ACE5-0A1C-4B31-81ED-2F9DEA2B92D3

    Time Awake Since Boot: 97000 seconds
    Time Since Wake: 18000 seconds

    System Integrity Protection: disabled

    Crashed Thread: 19 Dispatch queue: MoltenVKQueue-0-0-1.0-Dispatch

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: EXC_I386_GPFLT
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code 0xb
    Terminating Process: exc handler [6452]

    Thread 0:: Dispatch queue: com.apple.main-thread
    0 com.zenimaxonline.eso 0x00000001035af201 ZoThreadSafeMap<unsigned long long, unsigned long long, 4000u>::GetAt(unsigned long long const&, unsigned long long&) const + 43
    1 com.zenimaxonline.eso 0x00000001035b2ee7 AudioObjectManager::GetUnitObjIdFromAudioId(unsigned long long) + 41
    2 com.zenimaxonline.eso 0x00000001035cb522 AudioVOManager::PickAmbienceUnit() + 702
    3 com.zenimaxonline.eso 0x00000001035ca6f6 AudioVOManager::Update() + 964
    4 com.zenimaxonline.eso 0x0000000103595423 AudioManager::Update() + 493
    5 com.zenimaxonline.eso 0x0000000103f84725 ZosClient::OnUpdate() + 537
    6 com.zenimaxonline.eso 0x0000000103587700 OSUpdate() + 20
    7 com.zenimaxonline.eso 0x0000000103589bf4 -[GameClient macRun] + 269
    8 com.zenimaxonline.eso 0x000000010358a552 -[GameClient platformMainLoop] + 2164
    9 com.zenimaxonline.eso 0x000000010358988b -[GameClient mainLoop] + 61
    10 com.zenimaxonline.eso 0x0000000103589793 -[GameClient applicationDidFinishLaunching:] + 668
    11 com.apple.CoreFoundation 0x00007fff30e7b35f __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
    12 com.apple.CoreFoundation 0x00007fff30f0bc73 ___CFXRegistrationPost1_block_invoke + 63
    13 com.apple.CoreFoundation 0x00007fff30f0b308 _CFXRegistrationPost1 + 372
    14 com.apple.CoreFoundation 0x00007fff30e839be ___CFXNotificationPost_block_invoke + 97
    15 com.apple.CoreFoundation 0x00007fff30debce2 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1575
    16 com.apple.CoreFoundation 0x00007fff30deb172 _CFXNotificationPost + 1351
    17 com.apple.Foundation 0x00007fff334b236b -[NSNotificationCenter postNotificationName:object:userInfo:] + 59
    18 com.apple.AppKit 0x00007fff2e02a93f -[NSApplication _postDidFinishNotification] + 312
    19 com.apple.AppKit 0x00007fff2e02a642 -[NSApplication _sendFinishLaunchingNotification] + 208
    20 com.apple.AppKit 0x00007fff2e028886 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 549
    21 com.apple.AppKit 0x00007fff2e0284d9 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 688


    Partial dump from the client crashing on desktop.


    Also I found a workaround for these crashes. I managed to play in all regions of elsweyr just fine by silence all audio ingame. I will post after a few days of silent gaming for more results


    Edit: The crash doesnt happen on the EU server at all . weird but its how it is
    Edited by Vivifier on November 17, 2019 2:48AM
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