Maintenance for the week of April 13:
• PC/Mac: No maintenance – April 13
• PC/Mac: No maintenance – April 13
Update 50 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
Subscription Billing Problem
lesso
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So I just did the subscription to be able to login however the page timed out when returning to the elder scrolls website from paypal.
The subscription has been created and billed despite my supposed 30 days access...
zenimax
I cannot login as it says I need to choose a subscription yet I have already been billed and the sub created.
Please Resolve this quickly I have logged a call back to billing with the transaction details as the support section said wait times were greater than 1 hour.
The subscription has been created and billed despite my supposed 30 days access...
zenimax
I cannot login as it says I need to choose a subscription yet I have already been billed and the sub created.
Please Resolve this quickly I have logged a call back to billing with the transaction details as the support section said wait times were greater than 1 hour.
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lesso✭Perhaps I will simply remove the subscription and log a dispute with paypal to obtain a refund.
As it may be faster than waiting for supportEdited by lesso on April 5, 2014 12:46AM0 -
Hail Defiler of Molag Bal!
If a player notices a subscription transaction on their billing statement it is only a temporary pre-authorization to verify the availability of funds in the account. The transaction represents an authorization check against the account provided, and will be removed once the authorization check is complete. Depending on the selected payment option* players should not be billed for a subscription until the 30 days of free access has expired.
*Players using Webmoney, ideal, PaySafeCard, game time cards and Giropay to set up their subscription plan will see the entire charge applied against their account immediately and the acquired game time will be activated after the initial 30 Days of free game time has run out.
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lesso✭@ZOS_ChesterNThats great but according to paypal the transaction went through @ $42 and the account section of your website says I still need to choose a subscription which I did when I processed the payment via paypal...
Here is a copy past from the account section manage my subscription
ACCOUNT STATUS
Set Up Subscription PlanEdited by lesso on April 5, 2014 2:25AM0 -
Belrim✭✭✭The transaction does indeed show up on paypal, but atelast in my case, the transaction was cancelled immediately, and no funds were taken/reserved from my linked bank account.Early bird gets the worm, but second mouse gets the cheese.0 -
lesso✭So still no reply from support fortunately so far the extended day is allowing me to play however I would assume if it is not resolved today then tomorrow I will be unable to login...
If this occurs then I will cancel the current authorization within my payment gateway. Just a heads up
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lesso✭awesome now I can no longer login as still no reply from support and early access has now expired...
Just says invalid login
Also in trying to setup a second subscription the checkout button doesn't workEdited by lesso on April 6, 2014 12:49PM0 -
KaraterSoul Shrivensame problem here, added a subscription, got the confirmation email, but didnt change the account status, and still cant login0
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lesso✭edit: Funds appear to have been returned to my account, partially resolvedEdited by lesso on April 16, 2014 4:20AM0
