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I wonder, does ESO support EVER read the tickets?

MreeBiPolar
MreeBiPolar
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Seriously. NOT A SINGLE ONE of the last dozen or so ticket submitted got a meaningful reply until several back-and-forths. It is like the support team never ever bothers to read past first ten words, if that.
  • OsManiaC
    OsManiaC
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    they read all, there is/are performance metric/charts as in all countries. your question will be answered with respect to priority list they made.
    GM of The Argonian Kebab, The Argonian Steak & The Argonian BBQ - PC - EU (The Tamriel Kitchen) @OsManiaC

    Don't worry, the tail grows back!
    if it breathes we eats. #justbosmerthings - we can detect stealth boy NPCs and hunt them thanks to our skill!

    https://steamcommunity.com/id/osmaniac
  • VaranisArano
    VaranisArano
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    It doesn't feel like the first one gets read by a person.

    Usually after I reply with a "Thank you, but that didnt solve my problem. My problem is X. Please address my problem," I get a response that sounds like someone actually read it and provided a relevant response. It still might not solve it, but it's at least pertinent to the problem.

    Call it "Customer Service via weeding out anyone who doesnt care enough to replay to a useless email."
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