Maintenance for the week of December 23:
• NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
I wonder, does ESO support EVER read the tickets?
Seriously. NOT A SINGLE ONE of the last dozen or so ticket submitted got a meaningful reply until several back-and-forths. It is like the support team never ever bothers to read past first ten words, if that.