[Castle of the Worm] Game breaking bug

lamierina · April 2014

Please help - my char is stuck in the main quest line!

While doing "Castle of the Worm" i had to spawn a flesh-atronach at a certain point; this NPC opened a door and the quest proceeded but the game crashed at the next fight. After relogging my char was set back some rooms but the door was closed again. Since the quest is one step ahead, i can not respawn the atronach to open the door again; since it's part of the main quest line, the quest can not be resetted and i am not allowed to port.

Ingame-support did not respond within the last 3 hours and the mail-support suggested to try /stuck, /reloadui and restarting my pc which all did not change a thing.

At this time my char is totally blocked and stuck in the main quest - i can not continue to play in any way...

vontariel · April 2014

Same quest different bugs:
- During fight with mannimarco i was thrown outside the barrier and cant reenter it, so i couldnt finish event.
- Porting back and reentering coldharbour via map stucked mi on Caldwell event with pipes (he doesn't open the last door).

Shailen · April 2014

lamierina wrote: »

Please help - my char is stuck in the main quest line!

While doing "Castle of the Worm" i had to spawn a flesh-atronach at a certain point; this NPC opened a door and the quest proceeded but the game crashed at the next fight. After relogging my char was set back some rooms but the door was closed again. Since the quest is one step ahead, i can not respawn the atronach to open the door again; since it's part of the main quest line, the quest can not be resetted and i am not allowed to port.

Ingame-support did not respond within the last 3 hours and the mail-support suggested to try /stuck, /reloadui and restarting my pc which all did not change a thing.

At this time my char is totally blocked and stuck in the main quest - i can not continue to play in any way...

Hi, have you tried to travel to a friend ? Maybe you will be able to get out of the instance.

Mulk · April 2014

what you are saying makes it sound like you have been in game on the character the whole time. Is that the case or have you been away from the comp while awaiting an answer?

If you have been in game the whole time, try logging out (kill the game completely) for 20 minutes or so. That fixed a number of progression blocking bugs in the beta/PTS before they ironed out some of those bugs by resetting the instance/quest to the beginning.

If you have been away, ignore what I just said.

lamierina · April 2014

Mulk wrote: »

...try logging out (kill the game completely) for 20 minutes or so. That fixed a number of progression blocking bugs in the beta/PTS before they ironed out some of those bugs by resetting the instance/quest to the beginning....

this seems to be the simple solution - when the problem occured, relogging or restarting the game didn't change anything but when i tried to log in some hours later, my char was back in front of the harborage again. it might have been a gm who put me there, but since i did not retrieve any notifications from support, your tip sounds like the logical explanation. upvoted - hopefully it helps others!

zulikab14_ESO · April 2014

vontariel wrote: »

Same quest different bugs:
- During fight with mannimarco i was thrown outside the barrier and cant reenter it, so i couldnt finish event.
- Porting back and reentering coldharbour via map stucked mi on Caldwell event with pipes (he doesn't open the last door).

I just got this one too.

Thanks for posting the info Mulk! Guess I will wait it out.

edit: after logging out for the time to find and make this post ~5min. I was able to log back in and start over from the beginning. Once Lyris fought one enemy she would rest until we moved to through the next door. Made the mannimarco fight a lil harder, but I was able to progress at least.

christian_woodwardb14_ESO · April 2014

Ya i finished the quest and got to a part at the end called Observing the Conversation after the Mannamarco fight. Game crashed and still at observing the conversation, which will not start. A lot of people are saying this quest is too easy to bug out. I have been waiting for a fix for 2 1/2 days. Got different email advice nothing works i.e. /camp /reloadui etc.

Talked to a GM today explained and they tried for 10 to 15 mins to fix my issues and apologized for not being able to fix it and pushed it up the line to higher ups.

Hopefully they take a good looking into the main quest line cause it feels like a nasty block. Since we cant have a drop quest to repick it up wish they had a reset for the specific quest to start over again.

Taia · April 2014

christian_woodwardb14_ESO wrote: »

Ya i finished the quest and got to a part at the end called Observing the Conversation after the Mannamarco fight. Game crashed and still at observing the conversation, which will not start. A lot of people are saying this quest is too easy to bug out. I have been waiting for a fix for 2 1/2 days. Got different email advice nothing works i.e. /camp /reloadui etc.

Talked to a GM today explained and they tried for 10 to 15 mins to fix my issues and apologized for not being able to fix it and pushed it up the line to higher ups.

Hopefully they take a good looking into the main quest line cause it feels like a nasty block. Since we cant have a drop quest to repick it up wish they had a reset for the specific quest to start over again.

I am stuck on the exact same portion of the quest. I am on my third reply from customer support with no assistance so far.

Muts · April 2014

I'm stuck for 40 minutes. The part where we follow cadwell, he just stops moving before reaching the gate and I can only walk around...

nirbushub17_ESO · April 2014

Same here been stuck for over 40 mins no way to teleport out have logged on and off guess ill try later =/

Taia · April 2014

Taia wrote: »

I am stuck on the exact same portion of the quest. I am on my third reply from customer support with no assistance so far.

Been stuck on this quest for days now... keep getting canned responses from the ticket that I put in (I am beginning to wonder if they are even reading the). It's getting really frustrating to have my quest stuck.

Ciovala · April 2014

I am having the bug where he stops moving forward. Even if I log out and back in, he is still stuck. Have tickets open to no avail.

bluesodafizz · April 2014

I'm also having the problem where Cadwell stops moving when you're told to follow him. Nothing is working to fix it, not logging out or anything. I submitted a bug report in game, but I'm frustrated that something like this is preventing me from progressing my main story line.

mitraz1984eb17_ESO · April 2014

Ciovala wrote: »

I am having the bug where he stops moving forward. Even if I log out and back in, he is still stuck. Have tickets open to no avail.

Same problem , i type /struck and then resurrecte , when i returned to the place where CAdwell was staying, he went on his way.

Mishoniko · April 2014

If you have the "stuck Cadwell" problem, log out for at least 10 minutes. The game deletes unoccupied instances/phases after 10 mins which should put you outside the Harborage and you can enter Coldharbor again. You'll have to start that part over but at least the Cadwell segment is short.

To keep Cadwell moving, let him pull the mobs. He's scripted to do this and he stops if his mob is dead or engaged. Let the man tank, that pot on his head is uber leet tank gear.

Asmundbjorn · April 2014

Finding this v hard to complete , lvl 23 and still get spammed by the boney boys at the end

Lourens89 · April 2014

I found a solution for getting out of the castle, just go to Cyrodiil and from there you can fast travel anywhere

JohnnyPinzz · April 2014

alright i found a solution, i typed in /stuck brought me back to the entrance went through both.. killed mobs then i pulled the big troll guy down so he would engage cadwell then he snapped back to life

sveldenb16_ESO · April 2014

I am also stuck at the part where I have to watch the conversation (after crashing when it was originaly playing out). I have been stuck for 4-5 days now I think. Every reply to the ticket I have is the same, a copy-paste from someone who did not read my responses telling them logging out or zoning out does not work.

Cannot continue the quest, cannot abandon and support does not read my tickets.

nukikako · April 2014

sveldenb16_ESO wrote: »

I am also stuck at the part where I have to watch the conversation (after crashing when it was originaly playing out). I have been stuck for 4-5 days now I think. Every reply to the ticket I have is the same, a copy-paste from someone who did not read my responses telling them logging out or zoning out does not work.

Cannot continue the quest, cannot abandon and support does not read my tickets.

ME TOO.Can't do anything.

Beaveri · April 2014

Same here. I am trying log-out and log-in option and teleporting to a friend. Let see if the main quest is locked forever

GossiTheDog · April 2014

@Beaveri, have you tried this since v1.0.3 patch (today)? It should be fixed now.

Urbansoldier90ub17_ESO · April 2014

confirmed still not working. I got stuck where cadwell was leading us through and I think he got stuck at the last door saying "high steps, come on" he had a marker on his head like you needed to talk to him but that was all he would say. I tried /stuck and ended up at the starting house so I used the portal back to the harborage and now I'm stuck without a portal back into the quest area without the ability to abandon. Ugh, this is the first main story quest/game breaking bug I've come across.

Vilixiti · April 2014

I got stuck where Cadwell stops moving and says "high steps, come on".. so I /stuck and ran back, it respawned the mobs which kicked Cadwell back into action. Working now.

TheTimeWizard · April 2014

I am stuck at the very end of the Castle of the Worms", endless loop, can't kill the mobs, /stuck puts me back in same place and situation, can't way shrine anywhere because the map doesn't have any locations to teleport to, put in ticket, trying the log off for 10-20 minutes which used to work in the beta as said before.

So my ESO experience is somewhat tainted at this point, when the first thing i do before playing is look up in the forums which quests are blocked/bugged/broken then there is really some thing wrong...

nederland0x · April 2014

Stuck at Cadwell as well. He's just not moving. And even though I love killing my game for 20 mins, relogging, traveling to friends, enter cyrodill and what not. I would love even more if they would just fix it.

GaryArms · April 2014

For those stuck where Cadwell stops moving and says, "high steps, come on".... I also encountered this, and couldn't get him to move. While waiting, I decided to pull another mob that was up ahead. When I pulled the mob, Cadwell started moving again. Hope this helps. Now, I just need help surviving the encounter with Mannimarco and his skeletons. Sigh. #ISUCK

natalie.l.hogan_ESO · April 2014

For me, he doesn't even show up. He doesn't exist at all in the Castle!

Beaveri · April 2014

GossiTheDog wrote: »

@Beaveri, have you tried this since v1.0.3 patch (today)? It should be fixed now.

It is working again after the patch.

The_Desert_Monk · April 2014

Cadwell doesn't show up for me either. This is very frustrating.

Reuz · April 2014

For me the portal to coldharbour doesn't even work. I get stuck on the loading screen.