Hello - auth code not sent

ladylindael · July 2019

Hello!

I really hope you guys can help with this. I bought a side account, paid for eso plus and paid for elswyer for it. Today is day 3, and I still cant login to the account, because I am not getting the auth code for my pc. My user Id is esogeekgirl. I even tried changing the email to get a code, and nothing was sent. I cant even login to do a ticket, because again I can't get a code in my email. This is getting frustrating, PLEASE HELP ME OUT.

ZOS_Bill · July 2019

@ladylindael

Have you tried the following when requesting your access code?

Add "[email protected]" to your email account's list of approved e-mail senders.
- Check your spam or junk mail folders.
If you are using Gmail with the Inbox categories feature, also check your Social folder.
If you are using a firewall or anti-virus, temporarily disable them before requesting a new code.

If none of those help, you can use the account recovery form to start a ticket with support.

ladylindael · July 2019

I sent in an account recovery form. Last night. Thank you.

ladylindael · August 2019

Ok so nothing has worked yet. so I would like to change my email to [email protected] from [email protected]

Thank you! Emily

ZOS_Bill · August 2019

@ladylindael

When you submitted the account recovery form did you get a ticket number back?

If so, please let us know the ticket number so we can check on its status.

ladylindael · August 2019

190730-000125 is my ticket number

ZOS_Bill · August 2019

@ladylindael

Thank you for the ticket number. After looking into your support ticket, it appears your email address has been updated. Please let us know if that has helped you in getting the access code.