Hello, I am a PS4 NA player and have been playing since launch and never experienced anything quite this bad. Not even the patch with all the loading screens as this is that with more impediments.
I apologize in advance for the long post, but it is important to read it all before suggesting fixes.
When Wrathstone dropped, I lost the ability to queue into any campaign because the button didn’t exist. It was not
an alliance issue or me being inside Cyrodiil because I tried in Mournhold too and all my other characters to no avail. When people tried to queue me as a means to try and get around the issue, it'd say “you are already queued for this campaign” and never let me in. So, I tried PvE and couldn’t do that either. Nothing renders – invisible mobs, delayed audio, random loading screens, missing textures, etc., always! Any area whether it is instanced or not will not load properly. It can be Skyreach, the farm by Mournhold's undaunted enclave, trials, group dungeons, public dungoens, delves, and everything between. I then lost the ability to login altogether for a good long while and have been on Borderlands instead.
While playing with friends on Borderlands we decided to try and find a cause. To test the issue, I asked a friend who wasn't having an issue on her PS4 if I could try a dungeon on her account to see if I was having the same issues. If I was, then it was a problem with my console rather than the game. However, the game on their account, ON MY PS4,
ran perfectly fine in the same dungeons and whatever. I was able to login afterwards on mine but I still had the issues mentioned above. There are only a couple people I know on PS4 NA having a similar issue so it is not common, but it is debilitating. It has been going on for a long time and I haven't really played much as a result of all the content being unplayable.
When an Elsweyr dropped, I was able to load into Cyrodiil again. However, the ground texture and all terrain was invisible making it impossible for me to navigate without bumping into obstacles. I could see through walls and everything though which was kinda funny but not funny at the same time. All the other issues mentioned are still happening. I think my ESO account might be bugged. Here is what I have done to try and fix the issue:
- close app
- restart ps4
- clear save data on system and in cloud (done twice)
- delete and reinstall ESO (done twice)
- test internet (60mbps up, 30mbps down)
- initialize the ps4 completely deleting my PSN account and everything off of it and re-downloading everything from scratch.
- contacting sony (not an issue with the console proven with the test mentioned in the above paragraph and according to them).
- messed with TV settings
If there is a way for someone to reset my account so the game can rebuild without deleting progress on my account that would be great and maybe fix the issue like the Elsweyr update did with my Cyrodiil queue. Or perhaps there is a setting in game I need to mess with?
Here are some pictures of some of what I see. Remember this is constant. Its is not off-and-on. It is from the moment I login to the moment I log off.
What I see:
What I am supposed to see:
Other rendering issues:
Customer service was no help. Submitting a ticket did nothing.