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Communication when trying to get help

Nordic__Knights
Nordic__Knights
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  • Nordic__Knights
    Nordic__Knights
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    Can anybody suggest a more genuine way to have communication between player and developer so that way we could get issues fixed because really I've been off my system now for three and a half days but just due to the lack of communication they haven't fixed the issue
  • Rittings
    Rittings
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    They need a genuine customer support team.... even e-chat would be advantageous. I remember the days you could actually talk to someone on the phone to get issues resolved... they've gone downhill from the opening days.
  • cheifsoap
    cheifsoap
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    File a report with the Better Business Bureau (BBB). ZOS is owned by ZeniMax Media.
  • frostz417
    frostz417
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    Their support team used to be good.
    But as of recently it is absolutely atrocious. They don’t respond till about a week and when they finally do it’s some useless nonsense like “we have sent your ticket to a specialized team for review”
    Like thanks. You are literally not helping in any aspect.
    Edited by frostz417 on July 19, 2019 3:50PM
  • aishsha
    aishsha
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    Welcome to the club.
  • Nordic__Knights
    Nordic__Knights
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    Its an pain for sure got a email lastnight telling me that each time i responded it puts my tick to bottom of listings like ok you give us 4 days to respond but yet take 3 days yourself to get back to or just close the case because i dont respond like ok we're damned if we do and damned if we dont
  • ZOS_BillE
    ZOS_BillE
    admin
    @Nordic__Knights

    After checking on your ticket it looks like support was able to finish the refund request. If there is anything else you need assistance with please let us know.
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